Veterinary practice owners don't always notice the amazing things they do every single day. Sometimes, they have to be reminded to hold up their trophies – even with the small wins. Recently in the Uncharted Community, one practice owner had a BIG win that she shared with us.
A Big Win for a Veterinary Practice Owner
“I'm going to hold the trophy here for a second…
Last week, one of our Client Service Representatives told my Practice Manager/Co-Owner that she was offered a position with another company that she couldn't refuse. She told us that she wasn't looking for other jobs, that this just fell into her lap, and because it would be a significant raise and she would be able to work from home, she really felt it was an opportunity she couldn't turn down.
I was devastated. This person has been a great addition to our team, she believes in our values and wants so well to do a great job for us. However, she is also a bit overqualified for her CSR role, so I tried to remind myself of that when I wanted to curl up and cry.
Fast forward to 24 hours later. She came back and told us that she rescinded her acceptance for the other position and she wanted to continue working for us if we would allow her.
What happened in those 24 hours???
Her grandmother, someone who was a large part of her life and her kids' lives died unexpectedly.
And in those 24 hours, we offered her something that was irreplaceable and worth more than any amount of money (her words)… we did this by giving her time to cry in the morning, by me sitting next to her on the couch in the break room and giving her a hug, and by our practice manager acknowledging what a big decision this was and encouraged her not to rush it. Also by reminding her that being with her family during the time was much more important than anything we had going on at work.
“There Are Days When You Want to Quit… Stick to It.”
THIS is what keeps me going.
It's what I need to hold on to, to write down so I remember.
This is what I need to share with you – because there are days when you want to quit and it doesn't seem worth it, but if you stick to it, if you lead with your heart, it will be worth it. I am so thankful I have all of you to keep me moving in the right direction. Also that I didn't have to have that initial conversation with her and that my practice manager/co-owner could give their time and real attention to her when she needed it. Lastly, I want to encourage you guys to realize when you have a moment to ‘hold your trophy'. ”
Hold Your Trophies and Get Support in Uncharted
Practice Owners, join the Uncharted Community where you will find the support you need and reminders to hold those trophies up high. You can also kickstart your Uncharted journey by joining us at the upcoming Practice Leaders Summit! Looking to build up a clinic culture? The Uncharted Culture Conference is also a great way to get started, and this year's theme is all about accountability – so gear up for making connections that keep you accountable!
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