Uncharted Veterinary Conference

Revolutionary veterinary marketing & business conference for those forging their own paths and telling their own stories.

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3 Things People Value Most in Clinic Culture

The Culture Conference returns this October! After the first Culture Conference in 2021, we asked our attendees to share what they value most about their clinic's cultures. Here are some of the things they said!

1. Common Threads

“We are all crazy cat people! I'm finally not the lone crazy cat person. I don't even feel like I go to work anymore. I got to my second home to hang out with all the cats who don't live at my first home.”

“An appreciation for dad jokes runs strong in our clinic, and we love to laugh.”

“Community is one of our core values. My team has supported a local women's shelter with clothing, toy, school supplies and diaper drives throughout the year.”

2. The Team Values Each Other As Individuals

“Our team has seen some stuff. Over the past two years, we have transformed from a toxic culture where nobody trusted anyone else, to a culture where everyone is empowered to use their skills, their kindness, and their positivity every day.“

“I love to give and I am terrible at receiving gifts or compliments. I did not know last week was boss's day as it is not a holiday I celebrate, however, my team got together and one by one they handed me a single rose with a single compliment. It brought me to tears and I don't cry. This is who my team is and we are ok with being vulnerable! When an individual is having a bad day they get together to make a TikTok spreading love and joy and showing pure empathy for others. They are amazing and it starts from the top (Practice Owner) and goes all the way down because we all are important.“

3. Accountability Is Encouraged

“Our Cultural Bill of Rights was established by the team and we use it basically daily when hiring, discussing feedback, HR scenarios, etc. It creates a shared set of words and terms that we all agree on to help navigate if someone isn't living up to the set standards. We use it in all interviews so everyone knows about them when they start.”

“We achieve together and we fail together. When there is feedback or coaching to be given, we ask “What did WE miss that led to this moment? What will WE do to move forward? How can I give you what you need now and in the future?”

What do you love about your clinic culture? Share with us on social media!

Join us at the upcoming Uncharted Culture Conference virtually on October 11! Uncharted Membership is not required!

Hall of Fame: Where Do You Find New Hires?

Uncharted Veterinary Podcast Episode 148 Title Graphic: Hall of Fame - where do you find new hires?

What's This Episode About?

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Goddess Stephanie Goss go to the mailbag:

“We are short-staffed and getting shorter by the minute. Where do you find good people to hire in vet med? We need to hire at least 1 person in every role. Our morale is at an all-time low and people are burnt out. We need to save the ship before it goes down.”

AND

“Alrighty!! I’m in a pickle! I canNOT seem to get Veterinary Technician applicants. I have posted on Indeed, Facebook, and LinkedIn. We are so short-staffed and it’s starting to take its toll on everyone. How do I find a Vet Tech worth hiring?!”

Let’s get into this episode!

Upcoming Events

November 7: Communication Foundations with Stephanie Goss

You can find common ground with anyone, anywhere, at any time whether the communication is personal or professional, it just takes a strong foundation. We are going to nerd out and learn how to recognize the stories we make up in our heads and hear through the communication noise. We will also talk about how to take some of the stress and anxiety out of hard conversations with 8 key elements that you can take back to your practice to build a team filled with strong, effective communicators.

November 7 from 4 – 6 PM ET | 1 – 3 PM PT

All upcoming events

A UVC MEMBERSHIP IS YOUR KEY TO FINALLY GETTING THINGS DONE AND GROWING YOUR VETERINARY PRACTICE.

The Team Is Acting Badly

Uncharted Veterinary Podcast Episode 147

What's This Episode About?

This week on the podcast, Dr. Roark and Stephanie tackle a topic they were discussing with a colleague recently. This colleague is in a position where they bought a practice a few years ago that came with a handful of toxic team members. Those people have self ejected or been weeded out and the team has been working in synergy for some time. However, in the last few months, the griping and the passive-aggressive comments have snuck in. People are eye-rolling at each other and biting each other's heads off over little things. This practice owner is feeling defeated and is also determined to get their positive culture back and hold the team accountable. Since everyone is involved, they are planning a team meeting to discuss. The practice owner wanted to know a few things about how best to set it up – they asked some great specific questions:

  1. Do I bring up specific examples of things people have done/have been doing?
  2. How hard do I come down on them for future incidents?
  3. How do I get them to correct their behavior and be accountable for their actions, without driving them out?

 Let’s get into this…

You can listen to the episode on Apple Podcasts, Spotify, Google Podcasts, or wherever you get your podcasts.

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

Upcoming Events

October 21-23: Uncharted Culture Conference, Virtual *Registration Closes 10/20/21

LAST CHANCE!!! Registration is closing TODAY (Oct 20, 2021) for the October Uncharted Veterinary Culture Conference. This is your absolute last chance to come join us and work intentionally on your practice instead of in it.

