Podcast

What's This Episode About?

This week on the podcast, Dr. Roark and Stephanie tackle a feisty topic. When did General Practices (GP) and Veterinary Emergency Clinics (ER) become enemies? It seems like the divide is growing more vast every day. Dr. Roark and Stephanie are talking through the fight from both sides. General veterinary hospitals and emergency veterinary hospitals are both understaffed, overwhelmed with clients and patients, and struggling to keep afloat every day. So where is the animosity coming from? And the bigger question that Andy and Stephanie want to dig into – how do we tackle this issue? What points should each side consider and how the heck do we put ourselves in the other’s shoes so that we can start to regain some of our empathy! Let’s get into this…

You can listen to the episode on Apple Podcasts, Spotify, Google Podcasts, or wherever you get your podcasts.

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

Upcoming Events

12 Steps To Critical Conversations with Dr. Andy Roark

Can’t get enough of Andy and Stephanie on the podcast? Do you LOVE communication (or do you dread hard conversations and confrontation and wish you could feel more confident with it)?  Effective communication is a vital tool for any veterinary professional, and just like with every other tool, preparation and practice improve outcomes. Come join Dr. Andy Roark (with a wingman appearance by podcast co-host Stephanie Goss) as he tackles leading us through some ways to help relax and feel more confident about tackling conversations you’ve been dreading.

Team Power: Adding Value to Your Visits with Dr. Mary Ann Vande Linde

Did you know that your practice values can do more than set the tone for your business? Team up with the incomparable Dr. Mary Ann Vande Linde in her NEW workshop and get more clients from no to yes!

The Uncharted Culture Conference – October 21-23, 2021 – Virtual

Culture is the heart of what makes your practice unique. It’s the blend of personalities, passions and processes that give your team a sense of belonging. It creates a clear understanding of what people can expect from their jobs and what’s expected of them. Culture can build up a practice into the place everyone in town wants to work, or more quickly break it down into the place no one wants to apply.

Every veterinary clinic has a culture — are you being intentional in choosing what yours will be?

All Upcoming Events

A UVC MEMBERSHIP IS YOUR KEY TO FINALLY GETTING THINGS DONE AND GROWING YOUR VETERINARY PRACTICE!

What's The Episode About?

This week on the podcast, Dr. Roark and Stephanie tackle a topic from the mailbag. A practice manager wrote in and posed some great questions about sick days. They have a team member who is repeatedly calling out for very valid personal reasons. But this is nothing new for this person and the team is getting sick of it. (Not to mention the manager is sick of the headache that comes with finding coverage at the last minute.) Sick of the Sick Days asks Andy and Stephanie – How do you approach the conversation with the goal to help the team member minimize the days off yet keep it as a caring discussion and avoid judgment? Let’s get into this…

You can listen to the episode on Apple Podcasts, Spotify, Google Podcasts, or wherever you get your podcasts.

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

Upcoming Events

August 14: Secret Sauce to Optimizing Workflow with Senani Ratnayake, RVT

Last chance for an awesome workshop designed to help you tackle your unruly workflow in the practice!!! Uncharted Founding Member, Licensed Veterinary Technician, and Practice Management consultant Senani Ratnayake is going to be offering up a phenomenal workshop for the public on Aug 14, 2021. Senani tackles a problem that is always present to a degree in our practices – workflow challenges. Some inefficiencies might feel normal to us because we've always done it that way and we don't even realize there might be a better way to move forward. This 4-hour workshop (approved for 4hrs RACE and CVPM credit) is here to help. Come dissect your hospital’s workflow with Senani Ratnayake, RVT so you can get out of the woods in 4 strategic steps. Then, talk through what it will take to get your team on board to lean into your strengths and address your weaknesses.

August 18: 12 Steps to Critical Conversations with Dr. Andy Roark

The Uncharted Critical Conversations Workshop, led by Dr. Andy Roark will help you to RELAX and know that you are ready to have the conversations you’ve been dreading. You will feel polished with a clear plan to make you successful, regardless of the conversation you are about to have. Leave behind the days of wishing away hard conversations and get ready to feel prepared.

Registration is OPEN for our October Uncharted Veterinary Culture Conference! Come join us and work intentionally on your practice instead of in it.

