There is ALWAYS An Excuse (How To Teach Accountability)

What's This Episode About?

This week on the podcast, Dr. Roark and Stephanie tackle another topic from the mailbag – can you teach accountability? We received an email from a practice owner who is frustrated with a member of their team who always seems to have an excuse for their mistakes or breaking protocols. They asked Andy and Stephanie: “How do I help them self-reflect a little better and to take ownership of things rather than blame it on something or someone else?” Get ready for some serious discussion on how clear is kind. We will also cover the basics of how people are motivated when it comes to accountability. Ultimately, Andy and Stephanie agree that you can’t fix anyone, they have to fix themselves. We talk about the key to understanding what might motivate them to fix themselves and how to leverage that to create an environment that supports accountability. Let’s get into this…

You can listen to the episode on Apple Podcasts, Spotify, Google Podcasts, or wherever you get your podcasts.

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

Upcoming Events

October 9: Empowering Your Team to Get Positive and Stay That Way with Dr. Tracy Sands

Join founding UVC member, Dr. Tracy Sands for her powerful workshop called Empowering Your Team to Get Positive and Stay That Way! In this workshop you will learn how to:

➡️ Use everyday tools and games that guide team members to focus on positive moments (without pretending everything is sunshine and rainbows). 

➡️ Bounce back from negative situations in a constructive way.

➡️ Get your team to actively practice these skills. 

➡️ Empower them to stay in that mindset!

Registration is $99 to non-members and free to Uncharted Community members.

October 21-23: Uncharted Culture Conference, Virtual

Culture is the heart of what makes your practice unique. It’s the blend of personalities, passions and processes that give your team a sense of belonging. It creates a clear understanding of what people can expect from their jobs and what’s expected of them. Culture can build up a practice into the place everyone in town wants to work, or more quickly break it down into the place no one wants to apply.

Every veterinary clinic has a culture — are you being intentional in choosing what yours will be?

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