Uncharted Veterinary Conference

Revolutionary veterinary marketing & business conference for those forging their own paths and telling their own stories.

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The Vet Who Won’t Go Home

Uncharted Veterinary Podcast Episode 144 Image - The vet who won't go home

What's This Episode About?

This week on the podcast, Dr. Roark and Stephanie tackle a topic they were discussing with a colleague recently. This colleague is in a position where they are managing an awesome veterinarian – they are providing solid, high-quality care, the clients and team adore them and everything is pretty great. Except that this veterinarian won't STOP working!

They are working 3-4 hours after their shift has ended each day. They are not only making themselves available to their team, but they are also actively communicating about cases and patients on their days off. They cannot seem to unplug from their patients/clients and leave work at work. Our colleague was expressing their serious concern for Dr. Works-A-Lot. They are worried about their mental and physical health and wellbeing. They are worried about and care for this vet. They do not want to see them burn out! They spoke to Dr. Works-A-Lot and it got very emotional. Dr. Works-A-Lot was very upset initially because they felt like they were doing the right thing for their patients and clients by making sure charts were detailed and complete, callbacks were all made, they answered all the questions that needed to be answered, etc.

Dr. Works-A-Lot was seeing things through the lens of feeling criticism vs empathetic feedback about how work was impacting them and also how their decisions were impacting the team. Let’s get into this…

You can listen to the episode on Apple Podcasts, Spotify, Google Podcasts, or wherever you get your podcasts.

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

Uncharted Veterinary Podcast Episode 5 – My Boss Eye Rolls at Life Balance SO HARD

Upcoming Events

October 9: Empowering Your Team to Get Positive and Stay That Way with Dr. Tracy Sands

3-5 pm Eastern time

Join founding UVC member, Dr. Tracy Sands for her powerful workshop called Empowering Your Team to Get Positive and Stay That Way! During this workshop, Dr. Sands will teach you some tools to help get your team to start thinking/acting on the bright side. In this workshop you will learn how to:

➡️ Use everyday tools and games that guide team members to focus on positive moments (without pretending everything is sunshine and rainbows). 

➡️ Bounce back from negative situations in a constructive way.

➡️ Get your team to actively practice these skills. 

➡️ Empower them to stay in that mindset!

Registration is $99 to non-members and free to Uncharted Community members. SIGN UP HERE

October 21-23: Uncharted Culture Conference, Virtual

Culture is the heart of what makes your practice unique. It’s the blend of personalities, passions and processes that give your team a sense of belonging. It creates a clear understanding of what people can expect from their jobs and what’s expected of them. Culture can build up a practice into the place everyone in town wants to work, or more quickly break it down into the place no one wants to apply.

Every veterinary clinic has a culture — are you being intentional in choosing what yours will be?

All Upcoming Events

A UVC MEMBERSHIP IS YOUR KEY TO FINALLY GETTING THINGS DONE AND GROWING YOUR VETERINARY PRACTICE!

Do you know a veterinarian who struggles to stop working and leave the clinic behind? Share this episode!

There is ALWAYS An Excuse (How To Teach Accountability)

Uncharted Veterinary Podcast Episode 143 Title Image - There is ALWAYS an excuse (how to teach accountability)

What's This Episode About?

This week on the podcast, Dr. Roark and Stephanie tackle another topic from the mailbag – can you teach accountability? We received an email from a practice owner who is frustrated with a member of their team who always seems to have an excuse for their mistakes or breaking protocols. They asked Andy and Stephanie: “How do I help them self-reflect a little better and to take ownership of things rather than blame it on something or someone else?” Get ready for some serious discussion on how clear is kind. We will also cover the basics of how people are motivated when it comes to accountability. Ultimately, Andy and Stephanie agree that you can’t fix anyone, they have to fix themselves. We talk about the key to understanding what might motivate them to fix themselves and how to leverage that to create an environment that supports accountability. Let’s get into this…

You can listen to the episode on Apple Podcasts, Spotify, Google Podcasts, or wherever you get your podcasts.

