How to Compete For New Grad Hires
This Week on the Uncharted Podcast… Jason Szumski, a soon-to-be new grad c/o 2023, joins Dr. Andy Roark to share some research on what new graduating veterinary students are looking for in a first job hire and to answer the burning question so many independent veterinary practices have: “How do I even compete to hire new grads?!” Let's get into this episode! Uncharted Veterinary Podcast · UVP – 193 – How To Compete For New Grad Hires Got a question…
What To Do With A Judgmental Manager
This Week on the Uncharted Podcast… Have you ever judged someone on your team when you happened across them sitting down at work and staring into space? Or heard someone say “If there is time to lean, there is time to clean!” Dr. Andy Roark and practice manager Stephanie Goss loved this short but complicated question from a manager wondering what to do about a fellow manager on their team who tends to look at things from a snapshot perspective…
The Whole Team Says “I've Never Been Shown How to Do That”
This Week on the Uncharted Podcast… The team has been together for almost a year and yet they seem to be collectively saying “I've not been shown how to do that…” about many things. Simple things. Are you ready to pull your hair out yet? We can understand why! Dr. Andy Roark and practice manager Stephanie Goss understand the pain and frustration this mailbag writer has over this exact situation. Plus they shared that when their leadership team gives corrections…
How Adobe Animal Hospital is Doing Work-From-Home and Virtual Medicine – Cone of Shame Crossover
This Week on the Uncharted Podcast… This week on the podcast, we have a cross-over episode! That's right, this is a Cone of Shame episode. Imagine a CSR working from home, checking a client out and booking appointments from his home, or a technician live-chatting with three different pet owners through the clinic webpage from her apartment, or a doctor doing telemedicine appointments from another state? This isn’t fantasy. There are practices actually making these things happen today. Christina Freeman…
The Tech's Personal Life is Impacting Work
You have a teammate who is amazing at their job. They have great skills for the work. They get the job done well, safely, and on time. There is just one, small problem. They seem to have a trainwreck of a personal life and it bleeds into their work life with regularity. How do you find the balance between caring for a coworker and asking someone to do their job? A writer to the mailbag asks us this question and…
Cyber Bullying and What it Means to be Cancelled
If you are in veterinary medicine, you've heard conversation about cyber bullying. Ranging from clinic's getting beat up in local social media groups to experiences like the recent one the team from Maine Veterinary Medical Center had to navigate, veterinary medicine is seeing the impact of words from keyboard warriors. Dr. Andy Roark and Stephanie Goss were talking through some of their thoughts on cyber bullying, cancel culture and the impact of negative words from the public on the team.…
How to Know If You Are The Toxic One?
Have you ever asked yourself the question “Am I toxic?” This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a letter from the mailbag that asks some amazingly self-aware questions. Our listener said that they have seen/heard a lot of information about toxic work environments and toxic employees (as a group). They haven't seen a whole lot of discussion about how to tell if you might be toxic. Or heading in that direction. They are asking…
My New Practice Doesn't Write SOAPs
Imagine that you work in a practice as a new grad and form friendships with the people who are literally helping shape you into a vet. You leave the practice to get some more experience and then you come back to the practice you started at – only this time, you are a part owner and that means you are the boss!
My Lead Tech Tries to Tell Me How to Practice
Imagine that you work in a practice as a new grad and form friendships with the people who are literally helping shape you into a vet. You leave the practice to get some more experience and then you come back to the practice you started at – only this time, you are a part owner and that means you are the boss!
Firing Them Will Catch Everyone By Surprise
What happens if there is a vet on the team who you are friendly with but who isn't a cultural fit for the team and you decide it is time to part ways?
Implementing An Effective Team Training Program
This week on the podcast, Dr. Andy Roark is joined by the wonderful Dr. Amanda Donnelly. Amanda is a sought after-speaker, consultant, and author with over 30 years’ experience in the veterinary profession.
Growth Opportunities for Technicians
Even if you live in the middle of nowhere, can you still provide growth opportunities for your technicians?