Is it Venting, Decompressing or Gossiping?
This week on the podcast… This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are answering a question from the mailbag being asked by one practice leader who has a problem with gossip and negativity on the team. They have been facing it head on and working on their culture. And they are still wondering how to help themselves and the team balance the “need” to talk about a situation and/or interaction that impacted you…
Airpods and True Crime at Work?
This week on the podcast… This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are answering a couple of questions about what is professional in the practice. At first glance, these two things might not appear to go together. Hang in there with us because Stephanie and Andy tie them together to have an fun conversation about professionalism and how we draw those lines at work. We've got a manager who has CSR at the…
Conflicting Team Members Who Won't Talk To Each Other
This week on the podcast… This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are answering a question you asked in the mailbag! That's right, this is going to be one of those episodes where everyone is asking “Are they talking about my practice? Are they talking about my front desk team? We had a manager reach out and ask us some questions about front desk team members who are butting heads and seem to…
I'm Drowning In Lengthy Patient Records
This week on the podcast… This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are answering a question you asked in the mailbag! That's right, this is going to be one of those episodes where everyone is asking “Are they talking about my practice? Are they talking about my doctors? *Gasp* Are they talking about… me??? Stephanie felt a bit seen too when they recorded this episode so fear not, you are all in good…
Our Practice Leader is Driving People Away!
This week on the podcast… This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are answering a question you asked in the mailbag! We received an email from an associate veterinarian who joined their practice after working in at as a regular relief vet. They thought they found their home clinic but now that they have settled in, they are finding almost the entire team has turned over since they started. Some left on their…
Performance Reviews That Don't Suck
This week on the podcast… This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are answering a question you asked in the mailbag! We received an email from a practice leader who was asking questions about employee reviews. They wanted to know what are some of the best and most effective questions that should be asked. They were also curious about our take on who should be answering those questions, especially to help give the…
I Have the Most Highly Paid Staff and I Am Proud of It
This week on the podcast… This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are talking through a conversation they recently had with a colleague who wants to proudly raise their hands and shout “Me, me, me” when someone asks who pays their team more than anyone else in their area. And this practice owner was also asking how to do that while still not pricing their working clients out of affording their services. This…
This Clinic is ALL Drama
This week on the podcast… This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are talking through a mailbag letter from a colleague who joined a new practice that seems FULL. OF. DRAMA! There are cliques, there is standing around, there is setting others up to fail and this doctor is wondering if this is just a lost cause or how they possibly begin to tackle this place and make it a more positive, less…
Beyond Pizza and Coffee: How Do You Show Appreciation
This week on the podcast… This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are working on a mailbag question from someone wondering how we can show deep respect and appreciation to our veterinarians for the work that they do for our practices, our patients and our clients. Andy and Stephanie took an opportunity to address the pizza party elephant in the room along with some other strong opinions they both had when it comes…
The Economics and Emotions of Workplace Culture
This week on the podcast… Scott Burton MBA, CVPM joins Dr. Andy Roark to discuss the economics and emotions of workplace culture. They talk about the impact of culture on veterinary teams, veterinary clients and even in discussing cost of veterinary care. Uncharted Veterinary Podcast · UVP – 211 – The Importance Of Culture In Veterinary Medicine (including The Culture Around Money) This episode is made possible ad-free by CareCredit! ABOUT OUR GUEST: Scott Burton is the Hospital Administrator of…
Coaching Spicy Tenured Team Members
This week on the podcast… This week on the Uncharted Podcast, Dr. Andy Roark and special guest practice manager Maria Pirita break down the problem of what to do when one of your seasoned team members turns spicy! In this question from a conference attendee, we have a lead technician who is not doing the “menial” parts of her job and is being rude to other team members. How are we going to handle it? Let's get into this… Uncharted…
They Admitted They're Using Drugs… Now What Do I Do?
This week on the podcast… This week on the Uncharted Podcast, practice manager Stephanie Goss is joined by her dear friend, Dr. Phil Richmond. Phil is the Chief Medical & Team Wellbeing Officer at Veterinary United and the Founder of Flourishing Phoenix Veterinary Consultants. He is an advocate for positive culture and individual, team and organizational psychological health, safety, and wellbeing in veterinary workplaces. Phil was also voted Most Funny in his high school class, was the NASA 1996 FL…