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

Upcoming Events

October 9: Empowering Your Team to Get Positive and Stay That Way with Dr. Tracy Sands

Join founding UVC member, Dr. Tracy Sands for her powerful workshop called Empowering Your Team to Get Positive and Stay That Way! In this workshop you will learn how to:

➡️ Use everyday tools and games that guide team members to focus on positive moments (without pretending everything is sunshine and rainbows). 

➡️ Bounce back from negative situations in a constructive way.

➡️ Get your team to actively practice these skills. 

➡️ Empower them to stay in that mindset!

Registration is $99 to non-members and free to Uncharted Community members.

October 21-23: Uncharted Culture Conference, Virtual

Culture is the heart of what makes your practice unique. It’s the blend of personalities, passions and processes that give your team a sense of belonging. It creates a clear understanding of what people can expect from their jobs and what’s expected of them. Culture can build up a practice into the place everyone in town wants to work, or more quickly break it down into the place no one wants to apply.

Every veterinary clinic has a culture — are you being intentional in choosing what yours will be?

All Upcoming Events

A UVC MEMBERSHIP IS YOUR KEY TO FINALLY GETTING THINGS DONE AND GROWING YOUR VETERINARY PRACTICE!

Leveraging Relief Vets

Uncharted Veterinary Podcast Episode 142

What's This Episode About?

This week on the podcast, Dr. Roark and Stephanie tackle another topic from the mailbag. A relief veterinarian wonders how they can better support the practices they work in. How can they prepare ahead of time and ask the right questions about the practices they are working with? What should they ask to get the needed information from the practice to make sure that it is a good fit for their style? They want “practices to be relieved when I come, not feel relief when I leave”.

Andy has a lot of ideas and opinions to share from his days working as a relief veterinarian and Stephanie has some good ideas for questions the clinic should be asking, questions the relief vet should be asking, and ideas for a plan pre/post relief vet experience. Let’s get into this…

You can listen to the episode on Apple Podcasts, Spotify, Google Podcasts, or wherever you get your podcasts.

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

Upcoming Events

September 22: Team Power – Adding Value to Your Visits with Dr. Mary Ann Vande Linde

Join friend of Uncharted, Dr. Mary Ann Vande Linde for an awesome workshop called Team Power: Adding Value to Your Visits. During this workshop, Dr. Vande Linde will explore the idea that Veterinary Medicine is very much a team sport.  So how do we get our growing teams and clients on the same page for quality of care in our age of constant change and information overload?

This workshop starts with a case study of a clinic in crisis. Learn how to build your team foundation on core values linked to key behaviors and traits. Apply steps to engage the team and the client for care and communication utilizing value-infused leadership. Learn to apply creative problem solving and metrics to evaluate culture and utilize team-coaching methods to grow engagement.  Then we will explore steps to develop team trust and deliver consistent quality services for our clients and their pet family member every patient, every visit, every time.

October 21-23: Uncharted Culture Conference, Virtual *Buy 2, Get 1 FREE ends TODAY*

Culture is the heart of what makes your practice unique. It’s the blend of personalities, passions and processes that give your team a sense of belonging. It creates a clear understanding of what people can expect from their jobs and what’s expected of them. Culture can build up a practice into the place everyone in town wants to work, or more quickly break it down into the place no one wants to apply.

Every veterinary clinic has a culture — are you being intentional in choosing what yours will be?

All Upcoming Events

A UVC MEMBERSHIP IS YOUR KEY TO FINALLY GETTING THINGS DONE AND GROWING YOUR VETERINARY PRACTICE!

Uncharted Exclusive: Are You in a Toxic Headspace?

Leading up to the Uncharted Culture Conference, the Uncharted Community is actively talking about clinic culture topics like managing tired teams and tired leaders. One of our Community Members reminded us about this fantastic video in the Uncharted Knowledge Library about how to recognize if you're in a toxic headspace where Dr. Andy Roark gave us some quick and practical tips. Watch this exclusive video release!


