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Revolutionary veterinary marketing & business conference for those forging their own paths and telling their own stories.

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Aug 04 2021

R-E-S-P-E-C-T…Part Time Need It Too!

Uncharted Veterinary Podcast Episode 136 Respect...Part Time Need it Too!

What's This Episode About?

This week on the podcast, Dr. Roark and Stephanie tackle a topic from the mailbag. A part-time associate veterinarian has reached out to us and asked how they can go about gaining respect from the team when they aren’t there all the time. This particular associate is struggling with someone on the team who is a bit of a Queen Bee, however, Andy and Stephanie want to weigh in on the bigger picture questions about how do we build relationships, connection and trust with the veterinary team. But if you need some Queen Bee advice too, listen to episode number 107! Those are foundational blocks to building the respect that Part-Timer so desperately wants and needs.  Let’s get into this…

Uncharted Veterinary Podcast · UVP 135 R-E-S-P-E-C-T… Part Time Need It Too!

You can listen to the episode on Apple Podcasts, Spotify, Google Podcasts, or wherever you get your podcasts.

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

Learn More About the Uncharted Podcast

Upcoming Events

August 14: Secret Sauce to Optimizing Workflow with Senani Ratnayake, RVT

Uncharted Founding Member, Licensed Veterinary Technician and Practice Management consultant Senani Ratnayake is going to be offering up a phenomenal workshop for the public on Aug 14, 2021. Senani tackles a problem that is always present to a degree in our practices – workflow challenges. Some inefficiencies might feel normal to us because we've always done it that way and we don't even realize there might be a better way to move forward. This 4-hour workshop (approved for 4hrs RACE and CVPM credit) is here to help. Come dissect your hospital’s workflow with Senani Ratnayake, RVT so you can get out of the woods in 4 strategic steps. Then, talk through what it will take to get your team on board to lean into your strengths and address your weaknesses.

October 21-23: Uncharted Culture Conference – Registration is OPEN for our October Uncharted Veterinary Culture Conference! Come join us and work intentionally on your practice instead of in it.

All upcoming events: unchartedvet.com/upcoming-events/

A UVC MEMBERSHIP IS YOUR KEY TO FINALLY GETTING THINGS DONE AND GROWING YOUR VETERINARY PRACTICE.

Learn More About Membership.

JOIN THE CONVERSATION ABOUT RESPECT ON VETERINARY TEAMS!

Are you a part time DVM? Have some tips on how build trust with the veterinary team? Jump in the conversation on our social media!

Written by TylerG · Categorized: Blog, Podcast

Aug 03 2021

Canva In Your Veterinary Hospital Is A Must-Have

We all have our favorite tools in vet med. Things we just couldn't imagine working without. The tool that every person working on social media in veterinary hospitals needs is without a doubt, Canva. If you've been working on social media at all for your veterinary practice, you've probably heard of this awesome, free resource. Here are a few reasons why we think someone on your team should know Canva… even just a little bit.

What Is Canva?

Photo of a computer screen. Import a logo on Canva for your veterinary hospital.

Canva is a graphic design website with a library of content and editing tools that are simple and effective. The best part? It's FREE! There are paid options as well, but there is plenty you can do without spending a dime. Some of our favorite Canva features are the template library (hello, inspiration!), the logo folder, and the background remover.

It might sound like extra work, but you can add credibility and a professional look to your digital presence with simple additions and changes in Canva. Using Canva in your veterinary hospital and adding 2-3 minutes to your process can make all the difference!

Canva Trick #1: Watermark Your Practice Photos

We all know that we should be asking permission to take photos of patients in the veterinary hospital. People love to see their pets online and share with all of their friends – but how would they feel if they saw Max's picture show up on a random website 3 months later?

Watermarking your photos can give your clients that extra confidence in saying yes. If your name is on your images, then they are less likely to get stolen and used for someone else's products or pages! Canva makes this easy. All you have to do is upload your logo (a PNG file most likely has the transparent background you'll need), drop it into the bottom right or left corner of your image, and you're done!

Make the logo slightly transparent for an even more polished look.

PRO TIP: Have a JPEG image only for your logo, which means it comes with a white background? Learn how to get a transparent background here.

Canva Trick #2: Make Announcement Posts In 2 Minutes

How many times has something come up at your hospital that the manager says, “Hey, can we let our clients know about this on Facebook?” Schedule changes, technology issues, curbside updates… all of these important announcements will need to catch some attention. Canva can help those announcements POP on the page – and fast! Here's how:

  1. Create a design. We recommend choosing an Instagram Post size for versatility
  2. Search templates for “Announcements”
  3. Choose one out of the HUNDREDS of options
  4. Customize it as much as you want/have time for with your announcement information
  5. Save the design and then share it on your pages!

