Beyond Pizza and Coffee: How Do You Show Appreciation
This week on the podcast… This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are working on a mailbag question from someone wondering how we can show deep respect and appreciation to our veterinarians for the work that they do for our practices, our patients and our clients. Andy and Stephanie took an opportunity to address the pizza party elephant in the room along with some other strong opinions they both had when it comes…
The Economics and Emotions of Workplace Culture
This week on the podcast… Scott Burton MBA, CVPM joins Dr. Andy Roark to discuss the economics and emotions of workplace culture. They talk about the impact of culture on veterinary teams, veterinary clients and even in discussing cost of veterinary care. Uncharted Veterinary Podcast · UVP – 211 – The Importance Of Culture In Veterinary Medicine (including The Culture Around Money) This episode is made possible ad-free by CareCredit! ABOUT OUR GUEST: Scott Burton is the Hospital Administrator of…
Coaching Spicy Tenured Team Members
This week on the podcast… This week on the Uncharted Podcast, Dr. Andy Roark and special guest practice manager Maria Pirita break down the problem of what to do when one of your seasoned team members turns spicy! In this question from a conference attendee, we have a lead technician who is not doing the “menial” parts of her job and is being rude to other team members. How are we going to handle it? Let's get into this… Uncharted…
They Admitted They're Using Drugs… Now What Do I Do?
This week on the podcast… This week on the Uncharted Podcast, practice manager Stephanie Goss is joined by her dear friend, Dr. Phil Richmond. Phil is the Chief Medical & Team Wellbeing Officer at Veterinary United and the Founder of Flourishing Phoenix Veterinary Consultants. He is an advocate for positive culture and individual, team and organizational psychological health, safety, and wellbeing in veterinary workplaces. Phil was also voted Most Funny in his high school class, was the NASA 1996 FL…
HOF – The Team Is Mad When I Won't Cover For Them
What's This Episode About? This week on the podcast, we've got a great Hall of Fame episode for you! Dr. Andy Roark and Stephanie Goss are sharing a conversation they recently had with a group of managers who were struggling with something that feels familiar to us all at this point. These managers are short-handed and a lot of them came into their role from the team side so they have the skills to fill in on the floor when…
When a Great Tech Calls Out ALL. THE. TIME.
This week on the podcast… This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are talking through a question that Stephanie admits she could have written in to the mailbag at one point in her management career. We had a manager write in and ask what to do about a great skilled, talented tech who just happens to call out ALL. THE. TIME? They are amazing for the patients and the team loves them when…
Deteriorating Doctor
This week on the podcast… This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are working on a challenge question from the mailbag. A veterinarian wrote in because they have an associate who they thought was a great fit and the team was super excited about when they hired them. A year later and the sparkle seems to have worn off and this associate seems unhappy, anxious and angry a lot of the time. They…
What Do We Do When Accidents Happen?
This week on the podcast… This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are tackling some serious questions that Stephanie lumped together from the mailbag. We've received some asks from veterinarians and managers facing the angry clients, online mobs, in-person harassment/bullying from people when the horrible, unexpected things happen. When a pet slips a leash and runs into the road in front of the clinic; when a patient dies with no warning during an…
Playing Nice With Your Competition – What's the Point?
This week on the podcast… This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are tackling a question Andy was asked about working together with our (local) competition. A manager in a rural/remote area is wanting to connect with other managers. It seems the veterinarians in the area don't all get along and see no reason to work together. These managers are looking at it from a different lens and wondering “Isn't there a point…
Managing a Neurodiverse Clinic Doctor
This week on the podcast… Dr. Amanda Doran joins Dr. Andy Roark to discuss managing (and being) a neurodiverse doctor. Very little of the conversation is specific to veterinarians as opposed to other members of the vet healthcare team, and everyone in the clinic can benefit from this conversation. We cover common behaviors as well as resources and management strategies for supporting a diverse group of individuals across an organization. Let's get into this! Uncharted Veterinary Podcast · UVP –…
Overwhelmed and Won't Give Up! Part 2
This week on the podcast… This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are picking up where they left off last week! That's right, this is part 2 of our first cliffhanger episode (click here for Part 1). This week, we will dive into the action-step ideas for the challenge facing our repeat mailbag writer who was previously feeling squashed and stubborn. They are still at it and just as stubborn as ever, only…
Overwhelmed and Won't Give Up! Part 1
This week on the podcast… This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss jump back into the mailbag to make history. That's right, we got a topic we loved so much this week that we are splitting this episode into two! This week, we will dive into the headspace of the challenge facing our repeat mailbag writer who was previously feeling squashed and stubborn. They are still at it and just as stubborn as…