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Podcast

Jul 14 2021

Are Benefits Really Needed – Can’t I Just Pay Them?

Uncharted Veterinary Podcast Episode 133 - Are Benefits Really Needed - Can't I just pay them?

What's This Episode About? Better Benefits for Veterinary Teams.

This week on the podcast, Dr. Andy Roark and veterinary practice manager Stephanie Goss weigh in on a great question from the mailbag about creative ways to offer benefits for veterinary teams:


“Our clinic has always paid good for our area, but we have never offered much in terms of benefits. I am losing great staff members because they can get retirement plans, more vacation time, better discounts, etc. at other practices in the area. What do you recommend I do (as a practice manager who can’t really put anything into place without the owner’s buy-in) to help show that we need to offer better benefits? How do you recommend a clinic add benefits to their employment package without breaking the bank?”

Let's get into this episode!

Uncharted Veterinary Podcast · UVP 133 Are Benefits Really Needed – Can’t I Just Pay Them?

You can listen to the episode on Apple Podcasts, Spotify, Google Podcasts, or wherever you stream!

What Are Some Alternative Job Benefit Ideas for Veterinary Teams?

In this episode of the Uncharted Podcast, Stephanie promised to share some of the outside-the-box job benefit ideas she loved that don’t break the bank! Here they are:

  • Barkbox for Pets
  • Insurance for team pets (discounts are available for veterinary professionals!)
  • Gym memberships – Is your team into something like yoga, Zumba, or BollyX?
  • Meal in a box subscription – who has time to meal plan when they get home after a long shift? Make it easier on them with ready-made food options at home!
  • Stocked kitchen for the practice – SNACKS, FTW! Don’t just limit snacks to junk food either. While most everyone appreciates a Snickers bar or other quick sugar choices when you really need to jump your blood sugar up, consider healthy options like veggies, fruits, nuts, hummus, cheese, yogurt, and hard-boiled eggs for quick, on-the-go options.
  • Freebie days off for things like birthdays and anniversaries
  • Remote work – Start a rotation and give everyone the opportunity to work from home for a shift or two every so often! Chart audits, paperwork prep, phone calls etc. can all be easily tackled by almost every position within the practice.
  • Flexible schedule (Andy and Stephanie recently tackled this topic on the podcast! Click Here to listen to the episode.)
  • Give them a half day or whole day off during holiday season to shop or a day off in busy season to enjoy the sunshine. Who doesn’t need a mental health day once in awhile that doesn’t mean staying in bed and wishing for a do-over?
  • Tickets to activities they enjoy – this is where knowing your team comes in handy. This option provides endless opportunities for us to reward our people with the things they are involved in outside of work!
  • Commute assistance – Do you have people on your team who drive far and could use a little boost in the form of a gas card? Could you load $50 on their fast pass account for toll payments? Gift them a year ferry pass?

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

Upcoming Events

August 14 – The Secret Sauce To Optimizing Workflow with Senani Ratnayake, RVT


The way we are doing things isn’t working. At least, not working well. Some inefficiencies might feel normal to us because we've always done it that way and we don't even realize there might be a better way to move forward.

This 4-hour workshop is here to help.

Dissect your hospital’s workflow with Senani Ratnayake, RVT so you can get out of the woods in 4 strategic steps. Then, talk through what it will take to get your team on board to lean into your strengths and address your weaknesses.

All upcoming Uncharted events: unchartedvet.com/upcoming-events/

A UVC MEMBERSHIP IS YOUR KEY TO FINALLY GETTING THINGS DONE AND GROWING YOUR VETERINARY PRACTICE.

Learn More About Membership.

Written by TylerG · Categorized: Podcast

Jul 07 2021

Rising Minimum Wage – How Do We Compete?

Uncharted Veterinary Podcast Episode 132: Rising minimum wage - how do we compete?

What's This Episode About?

This week on the podcast, Dr. Andy Roark and veterinary practice management consultant Stephanie Goss wade into the wage discussion that is rapidly gaining traction in veterinary medicine. The minimum wage is quickly rising in places all over the country and we have a note from the mailbag asking how one manager's clinic can possibly compete.

Uncharted Veterinary Podcast · UVP 132 Minimum Wage is Rising – How Do I Compete?