Give important announcements some extra attention with Canva so they aren't so easily scrolled by. Your manager and voicemail machine will thank you for it!

Canva Trick #3: Remove Unsightly Backgrounds

How many times have you gotten a GREAT photo of a pet, but there was something unfortunate in the background? This calls for the background remover on Canva!

With the click of one button, you can remove the background on an image. It isn't perfect every time, but it's a huge leap from needing Adobe Photoshop to salvage good photos! Here's an example:

photo of a black and white cat sitting on a bed
photo of a black and white cat, edited on a gradient background with Uncharted Veterinary Community logo

Where Can You Start Learning How to Use Canva?

Canva has one more fantastic resource we have to mention, and that's the design school! There are videos and blogs dedicated to teaching beginners how to use Canva and make designs that wow! We recommend starting with this video.

Canva is a fun, free tool that we wouldn't want to live without. These are all reasons we think someone in your practice should know how to use it. How else have you used Canva in your veterinary hospital? Share with us on Facebook, or tag us @unchartedvet on Instagram to be featured in our Story!


Grow Your Marketing Skills with an Uncharted Membership!

Grow your marketing strategy and more with an Uncharted Membership! Access all that the Uncharted Veterinary Community has to offer, including workshops with The Social DVM, Harry Potter Vet, and Dr. Andy Roark and a vibrant, active community of veterinary professionals just like you!

Written by TylerG · Categorized: Blog

Jul 28 2021

Team Building is Fun… Do You Mean I Have to Pay Them Too?

Uncharted Veterinary Podcast Episode 135: Team building is fun

What's This Episode About?

This week on the podcast, Dr. Roark and Stephanie tackle a topic from the mailbag. A fellow practice manager reached out to Stephanie asking about an upcoming team building retreat they are planning. The team will get together offsite and are closing the clinic down to work on team building and have a little fun. But some of the team has stated they don’t want to come if they aren’t going to get paid. Dr. Roark and Stephanie weigh in on how to get yourself in the right headspace to tackle this one as well as some advice on protecting yourself (keep it legal!), honoring your veterinary team’s time inside and outside of the clinical schedule, and still getting to have some fun. Let’s get into this…

Uncharted Veterinary Podcast · UVP 135 Team Building Is Fun… Do You Mean I Have to Pay Them Too?

You can listen to the episode on Apple Podcasts, Spotify, Google Podcasts, or wherever you get your podcasts.

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

Upcoming Events

August 14: Secret Sauce to Optimizing Workflow

Uncharted Founding Member, Licensed Veterinary Technician, and Practice Management consultant Senani Ratnayake is going to be offering up a phenomenal workshop for the public on Aug 14, 2021! Senani tackles a problem that is always present to a degree in our practices – workflow challenges. Some inefficiencies might feel normal to us because we've always done it that way and we don't even realize there might be a better way to move forward. This 4-hour workshop (approved for 4hrs RACE and CVPM credit) is here to help. Come dissect your hospital’s workflow with Senani Ratnayake, RVT so you can get out of the woods in 4 strategic steps. Then, talk through what it will take to get your team on board to lean into your strengths and address your weaknesses.

October 21-23: Uncharted Culture Conference

Registration is OPEN for our October Uncharted Veterinary Culture Conference! Come join us and work intentionally on your practice instead of in it.

All upcoming events: unchartedvet.com/upcoming-events/

A UVC MEMBERSHIP IS YOUR KEY TO FINALLY GETTING THINGS DONE AND GROWING YOUR VETERINARY PRACTICE.

Learn More About Membership.

JOIN THE CONVERSATION ABOUT TEAM BUILDING IN VETERINARY MEDICINE!

What are some ideas you have on helping your team make a living wage? Jump in the conversation on our social media!

Written by TylerG · Categorized: Podcast

Jul 27 2021

Little Luxuries Mean More Than You Think

The Uncharted Veterinary Community is always filled with great conversations. They're talking about everything from management to their favorite dad jokes. I can jump into the community to get a tough question answered as easily as I can jump in for a dose of positivity. This post by Community Member Summer H. had everyone talking about their favorite little luxuries:

Photo of a grapefruit and grapefruit spoon, an example of little luxuries


“What items have increased your life satisfaction disproportionate to their obvious value? Or eased your life more than expected? I grew up on a reservation, and when my parents left the reservation, they took a lot of the same attitudes with them. They have a disdain for anything ‘fancy’ or ‘unnecessary.’ And I have embraced that in my life, 95% of what I own was pre-owned. Typically, I am very content with that, but it means there are times I’ve missed something that could make my life so much easier. Grapefruit spoons for digging out juicy bites. Straw bale gardening in the clay-soil southeast. Squeegees for shower walls, pizza stones. All are luxuries that cost a bit but made my life much easier. So what are your little luxuries that improve life or free up time?” – Summer H.


