Conflict Management Essentials
Conflict happens. How we handle conflict impacts both us individually and our veterinary practices as a whole. Conflict management is an essential skill for every veterinary leader and team member. On June 15 and 16, 2024, Uncharted is at HiVE Minneapolis ready to take a deep dive into conflict management training.
Join the Uncharted team for a 1-day immersive training and discover actionable tools to address conflict in practice. Learn to navigate difficult conversations, reduce tensions, improve team collaboration, and decrease staff turnover.
Spend a day with Uncharted developing real conflict management skills and a day at HiVE connecting with your fellow practice managers or vet nurses and techs. Get ready to empower your veterinary career with the skills to confidently handle workplace conflicts while fostering a more positive, productive work environment.
Uncharted at NAVC HiVE Session Details
Uncharted is heading to NAVC HiVE in Minneapolis this June to deliver immersive conflict management training as a special sneak preview of our upcoming Conflict Management Certificate.
This training is a 1-day session offered twice throughout the HiVE event.
Saturday, June 15, 2024, 8:00am to 5:00pm
Sunday, June 16, 2024, 8:00am to 5:00pm
NAVC HiVE Minneapolis:
Hyatt Regency Minneapolis, 1300 Nicollet Mall, Minneapolis, Minnesota 55403
Need some resources to convince your boss? We've got you covered! Download this fillable letter and program overview.
Access to Uncharted at NAVC HiVE sessions are included in this year's Vet Nurse+Tech and Practice Management HiVE event badges for no additional fee. Registration for NAVC HiVE required.
The Program: Conflict Management Essentials
This program features interactive workshops and roundtable discussions where attendees will actively work on developing conflict management skills and how they apply to teams and veterinary practices.
Section 1 | Understanding Conflict and Your Team
Explore the root causes of conflict, from substantive differences to emotional tensions. Understand why conflicts arise in veterinary practices and how they impact team dynamics. Identify common triggers and behaviors associated with workplace conflicts. Learn strategies to address conflicts proactively and prevent escalation.
Section 2 | Managing Feelings: Theirs and Yours
Delve into the Conflict Cycle and learn how to shift your mindset and influence others for effective conflict resolution. Explore emotional reactions and how they affect decision-making and communication choices in conflicts. Gain practical tools to navigate small, medium, and large conflicts with confidence and empathy.
Section 3 | Preparing for Conflict (It’s Not a War)
Develop emotional intelligence skills for self-awareness, self-management, and social interactions. Gain practical tools to use empathy and learn to assume good intentions of others during conflict situations. Practice effective communication techniques, including the SBI (Situation, Behavior, Impact) model.
Section 4 | Real Conflict: What To Say and How To Say It
Acquire skills to address conflicts between yourself and others in the moment and after they occur. Learn verbal strategies to de-escalate tensions and foster constructive dialogue between colleagues. Understand the difference between communicating to impact versus being heard in conflict resolution.
Attend an Uncharted session at NAVC HiVE in Minneapolis. Register for NAVC HiVE.
This program has been submitted for approval for 5.0 (five) hours of continuing education credit in jurisdictions that recognize CVPM approval.
Meet the Instructors
THANK YOU TO OUR SPONSOR