You can listen to the episode on Apple Podcasts, Spotify, Google Podcasts, or wherever you get your podcasts.

Discussion Points We Cover:

  • The discussion and pressure on wages are a good thing for veterinary medicine. We have needed to raise the wage base to a living wage for a long time. It will get messy. We will need to work together to figure out the answers. But this is a good thing for our practices in the long run. 
  • Can we raise wages without passing the entirety of the rise on to our clients? 
  • How in the heck do we stay within industry benchmarks when those were built on wages that were, in some locations, less than ½ of the rising minimum wage?
  • Minimum wage is going up but social security isn’t. What do we do about elderly clients or clients on fixed incomes? Is pet care only going to be easily accessible for the financially elite clients?

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

Upcoming Events

August 14: The Secret Sauce to Optimizing Workflow with Senani Ratnayake, RVT

The way we are doing things isn’t working. At least, not working well. Some inefficiencies might feel normal to us because we've always done it that way and we don't even realize there might be a better way to move forward.

This 4-hour workshop is here to help.

Dissect your hospital’s workflow with Senani Ratnayake, RVT so you can get out of the woods in 4 strategic steps. Then, talk through what it will take to get your team on board to lean into your strengths and address your weaknesses.

All upcoming events: unchartedvet.com/upcoming-events/

A UVC MEMBERSHIP IS YOUR KEY TO FINALLY GETTING THINGS DONE AND GROWING YOUR VETERINARY PRACTICE.

Learn More About Membership

Written by TylerG · Categorized: Podcast

Jun 30 2021

When & How Do We Take Care of the Team’s Pets?

Uncharted Veterinary Podcast Episode 131: When and how do we take care of the team's pets?

What's This Episode About?

This week on the podcast, Dr. Andy Roark and veterinary practice manager Stephanie Goss give their takes on a topic that deserves more attention – team member’s personal pets and the care we give them. The questions specifically asked were:
How do we schedule team member’s pets for care – do we smush them in where we have time when they need it or do we take spots in the paying client schedule?
Do we treat wellness/preventative care visits differently than we do when it's urgent/emergent? Should we treat it differently?

Uncharted Veterinary Podcast · UVP 131 When and How Do We Take Care of The Team’s Pets???

You can listen to the episode on Apple Podcasts, Spotify, Google Podcasts, or wherever you get your podcasts.

Discussion Points We Cover:

Things to consider when discussing with your leadership team or considering your veterinary team pet benefit scheduling:

  • Are we treating our team like clients?
  • A lot of us value patients like extended members of their families. Shouldn’t we be doing the same for our team member’s pets?
  • What are some of the external benefits to have team members experience life as a client? And on the flip side, are there internal benefits and what are they?
  • How do we balance providing care for team pets when we offer it as a discount? Do we give vets production? Do we have the team pay full price for certain circumstances? How do we help them realize their pet benefits don’t mean free pet care (or do they? Can they?)

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

Upcoming Events

The Secret Sauce To Optimizing Workflow with Senani Ratnayake, RVT

The way we are doing things isn’t working. At least, not working well. Some inefficiencies might feel normal to us because we've always done it that way and we don't even realize there might be a better way to move forward. This 4-hour workshop is here to help.
Dissect your hospital’s workflow with Senani Ratnayake, RVT so you can get out of the woods in 4 strategic steps. Then, talk through what it will take to get your team on board to lean into your strengths and address your weaknesses.

All upcoming events: unchartedvet.com/upcoming-events/

A UVC MEMBERSHIP IS YOUR KEY TO FINALLY GETTING THINGS DONE AND GROWING YOUR VETERINARY PRACTICE.

Learn More About Membership.

Written by TylerG · Categorized: Blog, Podcast

Jun 21 2021

There is No Going Back… What Is Our “New” Normal?

Uncharted Veterinary Podcast Episode 130: What is our "New" Normal?

What's This Episode About?

On this week’s episode of the podcast, Dr. Andy Roark and Practice Manager Stephanie Goss are joined by Dr. Jennifer Quammen, the Chief Veterinary Officer from TeleVet (www.televet.com) and they are talking about a few of the things that we are actually excited to keep in our lives after curbside service transitions into its next phase in veterinary medicine.

Uncharted Veterinary Podcast · UVP 130 There is No Going Back… What Is Our “New” Normal?

