What's This Episode About?
This week on the podcast, Dr. Roark and Stephanie tackle a topic they were discussing with a colleague recently. This colleague is in a position where they bought a practice a few years ago that came with a handful of toxic team members. Those people have self ejected or been weeded out and the team has been working in synergy for some time. However, in the last few months, the griping and the passive-aggressive comments have snuck in. People are eye-rolling at each other and biting each other's heads off over little things. This practice owner is feeling defeated and is also determined to get their positive culture back and hold the team accountable. Since everyone is involved, they are planning a team meeting to discuss. The practice owner wanted to know a few things about how best to set it up – they asked some great specific questions:
- Do I bring up specific examples of things people have done/have been doing?
- How hard do I come down on them for future incidents?
- How do I get them to correct their behavior and be accountable for their actions, without driving them out?
Let’s get into this…
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October 21-23: Uncharted Culture Conference, Virtual *Registration Closes 10/20/21
LAST CHANCE!!! Registration is closing TODAY (Oct 20, 2021) for the October Uncharted Veterinary Culture Conference. This is your absolute last chance to come join us and work intentionally on your practice instead of in it.
November 7: Communication Foundations with Stephanie Goss
You can find common ground with anyone, anywhere, at any time whether the communication is personal or professional, it just takes a strong foundation. We are going to nerd out and learn how to recognize the stories we make up in our heads and hear through the communication noise. We will also talk about how to take some of the stress and anxiety out of hard conversations with 8 key elements that you can take back to your practice to build a team filled with strong, effective communicators.
November 7 from 4 – 6 PM ET | 1 – 3 PM PT
All upcoming events: unchartedvet.com/upcoming-events/
A UVC MEMBERSHIP IS YOUR KEY TO FINALLY GETTING THINGS DONE AND GROWING YOUR VETERINARY PRACTICE.