upcoming events

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Are They Willing To Wait For It? Making Wait Times Work For You
Are long wait times negatively impacting your veterinary clinic’s client satisfaction and team morale? Discover how to turn wait times into an opportunity to enhance the experiences for everyone in your practice!

This engaging workshop combines the fields of operations management and psychology to explore the study of waiting in lines, also known as queue theory. You will dive into the research covering a range of topics including:
- Common queueing behaviors – what can we let people do more of?
- Appointment syndrome – what is the sticking point of appointments?
- David Maister’s Laws of Service
- The concept of queue rage (and how to avoid it!)
- The eight factors to consider in the psychology of waiting according to David Maister.
You’ll also interact during practical activities to discuss case examples and develop customized queue management systems that you need in your individual practice right now, with a focus on managing client expectations, effective client communication, team communication, and increasing value through queue experiences.

Get ready to walk away with practical solutions to manage the different ways people wait in veterinary medicine, and tools to start making wait times work for you!

When: September 13, 2023, 8:30-10:30 PM ET/5:30-7:30 PM PT

$99 to register, FREE for Uncharted Members
$99.00
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Development Path: DiSC Profiles
Do you ever wonder why the people on your team communicate the way they do? Do you feel like you are talking to a brick wall half the time you are in the clinic? Join us to learn how to use DiSC profiling, feedback and coaching with your team to:
- Increase your self-knowledge: how you respond to conflict, what motivates you, what causes you stress, and how you solve problems
- Improve working relationships by recognizing the communication needs of team members
- Give and take feedback within your team structure
- Coach your team and teach them how to coach one another on an ongoing basis
When: April 14, 2023, 11-1 PM ET/8-10 AM PT

$99 to register – MEMBERS ONLY EVENT
$99.00
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Effective & Efficient Team Meetings

Have you ever felt like your team would benefit from meeting more often, or maybe a little less often? Do you struggle to find techniques that truly make your team meetings effective? Finding the right balance between improving team communication and a meeting cadence that is respectful of people’s time can be a challenge. In this workshop, Maria Pirita, CVPM will review the 40-20-40 principle and help you learn to properly plan, execute, and follow up after meetings to ensure that you and your team are getting the most out of meetings at your veterinary practice.

When: July 1, 2023, 4-6 PM ET/1-3 PM PT

$99 to register, FREE for Uncharted Members

$99.00 Select options
How to Have Fun and Engaging Meetings

Are you tired of boring meetings that leave your staff disengaged and unmotivated? Do you find that team members struggle to remember important information because they weren’t paying attention? Is low team morale affecting your organization’s productivity and success?

With over fifteen years of experience leading meetings, Jenn Galvin has cracked the code to making meetings both productive and enjoyable. Get ready to transform your meetings into engaging experiences that leave a lasting impact.

Join our interactive Live Virtual Workshop, “How to Have Fun and Engaging Meetings,” where we address these common challenges head-on. Jenn Glavin has experienced the highs and lows of meetings and has discovered the secret to creating meetings that are not only effective but enjoyable for everyone involved. With a proven structure and approach, Jenn has transformed her own team’s meeting experiences, fostering active engagement and a sense of fun.

Key Benefits of the Workshop:

1️⃣ Engaging and Fun Meetings: Discover practical strategies to transform dull meetings into dynamic and exciting experiences. Learn directly from an expert who has honed their meeting skills to create an atmosphere of enthusiasm and enjoyment.

2️⃣ Improved Attendance and Participation: Watch as attendance and active participation skyrocket! Master techniques that empower you to create an inclusive meeting environment that encourages input and collaboration from all team members.

3️⃣ Retained Information and Enhanced Productivity: Say goodbye to forgettable meetings! Gain insights and learn how to deliver information in a way that ensures it is not only heard but retained. Boost productivity by maximizing the impact of your meetings.

4️⃣ Increased Team Morale: Experience the power of a positive and uplifting meeting environment. By infusing fun and engagement into your meetings, you’ll witness a remarkable shift in team morale. Motivated and happy staff members contribute to a thriving and successful organization.

When: August 19, 2023, 12-2 PM ET/9-11 AM PT

$99 to register, FREE for Uncharted Members

Don’t miss this unique opportunity to learn the art of creating meetings that are both effective and enjoyable. Reserve your spot in “How to Have Fun and Engaging Meetings” today and unlock the potential of your team meetings.

