How Do You Stop Someone From Oversharing Personal Details With Everyone?
Maria Pirita, CVPM, joins Dr. Andy Roark to discuss a question from the mailbag! Our listener has an employee who has a… dramatic… personal life. The continuous sharing of personal information and challenges is taking a toll on the team overall. Can this person be coached to change his/her behavior? Or is the genie out of the bottle for good? Let's get into it! Uncharted Veterinary Podcast · UVP – 256 – How Do You Stop Oversharing? You can also…
I'll Admit It: Some Animals Make Me Nervous! With Amanda Schwarzwalder, CVPM, RVT, KPA CTP, VTS
This week on the Uncharted Podcast, practice management geek Stephanie Goss is joined by special guest, Amanda Schwarzwalder, CVPM, RVT, KPA CTP, VTS (Behavior). When Stephanie saw this letter in the mailbag, Amanda was the first person who came to mind to tackle this topic with. For over 20 years Amanda has worked as a veterinary technician in various capacities. Her interest in behavior led her to joining The Behavior Clinic in 2009. A nationally recognized speaker in veterinary behavior…
If You and I Hang Out, Does Everyone Need to Be Invited?
This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are in our mailbag to tackle a question from a practice manager who is wondering about fraternization. Now while Stephanie's mind immediately went to a specific kind of fraternization (and we do talk about that one!), the email was targeted at how to go about handling your friendship as a leader with only certain members of the team. They have tried to keep work and…
Why Do We Struggle So Much With Failure?
This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are diving in and grabbing another email from our mailbag. We received a wonderful email of gratitude from an Australian veterinarian who said “You don't know me from a surgical scrub brush, but you saved my life.” After drying their eyes, Andy and Stephanie managed to pull out the meat and potatoes of this email where our veterinarian was asking for ways that they could…
We Are TOO Big Not to Have A Manager, Right?
This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are talking through an interesting challenge that a veterinary technician wrote in to the mailbag with. This tech works in a practice with 15 other team members. They have no practice manager. Who solves the problems that the team can't solve? How come it feels like anarchy over there? This team member is asking for help. Let's get into this… Uncharted Veterinary Podcast · UVP…
Burnout is Real – True Stories of Leadership with Phil Richmond
This week on the podcast… This week on the Uncharted Podcast, practice management geek Stephanie Goss invited Dr. Phil Richmond back to the podcast to tackle a personal perspective on burnout together. Dr. Richmond is the Founder of Flourishing Phoenix Veterinary Consultants and a practicing veterinarian. He is an advocate for positive culture and individual, team and organizational psychological health, safety, and wellbeing in veterinary workplaces. Dr. Richmond both leads and is involved in state, national and international projects for…
I Should Switch From Salary to Pro-Sal Right?
This week on the podcast… This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek, Stephanie Goss, are back and taking a fantastic email from our mailbag. A young associate is writing in to ask some questions about pro-sal. They started at their practice out of vet school on salary, which suited them fine. The practice was everything they were hoping for in a first job – good culture, good mentorship, good people. Now that they are…
Can You Clone Yourself as a Manager?
This week on the podcast… Practice management geek Stephanie Goss has invited her friend and coworker from Uncharted, Maria “The World is a Better Place with You In It” Pirita, CVPM to join her in a dive into our mailbag. Maria is a Certified Veterinary Practice Manager, Elite Fear Free Certified Veterinary Professional and former hospital administrator. In her work with Uncharted Veterinary Conference, Maria has presented to veterinarians and teams across the US and Canada on topics including feedback,…
Numbers Vs. Culture – Does It Have to Be War?
This week on the podcast… This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are deep in conversation after reading a mailbag question from a licensed veterinary technician who work with a hospital that is growing and changing in a lot of WONDERFUL ways! Their team is working together, they are establishing strong standards of care that support their clients and their patients with excellent client service. The team is all in on the…
HALL OF FAME: Performance Reviews That Don't Suck
This week on the podcast… This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are answering a question you asked in the mailbag! We received an email from a practice leader who was asking questions about employee reviews. They wanted to know what are some of the most best and most effective questions that should be asked on an employee review? They were also curious on our take for who should be answering those questions,…
I’m Afraid I Suck as a Manager… and I Want to Go Back to the Floor
This week on the podcast… This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek, Stephanie Goss, are deep in conversation after reading a mailbag question from a licensed veterinary technician who feels Cursed By Promotion! That's right, they became a practice manager and are wondering if they should go back on the floor because they feel like all they do is put out fires and chase their tail trying to keep up with things. They haven't…
Lead to Thrive – The Science of Crafting a Positive Workplace with Josh Vaisman
This week on the podcast… This week on the Uncharted Podcast, practice management geek Stephanie Goss is joined by a very special guest: former practice manager and author of the new AAHA press book Lead to Thrive – The Science of Crafting a Positive Veterinary Culture, Josh Vaisman, MAPPCP (PgD). Josh believes all veterinary professionals deserve to feel fulfilled by their work each and every day. Through his company, Flourish Veterinary Consulting, he draws on over 20 years of veterinary…