Does Writing People Up Ruin Team Trust and Culture?
This week on the podcast, Dr. Andy Roark and practice management wiz, Stephanie Goss, tackle the intricacies of performance improvement plans in the veterinary setting that aren't all negative. The traditional approach has been carrot and stick when it comes to performance management. We know that approach is damaging to good culture where there is an environment of self-driven improvement and goals. This time, the mailbag brings us someone from the corporate world who is struggling to find balance between…
I Can't Handle It Anymore, How Do I Teach Them Self-Awareness?
This week on the podcast, Dr. Andy Roark and former practice administrator and veterinary practice management super nerd Stephanie Goss dive into an email they received in the mailbag. A listener of the podcast heard episode 229 where a technician was sure that the team had to be talking behind their back. Andy and Stephanie discussed having self-awareness as a skill in that episode and our listener wanted to know how to handle it when you have a team member…
How the Heck Do I Make Them Feel Appreciated… And Say Thank You?!
This week on the podcast, Dr. Andy Roark and practice management super geek, Stephanie Goss are talking about love. Love languages that is. We received an email in the mailbag from a practice owner who loves their team. They have tried acknowledging the hard working individuals in a variety of ways from bonuses to holiday gifts to celebrating during tech week and behind. They feel like nothing they have tried seems to be truly appreciated by the team and they…
Top Tricks For Talking Money With Clients
In this week's episode, Dr. Andy Roark is joined by Adam Christman and Louise Dunn to discuss their favorite tips for handling financial conversations. Together they tackle some of the common challenges we face as veterinary professionals and offer various resources to make sure we're keeping care accessible. They both offer insight into effective team training as well as the importance of creating a special veterinary experience for your clients. Let's get into this episode! Uncharted Veterinary Podcast · UVP…
We've Got a Narcissist in The Practice: What Do I Do?
This week on the podcast, Dr. Andy Roark and practice manager Stephanie Goss are in the mailbag to tackle an email from a member of a hospital leadership team who is worried they have a narcissist on the team and it doesn't seem like the practice owner is willing to deal with the behavior from this person or get rid of them. The team is dropping like flies as a result of naughty behavior from this team member and this…
Going From Being Their Friend to Being Their Boss
This week on the Uncharted Veterinary Podcast, Stephanie Goss and her special guest co-host, Maria Pirita, CVPM dive into a discussion about how to navigate the tricky waters when you go from being friends and a part of the team to being their boss. In this case, the new practice manager is facing an even more uphill battle because they aren't quite sure that the practice owner has their back. The team sides with decisions the old practice manager would…
How Do I Make Them See Me As a Doctor and Not a Tech?
This week on the podcast, Dr. Andy Roark and practice manager Stephanie Goss chat about the personal and professional challenges faced by a new veterinarian who started working at a practice where she previously functioned as a technician. They dive deep into how behaviors and perceptions from her past role have affected her current role, leading to conflicts of priority and time management. Andy and Stephanie walk through their thoughts on how to establish boundaries, leverage teamwork, and handle these…
Unplugged 2023 – Did We Do Better Than Last Time?
This week on the Uncharted Podcast, practice management geek Stephanie Goss takes the reins and invites her close friends Tyler Grogan, CVT – Director of Creative Marketing at Uncharted and Eric Garcia, CEO of Simply Done Tech Solutions to cohost the episode. In case you haven't heard Tyler and/or Eric on the podcast before, you are in for a treat. Tyler Grogan is a Certified Veterinary Technician with experience in specialty, emergency and general practice. A total Hufflepuff and Scrabble…
2023: A Year of Learning
On this week's episode, Dr. Andy Roark and veterinary practice management nerd Stephanie Goss look back at the past year and talk about some of the the leadership lessons they've learned. Together they discuss learning to lean into the uncomfortable things, how learning to have patience is key as a leader and how slowing down is sometimes necessary when you want your team to eventually get faster. Let's get into this episode…. Uncharted Veterinary Podcast · UVP – 264 –…
Leadership Lessons Learned with special guest, Dr. Molly McAllister
This week on the Uncharted Podcast, practice management geek Stephanie Goss has invited her friend and a shining light in vetmed in Dr. Molly McAllister to join her on the podcast. Molly leads the veterinary function of Mars Veterinary Health and is driven by her passion for preventive health and the development of future leaders in the veterinary profession. As chief medical officer, she ensures the culture, strategy, talent and tools are in place to consistently deliver excellence in high-quality medicine across…
Making Sure It's Written Down: How Do We Keep Discipline Consistent Across the Practice(s)?
Dr. Erica Pounds joins Dr. Andy Roark to answer a question about if, when, and how discipline and disciplinary actions should be systematized across practices in a multi-site organization. Is it fair that some people have stricter managers than others? Should everyone in every location expect the same response if they come up short in an important way? Let's get into this! Uncharted Veterinary Podcast · UVP-262-Making Sure It's Written Down-How Do We Keep Discipline Consistent Across The Practice(s)? You…
There's Something In The Water – EVERYONE is Pregnant!
This week on the Uncharted Podcast, Dr Andy Roark and practice management super geek, Stephanie Goss, tackle another awesome submission to the Uncharted Podcast mailbag. This week's email comes from a practice owner who has babies everywhere at their practice! They have experienced maternity leave before on the team but that was one person at a time. They are currently juggling 4 people on a small team of less than 15 who are out on leave or going out on…