The Entire World is on Backorder!
This week on the Uncharted Podcast… Stephanie Goss is joined this week by Nicole Clausen of Veterinary Care Logistics. These days, it feels like the whole world is on backorder. Both Stephanie and Nicole are shocked and surprised regularly, at how many practices they talk to that have absolutely ZERO plan for what to do when things run out and aren’t available. In this episode, we are going to laugh, nerd out about inventory, practice management software, and home delivery/online…
Hall of Fame: Making Staff Meetings Worth It
IN THIS EPISODE OF THE UNCHARTED PODCAST… In this Hall of Fame episode, a medical director of multiple veterinary practices wants to change their staff meetings from two-hour lectures to engaging, staff-driven conversations! They need help from the practice managers to make it happen. How do they get them on board? Want more staff meeting tips and tricks? On April 6 from 6-8 PM ET, Jamie Holms is running a brand new Uncharted workshop: Put on Your PANTS – How…
The Struggle of Modernizing an Older Veterinary Practice
In This Episode of the Uncharted Podcast… This week on the podcast, Dr. Andy Roark and Stephanie Goss are talking through a question that came in through the mailbag from a friend and colleague of theirs. This veterinarian is thrilled to have purchased their own veterinary practice. They are making a shift from managing multiple locations with multiple DVMs at each practice into a much smaller, rural, one doctor practice and they are facing some challenges. The medicine, the facilities,…
The Team Is Mad When I Won't Cover For Them
What's This Episode About? This week on the podcast, Dr. Andy Roark and Stephanie Goss are sharing a conversation they recently had with a group of managers who were struggling with something that feels familiar to us all at this point. These managers are short-handed and a lot of them came into their role from the team side so they have the skills to fill in on the floor when needed. Their teams are really getting frustrated and/or angry with…
Can You Teach Someone How To Be A Team Player?
What's This Episode About? This week on the podcast, Dr. Andy Roark and Stephanie Goss are walking through their take on a conversation that Stephanie recently had with a fellow manager. This manager reached out, at their wit's end, asking “Please, tell me there is some sort of training/tools I can use because my team is struggling with acting like we are all team players! This every person unto themselves thing has GOT to stop.” We thought it would make…
My Client Doesn't Believe in Science
What's This Episode About? This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a mailbag letter from Dr. The Earth Is Round. This veterinarian is frustrated with a few clients that do not seem to believe in science. Dr. The Earth Is Round is wondering “What do I do when they are angry about wearing a mask during a pandemic spike, don’t think vaccines actually work, and only want to do what is “natural” (like giving…
My Tech Takes Risks
What's This Episode About? This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a mailbag letter from a practice manager who is wondering how to handle an issue with a veterinary technician's safety. This team member is a wonderful veterinary technician, who is generally well-liked by the team. They seem to have one habit that gets them into (sometimes BIG) trouble. They put themselves into situations sometimes that are unnecessarily risky – trying to do jugular…
It's Finally Time To Fix The Gossip Culture
What's This Episode About? This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a challenge from a practice manager who has quite the challenge and an incredible opportunity on their hands. This manager previously had a practice owner who didn’t deal with any of the interpersonal conflicts, gossip, or lack of communication skills on the team. Now they have moved on out of the picture and this manager is being supported by leadership to address the…
How Do I Keep Client Negativity from Impacting the Team?
What's This Episode About? This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a mailbag letter from a practice manager. The entire world is struggling these days with short tempers, disgruntled with life attitudes, frustrations shared publicly about things that weren’t always so public before. Everyone in veterinary medicine has been impacted by at least one grumpy or short-tempered person since this pandemic began – Andy and Stephanie both certainly understood where this manager was coming…
Which Leadership Actions Drive Culture
What's This Episode About? This week, Dr. Andy Roark and Dr. Dave Nicol talk about Nicol’s co-authored research piece Leadership Actions and their Effects on Practice Culture. They discuss the importance of culture, why it is so rarely prioritized, what effect increasing corporatization is having on veterinary workplace culture, and which actions leaders take (or don’t take) that most directly impact clinic culture. Uncharted Veterinary Podcast · UVP 162 The Leadership Actions that Drive Culture Listen to the episode wherever…
Is People Insurance the Problem with Pet Health Insurance?
What's This Episode About? This week on the podcast, Dr. Andy Roark and Stephanie Goss are joined by Melissa Gutierrez, Senior Vice President and General Manager of Pets Best Insurance Services. We are super excited to talk with Melissa about an interesting question regarding pet health insurance, which is “Is people insurance the problem with pet health insurance?” Let’s get into this… Uncharted Veterinary Podcast · UVP 161 Is People Insurance the Problem with Pet Insurance? This episode is sponsored…
A Balancing Act
What's This Episode About? This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a mailbag letter from a practice owner whose inquiring mind wants to know: how do I get my associate(s) to be more productive and still support work-life balance? The ask by this practice owner is being influenced by the fact that they seem to produce more revenue in 3 days than an associate can produce in 4 days a week. The practice is…