My Client Doesn't Believe in Science
What's This Episode About? This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a mailbag letter from Dr. The Earth Is Round. This veterinarian is frustrated with a few clients that do not seem to believe in science. Dr. The Earth Is Round is wondering “What do I do when they are angry about wearing a mask during a pandemic spike, don’t think vaccines actually work, and only want to do what is “natural” (like giving…
My Tech Takes Risks
What's This Episode About? This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a mailbag letter from a practice manager who is wondering how to handle an issue with a veterinary technician's safety. This team member is a wonderful veterinary technician, who is generally well-liked by the team. They seem to have one habit that gets them into (sometimes BIG) trouble. They put themselves into situations sometimes that are unnecessarily risky – trying to do jugular…
It's Finally Time To Fix The Gossip Culture
What's This Episode About? This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a challenge from a practice manager who has quite the challenge and an incredible opportunity on their hands. This manager previously had a practice owner who didn’t deal with any of the interpersonal conflicts, gossip, or lack of communication skills on the team. Now they have moved on out of the picture and this manager is being supported by leadership to address the…
How Do I Keep Client Negativity from Impacting the Team?
What's This Episode About? This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a mailbag letter from a practice manager. The entire world is struggling these days with short tempers, disgruntled with life attitudes, frustrations shared publicly about things that weren’t always so public before. Everyone in veterinary medicine has been impacted by at least one grumpy or short-tempered person since this pandemic began – Andy and Stephanie both certainly understood where this manager was coming…
Which Leadership Actions Drive Culture
What's This Episode About? This week, Dr. Andy Roark and Dr. Dave Nicol talk about Nicol’s co-authored research piece Leadership Actions and their Effects on Practice Culture. They discuss the importance of culture, why it is so rarely prioritized, what effect increasing corporatization is having on veterinary workplace culture, and which actions leaders take (or don’t take) that most directly impact clinic culture. Uncharted Veterinary Podcast · UVP 162 The Leadership Actions that Drive Culture Listen to the episode wherever…
Is People Insurance the Problem with Pet Health Insurance?
What's This Episode About? This week on the podcast, Dr. Andy Roark and Stephanie Goss are joined by Melissa Gutierrez, Senior Vice President and General Manager of Pets Best Insurance Services. We are super excited to talk with Melissa about an interesting question regarding pet health insurance, which is “Is people insurance the problem with pet health insurance?” Let’s get into this… Uncharted Veterinary Podcast · UVP 161 Is People Insurance the Problem with Pet Insurance? This episode is sponsored…
A Balancing Act
What's This Episode About? This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a mailbag letter from a practice owner whose inquiring mind wants to know: how do I get my associate(s) to be more productive and still support work-life balance? The ask by this practice owner is being influenced by the fact that they seem to produce more revenue in 3 days than an associate can produce in 4 days a week. The practice is…
The Case for Cubex in the Short-Staffed Clinic
What's This Episode About? This week, Dr. Andy Roark and Stephanie Goss have a bonus episode for you! We recently sat down with Joey Campagna, the head of Marketing and Business Development for Cubex. We wanted to talk with Joey because the hiring environment is so difficult and it seems like everyone is short-staffed. So in an effort to find solutions to help offload some tasks that might be automated, we’ve been talking a lot about CUBEX inventory management and…
Can We Offer Flexibility In Veterinary Medicine?
What's This Episode About? This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a mailbag letter from a technician who is looking around at our field and wondering – How do we compete with other industries? In a time where more and more employees are looking for flexibility in their schedules, in their work environments, in their benefits, and in their roles within companies, how does veterinary medicine redefine ourselves and shake up the status quo…
Between a Rock and a Hard Place
What's This Episode About? This week on the podcast, Dr. Andy Roark and Stephanie Goss are weighing in on a recent conversation that Stephanie had with a fellow manager. This manager has a technician on their team who is excellent at their job, has high skills, and is overall well-liked by the team. However, it seems like they have a teeny, weensy little flaw in that they are one of the most pessimistic people that this manager has ever encountered.…
How Do I Tell If This Place Is A Fit?
What's This Episode About? This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a mailbag letter from a soon-to-be veterinary technician. Our soon-to-be tech is about to begin their program externship experiences and is looking for a little guidance on how to choose a practice that feels like the right fit for them. They are asking themselves (and us) “How do I know if it’s a place I should stay away from?”. They shared that they…
Making Staff Meetings Worth It
What's This Episode About? This week on the podcast, Dr. Roark and Stephanie tackle an email from the mailbag. We received a note from a multi-site Medical Director who is feeling very frustrated with the way that their practice managers are running staff meetings. Meetings happen once a month and seem to have become a two-hour laundry list of things to lecture the team about, sometimes the same topics over and over. Our medical director is wishing that the staff…