Between a Rock and a Hard Place
What's This Episode About? This week on the podcast, Dr. Andy Roark and Stephanie Goss are weighing in on a recent conversation that Stephanie had with a fellow manager. This manager has a technician on their team who is excellent at their job, has high skills, and is overall well-liked by the team. However, it seems like they have a teeny, weensy little flaw in that they are one of the most pessimistic people that this manager has ever encountered.…
How Do I Tell If This Place Is A Fit?
What's This Episode About? This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a mailbag letter from a soon-to-be veterinary technician. Our soon-to-be tech is about to begin their program externship experiences and is looking for a little guidance on how to choose a practice that feels like the right fit for them. They are asking themselves (and us) “How do I know if it’s a place I should stay away from?”. They shared that they…
Making Staff Meetings Worth It
What's This Episode About? This week on the podcast, Dr. Roark and Stephanie tackle an email from the mailbag. We received a note from a multi-site Medical Director who is feeling very frustrated with the way that their practice managers are running staff meetings. Meetings happen once a month and seem to have become a two-hour laundry list of things to lecture the team about, sometimes the same topics over and over. Our medical director is wishing that the staff…
Has the Age of Pet Insurance Arrived?
What's This Episode About? This week’s episode is brought to you, ad-free, by our sponsor – Pets Best Pet Health Insurance. This week on the podcast, Dr. Roark and Stephanie have the pleasure of spending some time with their friend, Dr. Peter Weinstein. Our conversation takes a winding path through some timely and relevant topics in veterinary medicine – There is a lot of chatter about money right now in veterinary medicine, in a variety of contexts. We wanted to…
It's Not the End of the World
What's This Episode About? This week on the podcast, Dr. Roark and Stephanie tackle a topic from the mailbag. We received an email from Dr. It’s Not the End of the World. They are struggling with a client service representative on the team who seems to catastrophize everything. Every client they speak with seems to be upset about something and yet when the team jumps in to help, the clients seem to simply be in need of help with something.…
We Aren't Broken (The Stories We Tell Ourselves Matter)
WHAT'S THIS EPISODE ABOUT? This week on the podcast, Dr. Roark and Stephanie tackle a letter from the mailbag. We received a note from a veterinary technician who is feeling very frustrated with the language that our industry is using to describe ourselves and communicate the pain and frustration we are all experiencing, outwardly to the rest of the world. This technician feels like they see conversations happening where we vet med people say “This is a field meant for…
The Uncharted Veterinary Conference Guide
Thinking about coming to the Uncharted Veterinary Conference but have no idea what to expect? Are you unsure of what it means to become an Uncharted Community member? Here is your guide to why Uncharted is unique and how it can help you well beyond these three days in Greenville, SC. Networking at Uncharted The first day of any Uncharted Conference feels like getting ready for the party of the year! The “Anchor Ball” is the introduction to what Uncharted…
Doctor Sensitive Can’t Take Criticism
What's This Episode About? This week on the podcast, Dr. Roark and Stephanie tackle a letter from the mailbag. A practice owner wrote in, feeling very frustrated by an associate doctor on their team who is struggling significantly with self-confidence and their belief in themselves as a good doctor. It seems like any time someone on the team asks questions about a patient’s care or double checks a drug dose or asks to look at x-rays and discuss what the…
Top 5 Episodes of the Uncharted Podcast
The Uncharted Veterinary Podcast has reached it's 150th episode! In celebration, we are doing a round-up of recent episodes that had our audience talking! These top 5 fan-favorites cover everything from career moves to communication tools. Catch up on the latest episodes of the Uncharted Podcast in the Uncharted Blog, on Apple Podcasts, Spotify, Google Podcasts, or wherever you stream! Listen to Episode 150 – Hall of Fame: When Bad Reviews Come on Sunday Uncharted Veterinary Podcast · UVP 150 HOF When…
Common Sense Problem Solving Isn't Very Common
What's This Episode About? This week on the podcast, Dr. Roark and Stephanie tackle a series of questions posed by a Practice Manager. The manager is wondering how to get the team to take accountability and problem solve BEFORE they panic. Let’s get into this… Uncharted Veterinary Podcast · UVP 149 Common Sense Problem Solving Isn’t Very Common You can listen to the episode on Apple Podcasts, Spotify, Google Podcasts, or wherever you get your podcasts. Got a question for the mailbag? Submit…
A Big Win for a Veterinary Practice Owner
Veterinary practice owners don't always notice the amazing things they do every single day. Sometimes, they have to be reminded to hold up their trophies – even with the small wins. Recently in the Uncharted Community, one practice owner had a BIG win that she shared with us. A Big Win for a Veterinary Practice Owner “I'm going to hold the trophy here for a second… Last week, one of our Client Service Representatives told my Practice Manager/Co-Owner that she was…
3 Things People Value Most in Clinic Culture
The Culture Conference returns this October! After the first Culture Conference in 2021, we asked our attendees to share what they value most about their clinic's cultures. Here are some of the things they said! 1. Common Threads “We are all crazy cat people! I'm finally not the lone crazy cat person. I don't even feel like I go to work anymore. I got to my second home to hang out with all the cats who don't live at my…