$99.00 Select options
Start The Year Off Right: Lead a Vision and Values Meeting

This workshop will focus on getting started with a successful strategy meeting. Learn to confidently run a powerful planning session with your key staff members or your whole team and how to keep it positive! Get tools to ensure great engagement during the meeting with your team and a plan to walk away with a clear set of values and a north star that can be used to guide your team through the year and beyond.

When: February 1, 2023, 8:30-10 PM ET/5:30 – 7 PM PT

$99 to register, FREE for Uncharted Members

Practice Owners and Managers, are you ready for some workshops to help kick-start 2023? Is this the year that you tackle creating a foundation of culture for your organization? Do you want to have a practice vision and values that do more than just look pretty on your wall? Do you want to have the right people in place on your team so that you can move forward in the same direction this year? Are you lost at where to start with leading meetings like this for your team? If the answer to any of these questions is YES, we’ve got you! The “Start Your Year Off Right” workshops can be taken together as a series or independently based on your practice needs.

$99.00 Select options
Start The Year Off Right: Loading The Bus

Do you have the right people to go where you want to go? This workshop will help you look at the people in your practice and find their strengths, acknowledge the challenges and still reach the goals of your practice together. We’ll help you look objectively to make sure everyone is in the right seat on the bus and discuss what to do when we decide someone needs a new seat or maybe should get off our bus altogether.

When: January 21, 2023, 4-6 PM ET/1 – 3 PM PT

$99 to register, FREE for Uncharted Members

Practice Owners and Managers, are you ready for some workshops to help kick-start 2023? Is this the year that you tackle creating a foundation of culture for your organization? Do you want to have a practice vision and values that do more than just look pretty on your wall? Do you want to have the right people in place on your team so that you can move forward in the same direction this year? Are you lost at where to start with leading meetings like this for your team? If the answer to any of these questions is YES, we’ve got you! The “Start Your Year Off Right” workshops can be taken together as a series or independently based on your practice needs.

$99.00 Select options
Start The Year Off Right: Setting Your Team Values and Finding Your North Star

Planning goes nowhere if your team doesn’t see your vision for the practice, know what the shared values of the team are, or believe that there is a better future ahead. The first workshop of the Starting the Year Off Right Series is about finding that motivating vision, creating a shared sense of purpose that inspires your team to take ownership, and balancing the needs of your team with those of your clients and your patients.

When: January 7, 2023, 2-4 PM ET/11 AM – 1 PM PT

$99 to register, FREE for Uncharted Members

Practice Owners and Managers, are you ready for some workshops to help kick-start 2023? Is this the year that you tackle creating a foundation of culture for your organization? Do you want to have a practice vision and values that do more than just look pretty on your wall? Do you want to have the right people in place on your team so that you can move forward in the same direction this year? Are you lost at where to start with leading meetings like this for your team? If the answer to any of these questions is YES, we’ve got you! The “Start Your Year Off Right” workshops can be taken together as a series or independently based on your practice needs.

$99.00 Select options
Supporting New Graduate Veterinarians

Are you ready to equip your veterinary practice with effective mentoring strategies for new graduate veterinarians? Join our live virtual workshop, “Supporting New Graduate Veterinarians,” led by Dr. Katrina Breitreiter, DVM, DABVP. With years of experience in mentoring new grads, Dr. Breitreiter will guide you in cultivating a strong mentorship culture, attracting top talent, and supporting your new graduates to thrive in clinical practice.

1. Attract New Graduate Veterinarians

Overcome the challenges of hiring new graduates in the current competitive landscape. Learn proven strategies to attract and select top talent for your practice, setting the stage for a successful mentorship journey.

2. Build an Effective Mentorship Program

Create a tailor-made mentorship program that empowers new graduates to develop independence and ramp up production. Discover how to customize mentorship approaches to meet the unique needs of each individual.

3. Comprehensive Support for New Graduates

Gain insights into providing comprehensive support to new graduate veterinarians throughout their journey. Learn how to nurture their growth, both in the hospital and beyond, to foster long-term success.

Live and virtual, this interactive workshop provides an engaging learning experience. Dr. Breitreiter will share her wealth of knowledge and expertise, enabling you to interact and learn in real-time.

When: November 3, 2023, 2:00 pm – 4:00 pm ET / 11:00 am – 1:00 pm PT

This program is applicable toward the continuing education requirement for the Certified Veterinary Practice Manager (CVPM) program offered by the Veterinary Hospital Managers Association (VHMA). 2 hours.

$99 to register, FREE for Uncharted Members.

Don’t miss this opportunity to foster a culture of mentorship and support within your practice. Register today and invest in your new graduates’ success!

$99.00 Select options