The Biggest To-Do List Mistake
by Phil Zeltzman, DVM, DACVS, CVJ, Fear Free Certified and Meredith Jones, DVM Co-Founders of Veterinary Financial Summit A good friend (and Uncharted member) wanted to write thank you cards to people who came to her wedding. A pandemic later, her to-do list still said: “Send thank you cards.” For weeks. How embarrassing. One day, she had an aha moment. She couldn’t send thank you cards, because she didn’t have thank you cards to write on. “Writing thank you cards”…
Are Benefits Really Needed – Can't I Just Pay Them?
What's This Episode About? Better Benefits for Veterinary Teams. This week on the podcast, Dr. Andy Roark and veterinary practice manager Stephanie Goss weigh in on a great question from the mailbag about creative ways to offer benefits for veterinary teams: “Our clinic has always paid good for our area, but we have never offered much in terms of benefits. I am losing great staff members because they can get retirement plans, more vacation time, better discounts, etc. at other…
Stop Trying to Please Everyone
This post from Dr. Andy Roark, founder of the Uncharted Veterinary Community, contained words of encouragement that we all needed to hear. “Some things cannot be fixed, they can only be carried.” – Megan Devine I’ve been thinking a lot about this quote recently. There are so many challenges beyond our control. I think it’s good to remember we shouldn’t expect to conquer all our burdens. Some of our struggles can only be addressed by breathing, accepting, being kind to…
Rising Minimum Wage – How Do We Compete?
What's This Episode About? This week on the podcast, Dr. Andy Roark and veterinary practice management consultant Stephanie Goss wade into the wage discussion that is rapidly gaining traction in veterinary medicine. The minimum wage is quickly rising in places all over the country and we have a note from the mailbag asking how one manager's clinic can possibly compete. Uncharted Veterinary Podcast · UVP 132 Minimum Wage is Rising – How Do I Compete? You can listen to the…
When & How Do We Take Care of the Team's Pets?
What's This Episode About? This week on the podcast, Dr. Andy Roark and veterinary practice manager Stephanie Goss give their takes on a topic that deserves more attention – team member’s personal pets and the care we give them. The questions specifically asked were:How do we schedule team member’s pets for care – do we smush them in where we have time when they need it or do we take spots in the paying client schedule?Do we treat wellness/preventative care…
There is No Going Back… What Is Our “New” Normal?
What's This Episode About? On this week’s episode of the podcast, Dr. Andy Roark and Practice Manager Stephanie Goss are joined by Dr. Jennifer Quammen, the Chief Veterinary Officer from TeleVet (www.televet.com) and they are talking about a few of the things that we are actually excited to keep in our lives after curbside service transitions into its next phase in veterinary medicine. Uncharted Veterinary Podcast · UVP 130 There is No Going Back… What Is Our “New” Normal? Listen…
The Parents on the Team Want to Leave Early!
What's This Episode About? This week on the podcast, Dr. Andy Roark and veterinary practice manager Stephanie Goss tackle a great question from a friend and fellow practice manager. The discussion tackles what do we do when people on the team ask to leave before their shift ends? In this particular instance, it was a team member who has children and was asking to leave early to take their kids to sports practice on a regular basis. But their shift…
When Clients Make You Uncomfortable
What's This Episode About? This week on the podcast, Dr. Andy Roark and Stephanie Goss are into discussion about what to do when client behavior makes the team feel uncomfortable but hasn’t moved into “firing” territory. When a client gets flirty, uses pet names or other language that make the team feel uncomfortable, how do we make sure the team feels safe? Uncharted Veterinary Podcast · UVP 128 When Clients Make You Uncomfortable You can listen to the episode on Apple…
Getting the Team to Raise Their Standards of Care
What's This Episode About? On this week’s episode of the podcast, Dr. Andy Roark and Practice Manager Stephanie Goss tackle a topic from the mailbag. We received an email from Dr. Great Medicine Desired: “When listening to a recent podcast episode about clients coming back in the building, there was a bit where you guys talked about the language being used when discussing services – making clients turn down good care, rather than offering it as an option and hoping…
Everything I Know About Gardening I Learned in a Veterinary Clinic
In May, we launched our brand new group Plant Parenthood in the Uncharted Veterinary Community and it has really blossomed! Everyone has been sharing tips and tricks about gardening, and an abundance of photos of their plants. One of our Community members shared that this was her first year planting her own garden. She pulled her knowledge from caring for pets in the clinic to help her get started. Here is her story about how everything she knows about gardening…
Invasion of Privacy – When Clients Ask Your Vaccine Status
What’s This Episode About? In this week’s episode of the podcast, Dr. Andy Roark and Practice Manager Stephanie Goss tackle invasions of privacy – what do we do when veterinary clients ask the team “Are you vaccinated?” If you don’t want your team to have that deer in the headlights look, listen in to the discussion Andy and Stephanie have about not only what to say and how to say it but some cautionary thoughts for making sure you are…
Advice for New Graduate Veterinarians
Congratulations, vet school graduates of 2021! Veterinary school graduation may not have happened in person last year, or for many, this year, but we didn't want you to go without that dose of inspiration that comes with reaching this important milestone! We compiled some of the best advice we got from the Uncharted Veterinary Community as you take the first steps with the letters, “DVM” behind your name. Welcome, new graduate veterinarians, to the best profession in the world! “Remember…