What's This Episode About?
On this week’s episode of the podcast, Dr. Andy Roark and Practice Manager Stephanie Goss are joined by Dr. Jennifer Quammen, the Chief Veterinary Officer from TeleVet (www.televet.com) and they are talking about a few of the things that we are actually excited to keep in our lives after curbside service transitions into its next phase in veterinary medicine.
Discussion Points We Cover:
- Our veterinary teams showed more teamwork during curbside. We were short-handed often so we all learned different jobs we never had to do before.
- We are more prepared. Taking medical histories ahead of time leads to more thorough histories because the DVM can zoom in on the things that are really important, concerning to the owner and/or concerning to them.
- We've seen better behaving patients. They don’t pick up on parental anxieties so we found that pets are more calm, more often with curbside service!
- There are less “chefs” in the kitchen. When we had 3 people come in for an exam before, we had to sort through all the voices/concerns. Now we usually are dealing with 1 pet owner on the phone or we can teleconference with people who we need in the exam room but previously wouldn’t have been able to be there (teenager brings in patient but mom is at work).
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This episode is sponsored by Televet! TeleVet is a veterinary technology company focused on enhancing the lives of veterinary professionals through simple and smart technology solutions. Dr. Jenn Quammen currently serves as a committee member on the AVMA Veterinary Economics Strategy Committee, she is an alumna of the AVMA Future Leaders Program, and is past member and Chair of the AVMA Council on Veterinary Service. She is a member and Secretary of the Society for Veterinary Medical Ethics.