When Non-Veterinarians Disagree with Veterinarians on Medicine
This week on the podcast… This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are in the mailbag to take on a question from a practice owner. One of their managers is disagreeing with one of the associate veterinarians and there are some hurt feelings and upset on both sides. There also happen to be good points from both the manager and the doctor involved in this instance and this practice owner needs some…
Vet vs. Wellness Plans
This week on the podcast… This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are in the mailbag to take on a question from an associate vet working in a practice that offers wellness plans. This vet is NOT a fan and they share some of their concerns with us in their letter. They are wondering how it can possibly be good for vets to offer them when it directly impacts their ability to…
Letting Go of the “I'm Giving My Notice Guilt”
This week on the podcast… This week on the podcast, Dr. Roark and Stephanie tackle a topic from the mailbag. Dr. Fed Up writes in and asks for help with letting go of their guilt over giving their notice at their new practice. Dr. Fed Up was hired as a new grad and promised support and mentorship. Fast forward to the present where they are often working alone with no other DVM present in the building and tackling a full…
How Artificial Intelligence (AI) Can Grow Your Veterinary Practice
This week on the podcast… This week on the Uncharted Podcast, Veterinary marketer Brandon Breshears joins Dr. Andy Roark to discuss how AI can be put to work in growing veterinary practices. He talks about the headaches that ChatGPT and similar programs can take off your plate right now, and where he sees AI changing our profession in the next few years. This is one of the most practical conversations I've had on AI, and it's one I think people…
The Future of Financing Pet Healthcare
This week on the podcast… Jonathan Wainberg joins Dr. Andy Roark to discuss how lending and insurance will play a role in pet owners affording veterinary care in the coming years. The discussion covers current trends in pet owner spending on wellness, best practices for communicating cost of care, and where the lending and pet insurance markets may be going in the coming years. This episode is made possible ad-free by CareCredit credit card. For more information about helping pet…
They HAVE To Be Talking Behind My Back, Right?
This week on the podcast… This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are in the mailbag to tackle a question about what to do when you think people might be talking about you behind your back at work. In fact you are pretty darn sure it is happening because your bosses are alluding to people being unhappy with you but you aren't actually getting concrete examples or feedback to work with. Plus…
We Paid for EVERYTHING and Then They Resigned
This week on the podcast… This week on the Uncharted Podcast, Dr. Andy Roark and practice management nerd Stephanie Goss are in the mailbag to tackle a question about what to do when you are supporting your veterinary assistants becoming technicians. A manager was asking about how to proceed after feeling like they were burned hard after paying for tech school for one of their rockstar team members, only to have that person resign and head to another clinic in…
Why are the Client Money Conversations SO Hard for the Team?
This week on the podcast… This week on the Uncharted Podcast, Stephanie Goss is flying without Andy but she invited a friend to join in a very special conversation. Certified Veterinary Practice Manager Debbie Boone joins Stephanie to talk through something that strikes fear into the heart of a lot of veterinary teams – money conversations. Specifically, the anxiety that teams feel about “sales” in veterinary medicine and the difficult money conversations we find ourselves facing. Thanks to our friends…
My CSR is Giving Out Too Much Medical Info
This week on the podcast… This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss dive into a conversation about some worries that a practice manager friend had about their CSR giving out TOO much information to clients. This CSR hasn't had any medical training however they have been in their position with the hospital for a few years and they feel really confident talking with clients. While nothing bad has happened yet, this manager is…
When You Hire Within, They Can't ALL Get the Job
This week on the podcast… This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are in the mailbag to tackle a question about what to do when you are hiring from within the team for a promotion. You might be thinking “this doesn't sound like a problem!?!?” Well, the challenge for this practice lies in the details. They had multiple team members who threw their name in to the ring for the job and they…
Will Pet Insurance Be Like Health Insurance (i.e. Broken)?
This week on the podcast… Alison Lambert joins Dr. Andy Roark to discuss what can be learned about pet insurance in the United States from pet insurance in the UK and Australia. Both the UK and Australia have traditionally had much greater utilization of pet insurance by pet owners, and as a result, pet insurance in those countries looks quite a bit different than it does in the US. Now, as the market for pet insurance in the United States…
Is it Venting, Decompressing or Gossiping?
This week on the podcast… This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are answering a question from the mailbag being asked by one practice leader who has a problem with gossip and negativity on the team. They have been facing it head on and working on their culture. And they are still wondering how to help themselves and the team balance the “need” to talk about a situation and/or interaction that impacted you…