This week on Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie “I ain’t as good as I once was” Goss are taking a question from the mailbag, “What do you do when the team forgets their jobs? What do you when the team starts making mistakes for no reason?”. Sometimes it feels like nobody knows what they’re supposed to do even though 3 weeks ago they all did. It can feel like an overwhelming, nebulous task to correct your entire team. There are so many things to fix, where would you even start?
Some Things To Keep In Mind.
–This happens to everyone.
-Getting this problem into concrete terms can make it more manageable.-This is a symptom of something else happening in the practice.
-Have you had recent growth? This can play a factor, even adding one person when the team is small can throw off equilibrium.
-People are overwhelmed, everything is changing, this behavior may be a side effect.
-Duality issue, yin versus yang. Everything starts as chaos and people tend to move towards order and systems.
-If change is happening but our system stays stagnant that can create confusion and chaos.
-People don’t forget their job, the job stops working.
-When things stop working there are 2 types of people: Those that cling to the rules. Those that freestyle
-It was working before and now it’s not, they don’t need a lesson in accountability.
-Usually this is something systematic happening, you have to reorganize your systems to accommodate change.
-We’re working in survival mode, it’s important to take the time to reflect.
-There’s working in the business, and there’s working on the business.
-Give grace, not accountability. Punishing the whole team can ruin morale and drive people away.
UVP 098: Rapid Change Management https://soundcloud.com/unchartedpodcast/uncharted-managing-through-stress
UVP 041: Help! I'm totally overwhelmed! https://soundcloud.com/unchartedpodcast/uvp-041
UVP 105: The Team Doesn’t Understand Change is Slow https://soundcloud.com/unchartedpodcast/uvp-105