There are so many little luxuries that came up in the discussion. Here are a few:

  • Ad-free music apps
  • Plant ID app
  • Good chai tea or coffee
  • Digital tablets like the Remarkable
  • The Ember Mug
  • A nice water bottle
  • Recyclable litter box service
  • My personal favorite, a garlic press

Do you grant yourself little luxuries? I tend to feel guilty or that it's not a valuable use of my resources. Then, I think about how many more meals I've cooked at home because of the garlic press. In the long run, I'm saving money on eating out. My mom sums this idea up the best. Every time I call her and ask, “Should I buy this?” the answer is similar. “How many times do you spend your money on this in a year? Does it make you happy?”

Now, little luxuries don't include the 75-inch TV I can't wait to buy, but for something like a garlic press, $12 over 365 days plus whatever I'm not spending in the drive-thru seems like more of a wise investment than a luxury.

Can you think of a little luxury that you've given yourself or your team in the veterinary clinic lately? The $20 pooper scooper that keeps your kennel attendant's back out of pain could be more than a little luxury. It could be a reminder that to the place they dedicate 12 hours a day to, they're worth a thought beyond a paycheck. There's greater value and deeper meaning in these little luxuries than meets the eye. If you see that, that's something to be proud of!

-Tyler Grogan, CVT

Join the Uncharted Veterinary Community

Photo of dog on beach, description of the Uncharted Veterinary Community

A UVC MEMBERSHIP IS YOUR KEY TO FINALLY GETTING THINGS DONE AND GROWING YOUR VETERINARY PRACTICE.

Written by TylerG · Categorized: Blog

Jul 21 2021

SHOW ME THE MONEY!!!

Uncharted Veterinary Podcast Episode 134: Show me the money! Turtle sitting on money

What's This Episode About?

This week on the podcast, Dr. Andy Roark and Stephanie Goss are going to get up close and personal… about money. There has been a tidal wave of conversation online in recent weeks about veterinary medicine having turned away from the idea of a living wage for so long. After all, we are in for the animals and not the money, right? Time to change that image and thought process. Let’s start the discussion on living wage and veterinary medicine, shall we?

Uncharted Veterinary Podcast · UVP 134: SHOW ME THE MONEY!!!!

You can listen to the episode on Apple Podcasts, Spotify, Google Podcasts, or wherever you get your podcasts.

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

Upcoming Events

Aug 14, 2021: The Secret Sauce to Optimizing Workflow with Senani Ratnayake, RVT

The way we are doing things isn’t working. At least, not working well. Some inefficiencies might feel normal to us because we've always done it that way and we don't even realize there might be a better way to move forward.
This 4-hour workshop (approved for 4 hours of RACE and CVPM credit) is here to help.
Dissect your hospital’s workflow with Senani Ratnayake, RVT so you can get out of the woods in 4 strategic steps. Then, talk through what it will take to get your team on board to lean into your strengths and address your weaknesses.
This workshop will sell out! Register now and save your spot for $199 (free for Uncharted members)!

August 18, 2021: 12 Steps to Critical Conversations with Dr. Andy Roark

“Can we talk?”
These are words no one wants to hear or say. But, do they have to be?
Effective communication is a vital tool for any veterinary professional, and just like with every other tool, preparation and practice improve outcomes.
The Uncharted Critical Conversations Workshop, led by Dr. Andy Roark will help you to RELAX and know that you are ready to have the conversations you’ve been dreading. You will feel polished with a clear plan to make you successful, regardless of the conversation you are about to have.
Leave behind the days of wishing away hard conversations and get ready to feel prepared.

October 21-23, Uncharted Veterinary Culture Conference

All upcoming events: unchartedvet.com/upcoming-events/

A UVC MEMBERSHIP IS YOUR KEY TO FINALLY GETTING THINGS DONE AND GROWING YOUR VETERINARY PRACTICE.

Learn More About Membership.

Join the conversation about wages in veterinary medicine!

What are some ideas you have on helping your team make a living wage? Jump in the conversation on our social media!

Written by TylerG · Categorized: Podcast

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