The Practice Leaders Summit Experience
With the right partner, magical things can happen. As veterinary practice leaders, owners and managers form a powerful partnership that sets the tone for a clinic's success. Their ability to work as a team requires collaboration, communication, and each person's effectiveness in their role. The 2023 Uncharted Practice Leaders Summit provides a unique format to help these dynamic duos find the space to work together as partners and to focus on the specific challenges of their unique roles alongside a…
Uncharted Culture Conference 2023 Speaker Feature
Culture can turn a practice into the place everyone in town wants to work, or break it down into the place no one wants to apply. At the Uncharted Culture Conference on October 11, 2023, we have an amazing lineup of speakers who have proven methods to improve clinic cultures. Get to know more about the speakers, their sessions and some ways they've given back to Uncharted! General Session Speaker: Phil Richmond, DVM, CAPP, CCFP, CHC-BCS, CRTDR Me, We, &…
Discounting for Friends and Family – Will It Piss the Team Off?
This week on the podcast… This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss dive into a mailbag question from a new practice owner who is thinking ahead! They want to take care of their team and set up great employee discounts. And they want to help take care of the pets belonging to their friends and family who helped get them to where their dream of practice ownership is finally a reality. How…
How Can I Scale My Practice If I Can't Add DVMs?
This week on the podcast… This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are deep in a conversation that was inspired by a recent discussion with a colleague about how to scale up the size of their practice when it feels like everyone else is paying WAY more than they are for associate veterinarian salaries. After a promising interview, one of our friends was highly disappointed when the associate candidate went somewhere else…
When is Burned Out TOO Burned Out To Continue Working?
This week on the podcast… This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are diving back into the mailbag to tackle an email from a team leader who is worried that one of their technicians has reached a point of no return with their “I don't give a flying fig” attitude. This tech used to have a ton of heart and their pride in their work showed through everything and now it seems…
Lessons Learned from Leadership – Part Two
This week on the podcast… This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are picking up where we left off after last week. If you haven't listened to Episode #240 – STOP RIGHT HERE and go listen. Stephanie recently was asked a question by a fellow manager who is newer to their management position “What lesson(s) do you wish you had learned about being a leader BEFORE you became a leader? Andy and…
Lessons Learned from Leadership – Part One
This week on the podcast… This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are changing it up big time today. Stephanie recently was asked a question by a fellow manager who is newer to their management position “What lesson(s) do you wish you had learned about being a leader BEFORE you became a leader? Andy and Stephanie got SO into this topic that this will be part one of a two part series.…
I Can't Afford to Give Them All Raises
This week on the podcast… This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are in the mailbag to take on a question from a practice manager colleague who is struggling with hiring. They have a candidate who feels like a good culture fit. This is a huge win and probably has you wondering “What is the problem???” Well, this candidate is a good culture fit and they are less skilled than the manager's…
How Do We Speak Their Language: The Next Gen of Pet Owners
This week on the podcast… This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are in the mailbag to take on a question from a practice manager colleague who is wondering what they can do at their practice to support the next generation of pet owners. Andy and Stephanie face up to their age a bit as a genXers, acknowledge that we need to stop thinking/talking about millennials being the new “young” clients and…
Fear in Veterinary Medicine
This week on the podcast… This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are taking a recent topic they were discussing with a colleague and diving in for a deeper conversation. Their colleague was pointing out the perspective that it feels like there is a lot of fear swirling around veterinary medicine these days. Veterinarians are afraid of being sued and board complaints; they and their teams are anxiously awaiting the next negative…
A Case For (and Against) Saturdays
This week on the podcast… Leslie Mamalis, Senior Consultant at Summit Veterinary Advisors, joins Dr. Andy Roark to walk through how she advises veterinary clinic owners or leaders on how and when to consider closing on Saturdays. ABOUT OUR GUEST: Leslie is the Senior Consultant with Summit Veterinary Advisors, a nationally recognized business consulting firm. Leslie’s specialties include practice valuations, profitability assessments, feasibility analyses, and transition planning for veterinarians across the country. Leslie has an MBA and an MS in…
Are We Still Doing Non-Competes?
This week on the podcast… This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are in the mailbag with a question that might just light this episode on fire. An associate vet who is thinking ahead to owning their own practice is asking if they are nuts for considering throwing away the non-compete option someday as a practice owner. Especially when they view it in light of their own personal experience trying to separate…