A UVC MEMBERSHIP IS YOUR KEY TO FINALLY GETTING THINGS DONE AND GROWING YOUR VETERINARY PRACTICE!

What's This Episode About?

This week on the podcast, Dr. Roark and Stephanie tackle a topic from the mailbag. A fellow practice manager reached out to Stephanie asking about an upcoming team building retreat they are planning. The team will get together offsite and are closing the clinic down to work on team building and have a little fun. But some of the team has stated they don’t want to come if they aren’t going to get paid. Dr. Roark and Stephanie weigh in on how to get yourself in the right headspace to tackle this one as well as some advice on protecting yourself (keep it legal!), honoring your veterinary team’s time inside and outside of the clinical schedule, and still getting to have some fun. Let’s get into this…

You can listen to the episode on Apple Podcasts, Spotify, Google Podcasts, or wherever you get your podcasts.

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

Upcoming Events

August 14: Secret Sauce to Optimizing Workflow

Uncharted Founding Member, Licensed Veterinary Technician, and Practice Management consultant Senani Ratnayake is going to be offering up a phenomenal workshop for the public on Aug 14, 2021! Senani tackles a problem that is always present to a degree in our practices – workflow challenges. Some inefficiencies might feel normal to us because we've always done it that way and we don't even realize there might be a better way to move forward. This 4-hour workshop (approved for 4hrs RACE and CVPM credit) is here to help. Come dissect your hospital’s workflow with Senani Ratnayake, RVT so you can get out of the woods in 4 strategic steps. Then, talk through what it will take to get your team on board to lean into your strengths and address your weaknesses.

October 21-23: Uncharted Culture Conference

Registration is OPEN for our October Uncharted Veterinary Culture Conference! Come join us and work intentionally on your practice instead of in it.

All upcoming events: unchartedvet.com/upcoming-events/

A UVC MEMBERSHIP IS YOUR KEY TO FINALLY GETTING THINGS DONE AND GROWING YOUR VETERINARY PRACTICE.

Learn More About Membership.

JOIN THE CONVERSATION ABOUT TEAM BUILDING IN VETERINARY MEDICINE!

What are some ideas you have on helping your team make a living wage? Jump in the conversation on our social media!

What's This Episode About?

This week on the podcast, Dr. Andy Roark and Stephanie Goss are going to get up close and personal… about money. There has been a tidal wave of conversation online in recent weeks about veterinary medicine having turned away from the idea of a living wage for so long. After all, we are in for the animals and not the money, right? Time to change that image and thought process. Let’s start the discussion on living wage and veterinary medicine, shall we?

You can listen to the episode on Apple Podcasts, Spotify, Google Podcasts, or wherever you get your podcasts.

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

Upcoming Events

Aug 14, 2021: The Secret Sauce to Optimizing Workflow with Senani Ratnayake, RVT

The way we are doing things isn’t working. At least, not working well. Some inefficiencies might feel normal to us because we've always done it that way and we don't even realize there might be a better way to move forward.
This 4-hour workshop (approved for 4 hours of RACE and CVPM credit) is here to help.
Dissect your hospital’s workflow with Senani Ratnayake, RVT so you can get out of the woods in 4 strategic steps. Then, talk through what it will take to get your team on board to lean into your strengths and address your weaknesses.
This workshop will sell out! Register now and save your spot for $199 (free for Uncharted members)!

August 18, 2021: 12 Steps to Critical Conversations with Dr. Andy Roark

“Can we talk?”
These are words no one wants to hear or say. But, do they have to be?
Effective communication is a vital tool for any veterinary professional, and just like with every other tool, preparation and practice improve outcomes.
The Uncharted Critical Conversations Workshop, led by Dr. Andy Roark will help you to RELAX and know that you are ready to have the conversations you’ve been dreading. You will feel polished with a clear plan to make you successful, regardless of the conversation you are about to have.
Leave behind the days of wishing away hard conversations and get ready to feel prepared.

October 21-23, Uncharted Veterinary Culture Conference

All upcoming events: unchartedvet.com/upcoming-events/

A UVC MEMBERSHIP IS YOUR KEY TO FINALLY GETTING THINGS DONE AND GROWING YOUR VETERINARY PRACTICE.

Learn More About Membership.

Join the conversation about wages in veterinary medicine!

What are some ideas you have on helping your team make a living wage? Jump in the conversation on our social media!