Why is understanding your headspace important?

  1. Emotions are contagious.
  2. Consistency is key.
  3. Little snaps are a bigger deal for team morale than you think they are

What are some signs that you are in a toxic headspace?

The first thing Andy dives into is recognizing if you are in a toxic headspace. He breaks it down into three telltale signs:

  1. If everyone's being a jerk, you're probably the jerk.
  2. When you feel like you're the only one that knows what is going on, then you did not communicate effectively.
  3. You are having imaginary arguments with other people.

How can you get out of a toxic headspace?

First thing's first, acknowledge that you are in a toxic headspace and don't put yourself in a position to fail. Like a dog that we know will bite, avoid situations that will get you into trouble with your team and others when you're noticing these signs.

Next, take time to rest. Exhaustion will make everything seem ten times worse.

Third, make a quick gratitude list. Think of three things that you like about the person you're struggling to communicate with. Taking that extra moment to look at the situation in a new way can make all the difference.

Lastly, Andy talks about his own stress management tool which is exercise. It doesn't matter if your stress management tool is coloring, getting outdoors or hitting the pavement for 5 miles. Do the thing that brings you joy!

If you enjoyed this video and these tips, join us at the first-EVER Uncharted Culture Conference! It's coming up soon and our early bird Buy 2, Get 1 Free deal ends this week!

Photo of dog on beach, description of the Uncharted Veterinary Community

Related to the Boss

What's This Episode About?

This week on the podcast, Dr. Roark and Stephanie tackle a topic that we recently had the chance to talk through with someone at a workshop we hosted. An associate vet is in the process of buying into their practice. They are super thrilled. But they feel like there might be an elephant in the room. The elephant is going to be named “Sam” and we find out that Sam is a family member to the office manager at the veterinary practice. Sam isn’t doing their job well – lots of mistakes and lack of ownership. They also don’t seem happy in their role. Our associate vet is wondering “Will I lose my office manager too if I have to fire Sam? What do I possibly do when I have a team member who is not doing a great job but is related to one of the bosses?!” Andy and Stephanie will dive into the headspace and then outline some action steps for how you might be able to handle this situation in your practice. Let’s get into this…

Unwind while you listen with this NEW Uncharted Coloring Sheet

You can listen to the episode on Apple Podcasts, Spotify, Google Podcasts, or wherever you get your podcasts.

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

Upcoming Events

September 22: Team Power – Adding Value to Your Visits with Dr. Mary Ann Vande Linde

Join friend of Uncharted, Dr. Mary Ann Vande Linde for an awesome workshop called Team Power: Adding Value to Your Visits. During this workshop, Dr. Vande Linde will explore the idea that Veterinary Medicine is very much a team sport.  So how do we get our growing teams and clients on the same page for quality of care in our age of constant change and information overload? This workshop starts with a case study of a clinic in crisis. Learn how to build your team foundation on core values linked to key behaviors and traits. Apply steps to engage the team and the client for care and communication utilizing value-infused leadership. Learn to apply creative problem solving and metrics to evaluate culture and utilize team-coaching methods to grow engagement.  Then we will explore steps to develop team trust and deliver consistent quality services for our clients and their pet family member every patient, every visit, every time. Registration is $99 to non-members and free to Uncharted Community members!

October 21-23: Uncharted Culture Conference, Virtual

Culture is the heart of what makes your practice unique. It’s the blend of personalities, passions and processes that give your team a sense of belonging. It creates a clear understanding of what people can expect from their jobs and what’s expected of them. Culture can build up a practice into the place everyone in town wants to work, or more quickly break it down into the place no one wants to apply.

Every veterinary clinic has a culture — are you being intentional in choosing what yours will be?

All Upcoming Events

A UVC MEMBERSHIP IS YOUR KEY TO FINALLY GETTING THINGS DONE AND GROWING YOUR VETERINARY PRACTICE!