My New Practice Doesn't Write SOAPs
Imagine that you work in a practice as a new grad and form friendships with the people who are literally helping shape you into a vet. You leave the practice to get some more experience and then you come back to the practice you started at – only this time, you are a part owner and that means you are the boss!
My Lead Tech Tries to Tell Me How to Practice
Imagine that you work in a practice as a new grad and form friendships with the people who are literally helping shape you into a vet. You leave the practice to get some more experience and then you come back to the practice you started at – only this time, you are a part owner and that means you are the boss!
Firing Them Will Catch Everyone By Surprise
What happens if there is a vet on the team who you are friendly with but who isn't a cultural fit for the team and you decide it is time to part ways?
Implementing An Effective Team Training Program
This week on the podcast, Dr. Andy Roark is joined by the wonderful Dr. Amanda Donnelly. Amanda is a sought after-speaker, consultant, and author with over 30 years’ experience in the veterinary profession.
Growth Opportunities for Technicians
Even if you live in the middle of nowhere, can you still provide growth opportunities for your technicians?
The New Hire WAY oversold themselves… Now What?
This Week on the Uncharted Podcast… Have you ever hired someone or had someone join the team and when they get started, it is obvious to the whole team that this person WAY oversold their skillset and abilities? This week on the podcast, Dr. Andy Roark and Stephanie Goss tackle a great question from a practice manager in this very predicament who is asking “What can I do to fix this problem and bridge the gap between their skills and…
When The Hot-Head Is The One In Charge
This Week on the Uncharted Podcast… Have you ever worked in a practice where there is a hot-headed boss? Someone who is reactive? Someone who flies off the handle or is extremely emotional in their reactions to things that don't seem to warrant that level of reaction? A lot of us have worked with someone like that. The question this week on the podcast is what do we do when the hot-head is in charge? Join Dr. Andy Roark and…
You Saved What Information Where? Information Security In Your Practice
This Week on the Uncharted Podcast… This week on the podcast, Stephanie is joined by Joe Axne of IT Guru to talk about some of the wacky things that clinics do when it comes to information security and technology. Information technology (IT) can be an area where veterinary medicine struggles to keep up-to-date. It's a good example of you don't know what you don't know. We talk through some of the things that practices should consider in terms of protecting…
Is My Doctor Afraid of Animals?
This Week on the Uncharted Podcast… A veterinarian who seems afraid of their patients… is it possible? This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a letter from the mailbag, asking for some input on a veterinarian in their practice who seems to struggle with aggressive patients. The team and clients have complained about how this doctor interacts with and handles pets. Andy and Stephanie share some of their experiences on both sides of this…
Team Boycotts New Doc Before She Even Starts
This Week on the Uncharted Podcast… Can the team sabotage a new doctor before they even start? This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a letter from the mailbag. A medical director colleague wrote in and shared with the team that they have a doctor coming on board that has worked previously as a tech in their hospital. Should be a major win, right? Our medical director says to hold your excitement because only…
Exactly How Do I Talk to a Negative Staff Member?
This Week on the Uncharted Podcast… Are you a leader in your practice whose palms sweat and you might completely forget how to say what you need to say when confronting a negative staff member? Dr. Andy Roark and Stephanie Goss are tackling another letter from the mailbag this week. A long-time podcast listener wrote in and asked Andy and Stephanie to do some actual role play on how to address a team member who is (and I do quote)…
Do You Really NEED an Online Pharmacy?
This Week on the Uncharted Podcast… Are we still talking about needing an online pharmacy this far into the pandemic? Apparently, we are and for a different reason than you might think. This week on the podcast, Stephanie Goss is joined by Jenn Galvin, Practice Manager/Practice Owner to discuss a fun topic that came into the mailbag. A manager of a corporate practice wrote in and asked about our take on the “encouragement” they are receiving from their corporate leadership…