Podcast

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Goddess Stephanie ‘Why Can’t We Be Friends’ Goss go to the mailbag!

It's time to hire and we should be excited to add to our talented team. In all honesty, we are dragging our feet, our team culture seems strong until we bring in a new hire. The bulk of our team has been working together for 5 or more years. We have our hiccups as any team does, but feel that overall we have a good culture, lots of laughter, and camaraderie. We have discussed why we need to hire, but it feels as though the team is reluctant every time we do.  When we do have a successful hire, they tend to be more introverted, the outspoken individuals seem to get less support from the team.  Is it possible that the team feels challenged or maybe even insecure by confident new team members?  We want to convey that adding new hires is a positive thing.  How do we get everyone to want our new hires to succeed? How can we help the new hires feel less like outsiders?  

HEADSPACE: Some Things To Keep In Mind.
– “I have seen this for two different reasons” -Andy. 

-High Functioning teams tend to self-regulate. If you bring in someone that the team feels is not up to par, they will reject that person. 

-Differences in fit between introverts and extroverts

-For introverts it can take time to build trust and safety. 

-If the team is a close friend group “clique”, and the new person doesn’t feel they have access to this friend group it can be awkward and the new person leaves.

-Does the team see a need for a new person? Talk to them and have them come to the conclusion that there is a need for someone new. 

-“Necessity is the mother of invention, lack of necessity is the key ingredient to complacency.” -Andy 

-Go to your team and ask them what bothers them about bringing in someone new. If you are trying to solve this problem without talking to them you are chasing rabbits.

-Assume that your team has good intent.

-Have the conversation before you start the hiring process.

This is a situation where communication is essential and as Brené would say “Clear is kind”. Andy and Stephanie unpack this and share some of their experiences being on both sides of this equation.

LINKS
Personal Branding w/Dr. Andy Roark: https://unchartedvet.com/personal-branding/
April Uncharted Veterinary Conference: https://unchartedvet.com/uvvc2021
All Links: https://linktr.ee/UnchartedVet

RELATED EPISODES
UVP 47: Onboarding New Leaders https://soundcloud.com/unchartedpodcast/uvp-47
UVP 067: I'm New and People Are Mad I Don't Know How To Do Everything https://soundcloud.com/unchartedpodcast/uvp-067
UVP 098: Rapid Change Management https://soundcloud.com/unchartedpodcast/uncharted-managing-through-stress
UVP 112: There’s a Clique in My Practice… And I’m In It! https://soundcloud.com/unchartedpodcast/uvp112
UVP 106: M.I. Bonkers: Is the New Hire Out of Touch… Or Am I?https://soundcloud.com/unchartedpodcast/uvp-106
UVP 039: The First 90 Days – Do you let the so-so employee stay or go-go? https://soundcloud.com/unchartedpodcast/uvp-039

WORKSHOP ALERT: Make Practice Faster, Easier, and Less Stressful! Learn more: unchartedvet.com/work-smarter-not…active-workshop/

This week on the Uncharted Vet Podcast: Dr. Andy Roark and Stephanie Goss go to the mail bag to help a new head technician who just got promoted. Let's get into this episode!!

We are supported by VitusVet!
VitusVet is on a mission to help front desk heroes with easy to use technology that reduces phone calls by 70% while boosting revenue. You’ll have more time to do what you love best – help clients and heal pets. The platform includes unlimited 2-way text and picture messaging, digital service and refill reminders, appointment scheduling, a branded practice app, monthly payment plans for clients and checkout tablets that work anywhere. It’s all included and integrates with most PIMS. Uncharted Listeners get 2 months free. Learn more at vitusvet.com/uncharted.