Taking Criticism Is Hard…Tips for Getting Feedback
This month in the Uncharted Community, Andy posed a question that stimulated a thoughtful discussion about taking criticism, no matter how constructive in its intent. We got some great advice, and a few key phrases that help our community members when receiving feedback. Take a look: “When someone tells us we didn’t ‘do it quite right' or that we could ‘maybe do a better job next time,' it’s not easy to hear. We think ‘What does she know?!' as emotional…
What is With the No-Shows?
This week on the podcast, Andy and Stephanie dive into something that they have been hearing about from EVERYONE… an increasing number of late/no-show clients. There has been a lot of chatter in the Uncharted community about how to balance the team’s frustrations along with the impact that a late/no-show client has on the schedule with the business needs of keeping the schedule full and moving along. Uncharted Veterinary Podcast · UVP 124 What is With the No-Shows? Some of…
Must-Have Marketing Books
If there is one thing our Community adores it's books! Book Club is one of the most popular groups (second only to newcomer Plant Parenthood). The question “What are you reading right now?” was heard often at our recent Uncharted Marketing & Strategy Conference. Here's a few of the must-have marketing books our Community members are raving about – The favorite by a landslide was this marketing classic, “Start with Why”, by Simon Sinek. This book explores why certain organizations…
Interview with Shawn Wilkie of Talkatoo
This week on the Uncharted Podcast, Andy and Stephanie chat with Shawn Wilkie from Talkatoo.com. Talkatoo is a desktop dictation solution that augments your current workflow by using speech-to-text capability with specialized vocabularies. We talk to Shawn about how Talkatoo is different from some of the dictation software we have seen in the past. We also talk about how useful it can be for every member of the team in terms of making workflow more efficient and effective, which is…
My Partner is Burning Out… And I Feel Guilty
This week on the Uncharted Veterinary Podcast, Andy and Stephanie tackle another one from the mailbag! We had an email from a veterinarian who co-owns a practice with their partner (who is also a veterinarian). The dream of owning a practice belongs to only one of them and this vet is wondering how to continue pursuing their dream without making their spouse suffer. Because their partner is burnt out and not happy. Let's get into this episode! Uncharted Veterinary Podcast…
Speed Round: Manage or Lead and Negative Reviews
Uncharted Veterinary Podcast · UVP 121 Speed Round: Manage or Lead and Negative Reviews This week on the Uncharted Veterinary Podcast, Andy and Stephanie tackle two topics from the mailbag! We had an email from someone who is wondering about the differences between being a leader and being a manager. They shared with us: “I, myself, do not want to “manage” my fellow employees… I am lucky to work with a proactive group of people with high accountability. My mission…
My Technician Smells Like Weed
This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and practice management Goddess Stephanie Goss talk about what managers, doctors and practice leaders can and can’t say to employees who smell like marijuana. As more and more states legalize medical and recreational marijuana use, employers are in a new and challenging position. How do we approach an employee who might be impaired? How do we respect people’s autonomy to do what is legal in their free time while still…
Clients Are Getting Vaccinated…Why Can't They Come In?
This week on the Uncharted Veterinary Podcast, Andy and Stephanie tackle a topic that is at the forefront for so many of our clinics and hospitals right now – What do we do when a client asks the question “I am vaccinated [for COVID] now, so why can’t I come inside with my pet?” We have been hearing from inside the Uncharted Veterinary Community as well as on all the veterinary forums that everyone is starting to hear this question…
When Techs Give Notice… and Then Turn Bad
This week on the Uncharted Veterinary Podcast, what do you do when an employee gives notice that they are leaving and then changes their behavior? We have a situation where an employee who gave notice has asked for special treatment, changes to the schedule and extra compensation. When do you compromise? When do you negotiate? When do you just end the relationship? Let’s get into it! Uncharted Veterinary Podcast · UVP 118: When Techs Give Notice… and Then Turn Bad…
Getting the Veterinary Team Vaccinated Against COVID (Or Not)
This week, Dr. Andy Roark and practice management Goddess Stephanie ‘We Are the World’ Goss discuss a topic brought to them by a friend, the looming question of how to get your staff and doctors on board with being vaccinated against COVID-19. Their practice is currently down to one vet tech because of a recent outbreak despite having access to vaccinations and being encouraged to get one. In a world where employers can legally require vaccination, is it as simple…
Dragging Our Feet to Hire New People
This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Goddess Stephanie ‘Why Can’t We Be Friends’ Goss go to the mailbag! It's time to hire and we should be excited to add to our talented team. In all honesty, we are dragging our feet, our team culture seems strong until we bring in a new hire. The bulk of our team has been working together for 5 or more years. We have our hiccups as any…
The Staff Forgets Their Jobs
This week on Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie “I ain’t as good as I once was” Goss are taking a question from the mailbag, “What do you do when the team forgets their jobs? What do you when the team starts making mistakes for no reason?”. Sometimes it feels like nobody knows what they’re supposed to do even though 3 weeks ago they all did. It can feel like an overwhelming, nebulous task to correct your entire…