November 7: Communication Foundations with Stephanie Goss

You can find common ground with anyone, anywhere, at any time whether the communication is personal or professional, it just takes a strong foundation. We are going to nerd out and learn how to recognize the stories we make up in our heads and hear through the communication noise. We will also talk about how to take some of the stress and anxiety out of hard conversations with 8 key elements that you can take back to your practice to build a team filled with strong, effective communicators.

November 7 from 4 – 6 PM ET | 1 – 3 PM PT

All upcoming events: unchartedvet.com/upcoming-events/

A UVC MEMBERSHIP IS YOUR KEY TO FINALLY GETTING THINGS DONE AND GROWING YOUR VETERINARY PRACTICE.

Moving On Up (From Small GP to Big Hybrid Practice)

Uncharted Veterinary Podcast Episode 146 - Moving on up from small gp to big hybrid practice

What's This Episode About?

This week on the podcast, Dr. Roark and Stephanie discuss a question that a colleague recently asked to get advice from their fellow leaders. Moving Up Manager asked for advice in making the transition from managing a small mom-and-pop GP practice that has long-term clientele and lower prices to managing a brand new high-end, boutique ER/Specialty practice. They were looking for advice on how to handle the different types of client service issues that may be unique to each type of practice as well as general advice for making that kind of transition. When Andy and Stephanie started discussing the question, they quickly agreed that there are probably a lot more similarities than differences. Let’s get into this…

You can listen to the episode on Apple Podcasts, Spotify, Google Podcasts, or wherever you get your podcasts.

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

Upcoming Events

October 21-23: Uncharted Culture Conference, Virtual

Culture is the heart of what makes your practice unique. It’s the blend of personalities, passions and processes that give your team a sense of belonging. It creates a clear understanding of what people can expect from their jobs and what’s expected of them. Culture can build up a practice into the place everyone in town wants to work, or more quickly break it down into the place no one wants to apply.

Every veterinary clinic has a culture — are you being intentional in choosing what yours will be?

All Upcoming Events

A UVC MEMBERSHIP IS YOUR KEY TO FINALLY GETTING THINGS DONE AND GROWING YOUR VETERINARY PRACTICE!

Letting Go of the “I Am Giving My Notice” Guilt

Uncharted Veterinary Podcast Episode 145 - Letting go of the "I am giving my notice" guilt

What's This Episode About?

This week on the podcast, Dr. Roark and Stephanie tackle a topic from the mailbag. Dr. Fed Up writes in and asks for help with letting go of their guilt over giving their notice at their new practice. Dr. Fed Up was hired as a new grad and promised support and mentorship. Fast forward to the present where they are often working alone with no other veterinarian present in the building and tackling a full surgical caseload that they don’t feel confident tackling. Dr. Fed Up wants to quit and move on to something that would be a better fit for them but is struggling with 3 questions – How do I tell them why I am leaving, how much notice do I give, and do I feel guilty that the leaders of this practice may have to close a location (temporarily or permanently) due to lack of veterinarians?

Listen To This Week's Uncharted Podcast

You can listen to the episode on Apple Podcasts, Spotify, Google Podcasts, or wherever you get your podcasts.

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

Upcoming Events

October 9: Empowering Your Team to Get Positive and Stay That Way with Dr. Tracy Sands

3-5 pm Eastern time

Join founding UVC member, Dr. Tracy Sands for her powerful workshop called Empowering Your Team to Get Positive and Stay That Way! During this workshop, Dr. Sands will teach you some tools to help get your team to start thinking/acting on the bright side. In this workshop you will learn how to:

➡️ Use everyday tools and games that guide team members to focus on positive moments (without pretending everything is sunshine and rainbows). 

➡️ Bounce back from negative situations in a constructive way.

➡️ Get your team to actively practice these skills. 

➡️ Empower them to stay in that mindset!

Registration is $99 to non-members and free to Uncharted Community members. SIGN UP HERE

October 21-23: Uncharted Culture Conference, Virtual

Culture is the heart of what makes your practice unique. It’s the blend of personalities, passions and processes that give your team a sense of belonging. It creates a clear understanding of what people can expect from their jobs and what’s expected of them. Culture can build up a practice into the place everyone in town wants to work, or more quickly break it down into the place no one wants to apply.

Every veterinary clinic has a culture — are you being intentional in choosing what yours will be?

All Upcoming Events

A UVC MEMBERSHIP IS YOUR KEY TO FINALLY GETTING THINGS DONE AND GROWING YOUR VETERINARY PRACTICE!