Related to the Boss

What's This Episode About?

This week on the podcast, Dr. Roark and Stephanie tackle a topic that we recently had the chance to talk through with someone at a workshop we hosted. An associate vet is in the process of buying into their practice. They are super thrilled. But they feel like there might be an elephant in the room. The elephant is going to be named “Sam” and we find out that Sam is a family member to the office manager at the veterinary practice. Sam isn’t doing their job well – lots of mistakes and lack of ownership. They also don’t seem happy in their role. Our associate vet is wondering “Will I lose my office manager too if I have to fire Sam? What do I possibly do when I have a team member who is not doing a great job but is related to one of the bosses?!” Andy and Stephanie will dive into the headspace and then outline some action steps for how you might be able to handle this situation in your practice. Let’s get into this…

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You can listen to the episode on Apple Podcasts, Spotify, Google Podcasts, or wherever you get your podcasts.

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Upcoming Events

September 22: Team Power – Adding Value to Your Visits with Dr. Mary Ann Vande Linde

Join friend of Uncharted, Dr. Mary Ann Vande Linde for an awesome workshop called Team Power: Adding Value to Your Visits. During this workshop, Dr. Vande Linde will explore the idea that Veterinary Medicine is very much a team sport.  So how do we get our growing teams and clients on the same page for quality of care in our age of constant change and information overload? This workshop starts with a case study of a clinic in crisis. Learn how to build your team foundation on core values linked to key behaviors and traits. Apply steps to engage the team and the client for care and communication utilizing value-infused leadership. Learn to apply creative problem solving and metrics to evaluate culture and utilize team-coaching methods to grow engagement.  Then we will explore steps to develop team trust and deliver consistent quality services for our clients and their pet family member every patient, every visit, every time. Registration is $99 to non-members and free to Uncharted Community members!

October 21-23: Uncharted Culture Conference, Virtual

Culture is the heart of what makes your practice unique. It’s the blend of personalities, passions and processes that give your team a sense of belonging. It creates a clear understanding of what people can expect from their jobs and what’s expected of them. Culture can build up a practice into the place everyone in town wants to work, or more quickly break it down into the place no one wants to apply.

Every veterinary clinic has a culture — are you being intentional in choosing what yours will be?

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