Uncharted Veterinary Conference

Revolutionary veterinary marketing & business conference for those forging their own paths and telling their own stories.

Are They Willing To Wait For It? Making Wait Times Work For You

$99.00

Are long wait times negatively impacting your veterinary clinic’s client satisfaction and team morale? Discover how to turn wait times into an opportunity to enhance the experiences for everyone in your practice!

This engaging workshop combines the fields of operations management and psychology to explore the study of waiting in lines, also known as queue theory. You will dive into the research covering a range of topics including:

  • Common queueing behaviors – what can we let people do more of?
  • Appointment syndrome – what is the sticking point of appointments?
  • David Maister’s Laws of Service
  • The concept of queue rage (and how to avoid it!)
  • The eight factors to consider in the psychology of waiting according to David Maister.

You’ll also interact during practical activities to discuss case examples and develop customized queue management systems that you need in your individual practice right now, with a focus on managing client expectations, effective client communication, team communication, and increasing value through queue experiences.

Get ready to walk away with practical solutions to manage the different ways people wait in veterinary medicine, and tools to start making wait times work for you!

When: September 13, 2023, 8:30-10:30 PM ET/5:30-7:30 PM PT

$99 to register, FREE for Uncharted Members

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Description

photo of Tyler Grogan

Speaker: Tyler Grogan

Tyler Grogan is a Certified Veterinary Technician with experience in specialty, emergency and general practice. She currently serves as the Creative Marketing Director for the Uncharted Veterinary Conference where she focuses on brand building, marketing, storytelling across multiple digital platforms, and exploring new ways to elevate the client experience.

What to Expect at an Uncharted Workshop

All Uncharted Veterinary Community workshops are LIVE! This is not a typical webinar where you sit silently in front of your screen. These are 1-2 hour Zoom-style meetings where you will meet your instructors, have the chance to ask your questions, and interact with more rockstar veterinary professionals!

Uncharted Members must still be registered to attend.

Have more questions? Check out our Workshops FAQ.

See more upcoming workshops here.