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12 Steps to Critical Conversations – SOLD OUT

“Can we talk?”

These are words no one wants to hear or say. But, do they have to be?

Effective communication is a vital tool for any veterinary professional, and just like with every other tool, preparation and practice improve outcomes.

The Uncharted Critical Conversations Workshop, led by Dr. Andy Roark will help you to RELAX and know that you are ready to have the conversations you’ve been dreading. You will feel polished with a clear plan to make you successful, regardless of the conversation you are about to have.

Leave behind the days of wishing away hard conversations and get ready to feel prepared. Cost is $99 and FREE for Uncharted Members. Register now!

August 18 from 2 – 4 PM ET | 11 AM – 1 PM PT

Have more questions? Check out our Workshop FAQ.

$99.00 Select options
Are They Willing To Wait For It? Making Wait Times Work For You
Are long wait times negatively impacting your veterinary clinic’s client satisfaction and team morale? Discover how to turn wait times into an opportunity to enhance the experiences for everyone in your practice!

This engaging workshop combines the fields of operations management and psychology to explore the study of waiting in lines, also known as queue theory. You will dive into the research covering a range of topics including:
- Common queueing behaviors – what can we let people do more of?
- Appointment syndrome – what is the sticking point of appointments?
- David Maister’s Laws of Service
- The concept of queue rage (and how to avoid it!)
- The eight factors to consider in the psychology of waiting according to David Maister.
You’ll also interact during practical activities to discuss case examples and develop customized queue management systems that you need in your individual practice right now, with a focus on managing client expectations, effective client communication, team communication, and increasing value through queue experiences.

Get ready to walk away with practical solutions to manage the different ways people wait in veterinary medicine, and tools to start making wait times work for you!

When: September 13, 2023, 8:30-10:30 PM ET/5:30-7:30 PM PT

$99 to register, FREE for Uncharted Members
$99.00
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Avoid A Toxic Team: Creating Psychological Safety

Everyone wants to feel heard, seen, and respected in important relationships. Those we have in the workplace are no different! Dr. Phil Richmond is so passionate about this concept that he has developed this workshop, Avoid Toxic Teams: Creating Psychological Safety, to tell you exactly what psychological safety is (and isn’t). He will give you some info on this extremely valuable research and introduce you to the tools you can use right now to assess the level of safety that actually exists in your practice.

This is going to be an essential look in the mirror to give your teams what they really want in a workplace – a sense of belonging and value.

Join us on Sunday, September 11 from 2-4 PM ET/ 11 AM-1 PM PT for $99 (FREE for Uncharted Members!) Members must still be registered to attend.

All Uncharted Veterinary Community Workshops are LIVE! You will be able to ask the instructor questions that help you address your practice’s unique problems. This will not be 2 hours of silent screen time. Gear up for interactive, fun learning!

$99.00 Select options
Be Part of a Happier Team: Strategies to Build an Appreciation Culture in Your Practice
You’ve learned to recognize and understand the appreciation languages in the workplace, now it’s time to put them into place and build an appreciation culture that will last!

This workshop will allow you to recognize appreciation obstacles and give you simple tools to incorporate appreciation languages into your culture without making your workday longer.

Practice owner, Dr. Tracy Sands will use the data of staff appreciation languages to help you create a focused plan to show appreciation language equally to each of your employees.

When you leave this 2-hour LIVE, interactive workshop you will:
- Know how to better speak appreciation languages and avoid actions that make employees feel unappreciated
- Have the tools to immediately begin implementing an appreciation culture
- Have the resources that you need to overcome obstacles to maintaining that culture
This workshop is happening on Saturday, June 25 from 2-4 PM ET/11 AM – 1 PM PT

All Uncharted Veterinary Community Workshops are LIVE! You will be able to ask the instructor questions that help you troubleshoot your practice’s unique problems. This will not be 2 hours of silent screen time. Gear up for interactive, fun learning!
$99.00
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Believing We Can: Leading A Solution-Oriented Team
We often find that problem solving isn’t a skill that every team member embraces equally. Whether a lack of confidence, lack of initiative or lack of curiosity, leaders need to inspire and encourage a solution-oriented mentality in their teams. What do decision-making processes actually look like in your practice?

In this 2-hour workshop, we will:
- Discuss what leaders can do to set themselves, and consequently their teams, up for success in problem-solving
- Focus on tactics with a twist – activities that are enjoyable, engaging and unexpected.
- Learn how to implement these activities to help the team explore being solution-oriented and action-oriented in fun ways.
Join us on Wednesday, August 10 from 8:30-10:30 PM ET/ 5:30-7:30 PM PT for $99 (FREE for Uncharted Members!) Members must still be registered to attend.

All Uncharted Veterinary Community Workshops are LIVE! You will be able to ask the instructor questions that help you address your practice’s unique problems. This will not be 2 hours of silent screen time. Gear up for interactive, fun learning!
$99.00
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Big Picture Planning (All about the Vision) -SOLD OUT

Strategic Planning Workshop 2

Planning goes nowhere if your team doesn’t see your vision for the practice, know what the shared values of the team are, or believe that there is a better future ahead. Session two is about finding that motivating vision, creating a shared sense of purpose that inspires your team to take ownership, and balancing the needs of your team with those of your clients and your patients.

February 9 –5PM PT | 7PM CT | 8 PM ET

Session 2 is two hours long.

Cost is $99 or FREE for Uncharted Members.

This series of workshops can be taken independently by a practice owner OR practice manager, however, the best recipe for success is hospital leadership teams taking the class together. Taking the course with your fellow team leaders will enable you to get better buy-in from your team, set an agenda for follow-up meetings inside your clinic, and take the lessons you learned back to your practice in a way that will get the change you want.

$99.00 Select options
Changing Behaviors and Getting Vet Team Buy-In SOLD OUT

On Saturday, October 24th from 1 pm – 4 pm ET, 10 am – 1 pm PT Do you struggle to get your team to get on board with new ideas, policies or any change at all? Dr. Andy Roark has created not only a workshop, but a SURVIVAL GUIDE to help you lead your team into shifting focus and actually supporting change! Get the give you the tools you need to take back to practice and get your team back on track!!

Cost is $149

*This content is free for Uncharted Members, just make sure you are logged in when you register!

$149.00 Read more
Client Curation – How to Find Your People
Think of your favorite client. Think of how they brighten your day and how easy that interaction is, each and every time. Wouldn’t it be amazing to have an entire day of favorite clients? Dr. Saye Clement is here to help you achieve that!

Back by popular demand, this 2-hour workshop is going to help you take an important step toward happier days in veterinary practice. Clients who are a bad fit for your practice take up too much time and energy. You need tools to help you find your favorite clients among all of the potential ones out there.

In this workshop you will:
- Incorporate a new method of client curation into how you already do business
- Cover talking points to get buy-in from the whole team
- Troubleshoot common pitfalls
- Find out exactly how to ask a client if they are a good fit (without offending them or wasting time!)
Join us on March 13 from 12-2 pm ET/9-11 am PT for $99 (FREE for Uncharted Members!)

Members must still be registered to attend.
Have more questions? Check out our Workshops FAQ.

See more upcoming workshops here.
$99.00 Select options