Moving On Up (From Small GP to Big Hybrid Practice)
What's This Episode About? This week on the podcast, Dr. Roark and Stephanie discuss a question that a colleague recently asked to get advice from their fellow leaders. Moving Up Manager asked for advice in making the transition from managing a small mom-and-pop GP practice that has long-term clientele and lower prices to managing a brand new high-end, boutique ER/Specialty practice. They were looking for advice on how to handle the different types of client service issues that may be…
Letting Go of the “I Am Giving My Notice” Guilt
What's This Episode About? This week on the podcast, Dr. Roark and Stephanie tackle a topic from the mailbag. Dr. Fed Up writes in and asks for help with letting go of their guilt over giving their notice at their new practice. Dr. Fed Up was hired as a new grad and promised support and mentorship. Fast forward to the present where they are often working alone with no other veterinarian present in the building and tackling a full surgical…
3 Keys to Networking in A Virtual Vet Med World
Networking in the world of veterinary medicine is such an important tool in any new veterinary professional's toolkit! Knowing people who you can call on for support and who can give you advice in challenging times can make a huge difference in your career. Even though most events look different now, we are more connected than ever before. Virtual conferences, interactive webinars and social media are bringing our veterinary community into a new age. How can we build relationships from…
The Vet Who Won't Go Home
What's This Episode About? This week on the podcast, Dr. Roark and Stephanie tackle a topic they were discussing with a colleague recently. This colleague is in a position where they are managing an awesome veterinarian – they are providing solid, high-quality care, the clients and team adore them and everything is pretty great. Except that this veterinarian won't STOP working! They are working 3-4 hours after their shift has ended each day. They are not only making themselves available…
There is ALWAYS An Excuse (How To Teach Accountability)
What's This Episode About? This week on the podcast, Dr. Roark and Stephanie tackle another topic from the mailbag – can you teach accountability? We received an email from a practice owner who is frustrated with a member of their team who always seems to have an excuse for their mistakes or breaking protocols. They asked Andy and Stephanie: “How do I help them self-reflect a little better and to take ownership of things rather than blame it on something…
Leveraging Relief Vets
What's This Episode About? This week on the podcast, Dr. Roark and Stephanie tackle another topic from the mailbag. A relief veterinarian wonders how they can better support the practices they work in. How can they prepare ahead of time and ask the right questions about the practices they are working with? What should they ask to get the needed information from the practice to make sure that it is a good fit for their style? They want “practices to…
Uncharted Exclusive: Are You in a Toxic Headspace?
Leading up to the Uncharted Culture Conference, the Uncharted Community is actively talking about clinic culture topics like managing tired teams and tired leaders. One of our Community Members reminded us about this fantastic video in the Uncharted Knowledge Library about how to recognize if you're in a toxic headspace where Dr. Andy Roark gave us some quick and practical tips. Watch this exclusive video release! Why is understanding your headspace important? Emotions are contagious.Consistency is key.Little snaps are a…
Related to the Boss
What's This Episode About? This week on the podcast, Dr. Roark and Stephanie tackle a topic that we recently had the chance to talk through with someone at a workshop we hosted. An associate vet is in the process of buying into their practice. They are super thrilled. But they feel like there might be an elephant in the room. The elephant is going to be named “Sam” and we find out that Sam is a family member to the…
Brighten Your Veterinary Receptionist's Day
The clinic is a hectic place these days. One of our Uncharted Community members, Dr. Maggie Brown-Bury, shared a fantastic story of turning her veterinary receptionists into the heroes of pet owners' stories. It made all of us smile, and think about how we can share the wins with the whole team! “So, I know we are all finding clients seeming angrier lately. It has been discussed in a lot of places. I am trying hard to focus on the…
There is a Monster in the Clinic
What's This Episode About? This week on the podcast, Dr. Roark and Stephanie tackle another topic from the mailbag. We received an email from a new grad associate veterinarian who has a problem. They love their clinic. They like the owner, the manager, the clients are fantastic and they really enjoy working with their team. Except there is a secret lurking in the shadows. This clinic has a tenured associate who sometimes turns from the very nice Dr. Jekyll into…
What Does It Mean To Assume Good Intent?
If you're in the Uncharted Veterinary Community or listen to the Uncharted Podcast, you have probably heard the phrase, “Assume good intent.” It's an important mindset shift that can turn a conversation around before it even begins. What exactly does it mean to assume good intent? We opened up the conversation in the Uncharted Community. Here are a few of the ways our members describe what it means to them! Assume Good Intent To Focus on Compassion Try turning to…
When They Know We Won't Fire Them
What's This Episode About? This week on the podcast, Dr. Roark and Stephanie tackle another topic from the mailbag. Someone reached out and asked a very simple and yet very complicated question. “What do we do when they know we won’t fire them?” When we are short-handed, desperately in need of bodies, someone on the veterinary team starts to act atrociously and break all the rules because they don’t fear any consequences. What do we do? Let’s get into this……