The first-ever Uncharted Culture Conference happened last weekend! It was an incredible event full of relevant discussions about clinic culture. We asked our attendees to share what they value most about their clinic's cultures. Here are some of the things they said!
1. Common Threads
“We are all crazy cat people! I'm finally not the lone crazy cat person. I don't even feel like I go to work anymore. I got to my second home to hang out with all the cats who don't live at my first home.”
“An appreciation for dad jokes runs strong in our clinic, and we love to laugh.”
“Community is one of our core values. My team has supported a local women's shelter with clothing, toy, school supplies and diaper drives throughout the year.”
2. The Team Values Each Other As Individuals
“Our team has seen some stuff. Over the past two years, we have transformed from a toxic culture where nobody trusted anyone else, to a culture where everyone is empowered to use their skills, their kindness, and their positivity every day.“
“I love to give and I am terrible at receiving gifts or compliments. I did not know last week was boss's day as it is not a holiday I celebrate, however, my team got together and one by one they handed me a single rose with a single compliment. It brought me to tears and I don't cry. This is who my team is and we are ok with being vulnerable! When an individual is having a bad day they get together to make a TikTok spreading love and joy and showing pure empathy for others. They are amazing and it starts from the top (Practice Owner) and goes all the way down because we all are important.“
3. Accountability Is Encouraged
“Our Cultural Bill of Rights was established by the team and we use it basically daily when hiring, discussing feedback, HR scenarios, etc. It creates a shared set of words and terms that we all agree on to help navigate if someone isn't living up to the set standards. We use it in all interviews so everyone knows about them when they start.”
“We achieve together and we fail together. When there is feedback or coaching to be given, we ask “What did WE miss that led to this moment? What will WE do to move forward? How can I give you what you need now and in the future?”
What do you love about your clinic culture? Share with us on social media!
If your team is struggling to communicate effectively, join us at the upcoming Communication Foundations Workshop on November 7. Led by Stephanie Goss, you will learn 8 key factors to better communication. Register Here.