Numbers Vs. Culture – Does It Have to Be War?
This week on the podcast… This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are deep in conversation after reading a mailbag question from a licensed veterinary technician who work with a hospital that is growing and changing in a lot of WONDERFUL ways! Their team is working together, they are establishing strong standards of care that support their clients and their patients with excellent client service. The team is all in on the…
HALL OF FAME: Performance Reviews That Don't Suck
This week on the podcast… This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are answering a question you asked in the mailbag! We received an email from a practice leader who was asking questions about employee reviews. They wanted to know what are some of the most best and most effective questions that should be asked on an employee review? They were also curious on our take for who should be answering those questions,…
I’m Afraid I Suck as a Manager… and I Want to Go Back to the Floor
This week on the podcast… This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek, Stephanie Goss, are deep in conversation after reading a mailbag question from a licensed veterinary technician who feels Cursed By Promotion! That's right, they became a practice manager and are wondering if they should go back on the floor because they feel like all they do is put out fires and chase their tail trying to keep up with things. They haven't…
Lead to Thrive – The Science of Crafting a Positive Workplace with Josh Vaisman
This week on the podcast… This week on the Uncharted Podcast, practice management geek Stephanie Goss is joined by a very special guest: former practice manager and author of the new AAHA press book Lead to Thrive – The Science of Crafting a Positive Veterinary Culture, Josh Vaisman, MAPPCP (PgD). Josh believes all veterinary professionals deserve to feel fulfilled by their work each and every day. Through his company, Flourish Veterinary Consulting, he draws on over 20 years of veterinary…
The Practice Leaders Summit Experience
With the right partner, magical things can happen. As veterinary practice leaders, owners and managers form a powerful partnership that sets the tone for a clinic's success. Their ability to work as a team requires collaboration, communication, and each person's effectiveness in their role. The 2023 Uncharted Practice Leaders Summit provides a unique format to help these dynamic duos find the space to work together as partners and to focus on the specific challenges of their unique roles alongside a…
Uncharted Culture Conference 2023 Speaker Feature
Culture can turn a practice into the place everyone in town wants to work, or break it down into the place no one wants to apply. At the Uncharted Culture Conference on October 11, 2023, we have an amazing lineup of speakers who have proven methods to improve clinic cultures. Get to know more about the speakers, their sessions and some ways they've given back to Uncharted! General Session Speaker: Phil Richmond, DVM, CAPP, CCFP, CHC-BCS, CRTDR Me, We, &…
Discounting for Friends and Family – Will It Piss the Team Off?
This week on the podcast… This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss dive into a mailbag question from a new practice owner who is thinking ahead! They want to take care of their team and set up great employee discounts. And they want to help take care of the pets belonging to their friends and family who helped get them to where their dream of practice ownership is finally a reality. How…
How Can I Scale My Practice If I Can't Add DVMs?
This week on the podcast… This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are deep in a conversation that was inspired by a recent discussion with a colleague about how to scale up the size of their practice when it feels like everyone else is paying WAY more than they are for associate veterinarian salaries. After a promising interview, one of our friends was highly disappointed when the associate candidate went somewhere else…
When is Burned Out TOO Burned Out To Continue Working?
This week on the podcast… This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are diving back into the mailbag to tackle an email from a team leader who is worried that one of their technicians has reached a point of no return with their “I don't give a flying fig” attitude. This tech used to have a ton of heart and their pride in their work showed through everything and now it seems…
Lessons Learned from Leadership – Part Two
This week on the podcast… This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are picking up where we left off after last week. If you haven't listened to Episode #240 – STOP RIGHT HERE and go listen. Stephanie recently was asked a question by a fellow manager who is newer to their management position “What lesson(s) do you wish you had learned about being a leader BEFORE you became a leader? Andy and…
Lessons Learned from Leadership – Part One
This week on the podcast… This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are changing it up big time today. Stephanie recently was asked a question by a fellow manager who is newer to their management position “What lesson(s) do you wish you had learned about being a leader BEFORE you became a leader? Andy and Stephanie got SO into this topic that this will be part one of a two part series.…
I Can't Afford to Give Them All Raises
This week on the podcast… This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are in the mailbag to take on a question from a practice manager colleague who is struggling with hiring. They have a candidate who feels like a good culture fit. This is a huge win and probably has you wondering “What is the problem???” Well, this candidate is a good culture fit and they are less skilled than the manager's…