Why Clinic Culture is a Team Sport
The Uncharted Culture Conference is coming soon, and we created our Buy 2, Get 1 Free deal (ending 9/15) because we know just how important it is to get your whole leadership team involved in building the culture of your veterinary clinic. Trying to change the culture in your veterinary clinic alone is not going to work. Keep reading to find out why. One Clinic, Many Team Members Culture is the heart of what makes your practice unique. It’s the…
GP vs. ER – When Did We All Become Enemies?
What's This Episode About? This week on the podcast, Dr. Roark and Stephanie tackle a feisty topic. When did General Practices (GP) and Veterinary Emergency Clinics (ER) become enemies? It seems like the divide is growing more vast every day. Dr. Roark and Stephanie are talking through the fight from both sides. General veterinary hospitals and emergency veterinary hospitals are both understaffed, overwhelmed with clients and patients, and struggling to keep afloat every day. So where is the animosity coming…
How To Add Your Logo to All of Your Veterinary Clinic Social Media Posts
Are you just getting started managing social media for your veterinary clinic? One of the most important things you should do for your photos is to watermark them using your logo. Yep, ALL of them! Why? Here are a few reasons: Keep your photos from appearing on other sitesInstill confidence with your clientsAdd a polished and professional look to all of your photos A problem people run into often is that their logo is only available in a JPEG file.…
Everyone in your Veterinary Practice Can Use These Communication Tools
Do you feel like no matter how much compassion you approach a conversation with, it still leaves you feeling drained and unheard? Patience is running thin everywhere. We have been hearing from our community members, many of whom are seasoned and skilled managers, practice owners, and veterinary professionals, that their tried and true tools are no longer working. Many of them have invested significant amounts of time learning about communication skills – but they are feeling at a loss with…
Sick of the Sick Days
What's The Episode About? This week on the podcast, Dr. Roark and Stephanie tackle a topic from the mailbag. A practice manager wrote in and posed some great questions about sick days. They have a team member who is repeatedly calling out for very valid personal reasons. But this is nothing new for this person and the team is getting sick of it. (Not to mention the manager is sick of the headache that comes with finding coverage at the…
R-E-S-P-E-C-T…Part Time Need It Too!
What's This Episode About? This week on the podcast, Dr. Roark and Stephanie tackle a topic from the mailbag. A part-time associate veterinarian has reached out to us and asked how they can go about gaining respect from the team when they aren’t there all the time. This particular associate is struggling with someone on the team who is a bit of a Queen Bee, however, Andy and Stephanie want to weigh in on the bigger picture questions about how…
Canva In Your Veterinary Hospital Is A Must-Have
We all have our favorite tools in vet med. Things we just couldn't imagine working without. The tool that every person working on social media in veterinary hospitals needs is without a doubt, Canva. If you've been working on social media at all for your veterinary practice, you've probably heard of this awesome, free resource. Here are a few reasons why we think someone on your team should know Canva… even just a little bit. What Is Canva? Canva is…
Team Building is Fun… Do You Mean I Have to Pay Them Too?
What's This Episode About? This week on the podcast, Dr. Roark and Stephanie tackle a topic from the mailbag. A fellow practice manager reached out to Stephanie asking about an upcoming team building retreat they are planning. The team will get together offsite and are closing the clinic down to work on team building and have a little fun. But some of the team has stated they don’t want to come if they aren’t going to get paid. Dr. Roark…
Little Luxuries Mean More Than You Think
The Uncharted Veterinary Community is always filled with great conversations. They're talking about everything from management to their favorite dad jokes. I can jump into the community to get a tough question answered as easily as I can jump in for a dose of positivity. This post by Community Member Summer H. had everyone talking about their favorite little luxuries: “What items have increased your life satisfaction disproportionate to their obvious value? Or eased your life more than expected? I…
SHOW ME THE MONEY!!!
What's This Episode About? This week on the podcast, Dr. Andy Roark and Stephanie Goss are going to get up close and personal… about money. There has been a tidal wave of conversation online in recent weeks about veterinary medicine having turned away from the idea of a living wage for so long. After all, we are in for the animals and not the money, right? Time to change that image and thought process. Let’s start the discussion on living…
What To Expect at the Uncharted Culture Conference, October 21-23
Thinking about coming to the Uncharted Culture Conference but have no idea what to expect? Are you feeling burned out on the usual webinars? Here's why Uncharted virtual events are unique and worth every minute in front of your computer. Networking at Uncharted The first day of any Uncharted Conference feels like getting ready for the party of the year! The “Anchor Ball” is the introduction to what Uncharted is all about. The first thing to know: you won't be…
The Biggest To-Do List Mistake
by Phil Zeltzman, DVM, DACVS, CVJ, Fear Free Certified and Meredith Jones, DVM Co-Founders of Veterinary Financial Summit A good friend (and Uncharted member) wanted to write thank you cards to people who came to her wedding. A pandemic later, her to-do list still said: “Send thank you cards.” For weeks. How embarrassing. One day, she had an aha moment. She couldn’t send thank you cards, because she didn’t have thank you cards to write on. “Writing thank you cards”…