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In this episode, Dr. Andy Roark and practice manager Stephanie Goss respond to a practice manager who his struggling to keep her head above water as she does her job… and some other peoples'.

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In this episode, Dr. Andy Roark and practice manager Stephanie Goss talk about client abuse of veterinary professionals, what constitutes abuse, and how to address it. They discuss the grey area where “being difficult” collides with “unacceptable behavior,” and give examples of when and how to tell a pet owner that they are no longer welcome in your veterinary practice.

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This week, Dr. Andy Roark and Stephanie Goss talk about how to handle angry clients. This episode is a “must-hear” for anyone who works with pet owners regularly.

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This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss answer a letter from a technician who is also serving the role of inventory manager. She is being asked to do more and more but given no more time or compensation for this work. What should she do?

Andy and Stephanie talk about why this happens and how to approach it if you are the employee OR if you are the practice manager/owner.

Love the podcast? You should join the Uncharted Veterinary Community! It's where we grow and support current and future veterinary team and business leaders. If you fit that description, you should be here! Check out www.unchartedvet.com for more info!

In this episode, Dr. Andy Roark and the legendary practice manager Stephanie Goss discuss how to get people (doctors AND staff) to come to staff meetings when they're scheduled to be off.

Is this a reasonable thing to ask? Are we burning people out when we do this? Can we afford NOT to have them there? What does having people skip meetings do to team culture? Andy and Stephanie unpack all of this and provide actionable steps for any practice struggling with this common problem.

Do you love figuring these kinds of problems out? Are you fired up about building an incredible team? Then you should be at our Uncharted Staff Drama Conference!! Register FAST before the price increases next week (July 17) or registration closes on July 24th! www.unchartedvet.com