Listen to the episode on Apple Podcasts, Spotify, Google Podcasts, or wherever you get your podcasts.

Discussion Points We Cover:

  • Our veterinary teams showed more teamwork during curbside. We were short-handed often so we all learned different jobs we never had to do before.
  • We are more prepared. Taking medical histories ahead of time leads to more thorough histories because the DVM can zoom in on the things that are really important, concerning to the owner and/or concerning to them.
  • We've seen better behaving patients. They don’t pick up on parental anxieties so we found that pets are more calm, more often with curbside service!
  • There are less “chefs” in the kitchen. When we had 3 people come in for an exam before, we had to sort through all the voices/concerns. Now we usually are dealing with 1 pet owner on the phone or we can teleconference with people who we need in the exam room but previously wouldn’t have been able to be there (teenager brings in patient but mom is at work).

Submit your questions to the mailbag: unchartedvet.com/mailbag


Dr. Jennifer Quammen

This episode is sponsored by Televet! TeleVet is a veterinary technology company focused on enhancing the lives of veterinary professionals through simple and smart technology solutions. Dr. Jenn Quammen currently serves as a committee member on the AVMA Veterinary Economics Strategy Committee, she is an alumna of the AVMA Future Leaders Program, and is past member and Chair of the AVMA Council on Veterinary Service. She is a member and Secretary of the Society for Veterinary Medical Ethics.

Get a 30-day free trial of Televet Flow & an Ipad for your clinic!

CLICK HERE
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Upcoming Events

AUGUST 14 – THE SECRET SAUCE TO OPTIMIZING WORKFLOW

Dissect your hospital’s workflow with Senani Ratnayake, RVT so you can get out of the woods in 4 strategic steps. Then, talk through what it will take to get your team on board to lean into your strengths and address your weaknesses.

This workshop will sell out! Register now and save your spot for $199 (free for Uncharted members)!

All upcoming events: unchartedvet.com/upcoming-events/

A UVC MEMBERSHIP IS YOUR KEY TO FINALLY GETTING THINGS DONE AND GROWING YOUR VETERINARY PRACTICE.

Learn More About Membership.

Written by TylerG · Categorized: Blog, Podcast

Jun 16 2021

The Parents on the Team Want to Leave Early!

Uncharted Veterinary Podcast Episode 129: The parents on the team want to leave early!

What's This Episode About?

This week on the podcast, Dr. Andy Roark and veterinary practice manager Stephanie Goss tackle a great question from a friend and fellow practice manager. The discussion tackles what do we do when people on the team ask to leave before their shift ends? In this particular instance, it was a team member who has children and was asking to leave early to take their kids to sports practice on a regular basis. But their shift normally goes 2-3 hours past when they want to leave. This manager was asking “how do we balance work needs and the wants/needs of the team when it comes to scheduling conflicts like this?”

Uncharted Veterinary Podcast · UVP 130 The Parents on the Team Want to Leave Early!

You can listen to the episode on Apple Podcasts, Spotify, Google Podcasts, or wherever you get your podcasts.

Discussion Points We Cover

  • Coming up with creative, out-of-the-box ways to help our teams take time off in ways that work for them and the business
  • People are going to need time off. You should have clear protocols before the point of someone asking.
  • An alternate work-week option is not the same thing as flexibility. Flexibility has to start with structure.
  • We have to teach our teams how to be more forward-thinking when it comes to asking for time off.

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

Upcoming Events

August 14: The Secret Sauce To Optimizing Workflow with Senani Ratnayake, RVT

The way we are doing things isn’t working. At least, not working well. Some inefficiencies might feel normal to us because we've always done it that way and we don't even realize there might be a better way to move forward.

This 4-hour workshop is here to help.

Dissect your hospital’s workflow with Senani Ratnayake, RVT so you can get out of the woods in 4 strategic steps. Then, talk through what it will take to get your team on board to lean into your strengths and address your weaknesses.

All upcoming events: unchartedvet.com/upcoming-events/

A UVC MEMBERSHIP IS YOUR KEY TO FINALLY GETTING THINGS DONE AND GROWING YOUR VETERINARY PRACTICE.

Learn More About Membership.

Written by TylerG · Categorized: Blog, Podcast

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