Overwhelmed and Won't Give Up! Part 1
This week on the podcast… This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss jump back into the mailbag to make history. That's right, we got a topic we loved so much this week that we are splitting this episode into two! This week, we will dive into the headspace of the challenge facing our repeat mailbag writer who was previously feeling squashed and stubborn. They are still at it and just as stubborn as…
Unforgiving Doctor is Ticking Off the Staff
This week on the podcast… Bret Canfield joins Dr. Andy Roark to take a MEATY question from the mailbag. When you have a doctor who came from a toxic clinic and now has serious trust issues with staff, how do you coach him or her through that behavior? Are you at risk of driving this doctor away? Let's get into it! Uncharted Veterinary Podcast · UVP – 203 – Unforgiving Doctor Is Ticking Off The Staff You can also listen…
Consequences When A Client Behaves Badly
This week on the podcast… This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss jump back into the mailbag to discuss a letter from a veterinarian who is fed up with naughty client behavior. This vet is even more fed up with feeling like their hospital management does not have their back or the backs of the team when it comes to holding clients accountable for things. Clients are being mean, they are wasting a…
Leaders Should NOT Eat Last – Hungry and Burned Out is Not How We Thrive
This week on the podcast… Dr. Michael Miller joins the podcast to talk about the downside of leaders eating last. He and Dr. Andy Roark discuss what happens when servant leadership turns to martyrdom, signs that practice leaders are “giving” in an unhealthy way, and what to do about it. This episode is perfect for anyone who is pouring their heart and soul into practice and feels burned out and used up at the end of the day. Uncharted Veterinary…
Lessons Learned at Uncharted
This week on the podcast… Dr. Andy Roark and Stephanie “Celebrate Good Times” Goss are having a party with y'all. That's right, we are celebrating our 200th episode of the podcast this week! It has been 200 weeks of good times diving into some awesome topics that we are all wrestling with on a regular basis in our practices. Andy and Stephanie both want to thank you, our listeners, for making the podcast magic with us over these past few…
Who Should Take the Medical History?
This week on the podcast… Dr. Andy Roark and practice manager Stephanie Goss relish in living in the shades of gray. We received a mailbag letter from someone who asked “Is it just us or do any other hospitals have the struggle of whether or not support staff should be taking a detailed history from clients before the doctors get in the exam room?… Should full medical history be the doctor's responsibility?” Andy and Stephanie get lively when it comes…
Should I Report My Practice to the State Board?
This Week on the Uncharted Podcast… When is a leadership practice or decision SO bad that you need to go to the state veterinary board? That's the question being asked today in our mailbag! Dr. Andy Roark and Maria Pirita wade into how we parse ethical questions, what steps our writer might take and when, exactly, do we “bite the hand that feeds us.” Uncharted Veterinary Podcast · UVP – 198 – Should I Report My Practice To The State…
They Hired A B*tch So Now What Do We Do?
This Week on the Uncharted Podcast… This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss dive into the mail bag and come out with a wonderful question from a lead LVT who is struggling with a new hire that they are hearing some not so nice things about through the local vetmed grapevine. The world of veterinary medicine is a very small one – does that mean it is unfair to judge someone before you…
Do You Want To Be A Doctor AND A Tech? Can I Change This Practice?
This Week on the Uncharted Podcast… Can you lead people to water and make them drink? This week's episode starts out with a mailbag question where the writer already has part of their answer. And life is always a little more complicated than at first glance so Dr. Andy Roark and practice manager Stephanie Goss dive into this mailbag entry from a veterinarian who is considering joining a new practice. This practice is quite different from what this vet is…
I Tried To Unplug On Vacation… and Failed
This Week on the Uncharted Podcast… Stephanie Goss has gone rogue! She invited Tyler Grogan, Veterinary Technician and Uncharted Social Media Goddess as well as Eric Garcia, Marketing and Social Media genius/guru of Simply Done Tech onto the podcast. Fair warning – when Stephanie gets to have dear friends on the podcast, shenanigans ensue and this week is no exception. You may have heard Eric lecture or write about a topic near and dear to his heart – #unplugging. If…
Practice Manager Seeks Fun Veterinarian for Work Marriage
Practice manager and owner Jenn Galvin joins Dr. Andy Roark to tackle a tough question from the mailbag. If you're a practice manager who wants to find a new veterinarian business partner, where do you even start?
We Have A Manager…They Don't Manage
This Week on the Uncharted Podcast… Have you ever worked somewhere that the team felt frustrated at the lack of accountability for repeated mistakes and the drastic differences in work ethic between staff members? When frustration like this extends over time, the result can be cultivating an office environment with a huge increase in tension, gossip, and bickering. Dr. Andy Roark and practice manager Stephanie Goss tackle a mailbag question from a veterinary technician who is grappling with a hospital…