Has the Age of Pet Insurance Arrived?
What's This Episode About? This week’s episode is brought to you, ad-free, by our sponsor – Pets Best Pet Health Insurance. This week on the podcast, Dr. Roark and Stephanie have the pleasure of spending some time with their friend, Dr. Peter Weinstein. Our conversation takes a winding path through some timely and relevant topics in veterinary medicine – There is a lot of chatter about money right now in veterinary medicine, in a variety of contexts. We wanted to…
It's Not the End of the World
What's This Episode About? This week on the podcast, Dr. Roark and Stephanie tackle a topic from the mailbag. We received an email from Dr. It’s Not the End of the World. They are struggling with a client service representative on the team who seems to catastrophize everything. Every client they speak with seems to be upset about something and yet when the team jumps in to help, the clients seem to simply be in need of help with something.…
We Aren't Broken (The Stories We Tell Ourselves Matter)
WHAT'S THIS EPISODE ABOUT? This week on the podcast, Dr. Roark and Stephanie tackle a letter from the mailbag. We received a note from a veterinary technician who is feeling very frustrated with the language that our industry is using to describe ourselves and communicate the pain and frustration we are all experiencing, outwardly to the rest of the world. This technician feels like they see conversations happening where we vet med people say “This is a field meant for…
The Uncharted Veterinary Conference Guide
Thinking about coming to the Uncharted Veterinary Conference but have no idea what to expect? Are you unsure of what it means to become an Uncharted Community member? Here is your guide to why Uncharted is unique and how it can help you well beyond these three days in Greenville, SC. Networking at Uncharted The first day of any Uncharted Conference feels like getting ready for the party of the year! The “Anchor Ball” is the introduction to what Uncharted…
Doctor Sensitive Can’t Take Criticism
What's This Episode About? This week on the podcast, Dr. Roark and Stephanie tackle a letter from the mailbag. A practice owner wrote in, feeling very frustrated by an associate doctor on their team who is struggling significantly with self-confidence and their belief in themselves as a good doctor. It seems like any time someone on the team asks questions about a patient’s care or double checks a drug dose or asks to look at x-rays and discuss what the…
Top 5 Episodes of the Uncharted Podcast
The Uncharted Veterinary Podcast has reached it's 150th episode! In celebration, we are doing a round-up of recent episodes that had our audience talking! These top 5 fan-favorites cover everything from career moves to communication tools. Catch up on the latest episodes of the Uncharted Podcast in the Uncharted Blog, on Apple Podcasts, Spotify, Google Podcasts, or wherever you stream! Listen to Episode 150 – Hall of Fame: When Bad Reviews Come on Sunday Uncharted Veterinary Podcast · UVP 150 HOF When…
Common Sense Problem Solving Isn't Very Common
What's This Episode About? This week on the podcast, Dr. Roark and Stephanie tackle a series of questions posed by a Practice Manager. The manager is wondering how to get the team to take accountability and problem solve BEFORE they panic. Let’s get into this… Uncharted Veterinary Podcast · UVP 149 Common Sense Problem Solving Isn’t Very Common You can listen to the episode on Apple Podcasts, Spotify, Google Podcasts, or wherever you get your podcasts. Got a question for the mailbag? Submit…
A Big Win for a Veterinary Practice Owner
Veterinary practice owners don't always notice the amazing things they do every single day. Sometimes, they have to be reminded to hold up their trophies – even with the small wins. Recently in the Uncharted Community, one practice owner had a BIG win that she shared with us. A Big Win for a Veterinary Practice Owner “I'm going to hold the trophy here for a second… Last week, one of our Client Service Representatives told my Practice Manager/Co-Owner that she was…
3 Things People Value Most in Clinic Culture
The first-ever Uncharted Culture Conference happened last weekend! It was an incredible event full of relevant discussions about clinic culture. We asked our attendees to share what they value most about their clinic's cultures. Here are some of the things they said! 1. Common Threads “We are all crazy cat people! I'm finally not the lone crazy cat person. I don't even feel like I go to work anymore. I got to my second home to hang out with all…
Hall of Fame: Where Do You Find New Hires?
What's This Episode About? This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Goddess Stephanie Goss go to the mailbag: “We are short-staffed and getting shorter by the minute. Where do you find good people to hire in vet med? We need to hire at least 1 person in every role. Our morale is at an all-time low and people are burnt out. We need to save the ship before it goes down.” AND “Alrighty!! I’m…
The Team Is Acting Badly
What's This Episode About? This week on the podcast, Dr. Roark and Stephanie tackle a topic they were discussing with a colleague recently. This colleague is in a position where they bought a practice a few years ago that came with a handful of toxic team members. Those people have self ejected or been weeded out and the team has been working in synergy for some time. However, in the last few months, the griping and the passive-aggressive comments have…
Moving On Up (From Small GP to Big Hybrid Practice)
What's This Episode About? This week on the podcast, Dr. Roark and Stephanie discuss a question that a colleague recently asked to get advice from their fellow leaders. Moving Up Manager asked for advice in making the transition from managing a small mom-and-pop GP practice that has long-term clientele and lower prices to managing a brand new high-end, boutique ER/Specialty practice. They were looking for advice on how to handle the different types of client service issues that may be…