Uncharted Veterinary Conference

Revolutionary veterinary marketing & business conference for those forging their own paths and telling their own stories.

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Hall of Fame: Where Do You Find New Hires?

Uncharted Veterinary Podcast Episode 148 Title Graphic: Hall of Fame - where do you find new hires?

What's This Episode About?

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Goddess Stephanie Goss go to the mailbag:

“We are short-staffed and getting shorter by the minute. Where do you find good people to hire in vet med? We need to hire at least 1 person in every role. Our morale is at an all-time low and people are burnt out. We need to save the ship before it goes down.”

AND

“Alrighty!! I’m in a pickle! I canNOT seem to get Veterinary Technician applicants. I have posted on Indeed, Facebook, and LinkedIn. We are so short-staffed and it’s starting to take its toll on everyone. How do I find a Vet Tech worth hiring?!”

Let’s get into this episode!

Upcoming Events

November 7: Communication Foundations with Stephanie Goss

You can find common ground with anyone, anywhere, at any time whether the communication is personal or professional, it just takes a strong foundation. We are going to nerd out and learn how to recognize the stories we make up in our heads and hear through the communication noise. We will also talk about how to take some of the stress and anxiety out of hard conversations with 8 key elements that you can take back to your practice to build a team filled with strong, effective communicators.

November 7 from 4 – 6 PM ET | 1 – 3 PM PT

All upcoming events

A UVC MEMBERSHIP IS YOUR KEY TO FINALLY GETTING THINGS DONE AND GROWING YOUR VETERINARY PRACTICE.

The Team Is Acting Badly

Uncharted Veterinary Podcast Episode 147

What's This Episode About?

This week on the podcast, Dr. Roark and Stephanie tackle a topic they were discussing with a colleague recently. This colleague is in a position where they bought a practice a few years ago that came with a handful of toxic team members. Those people have self ejected or been weeded out and the team has been working in synergy for some time. However, in the last few months, the griping and the passive-aggressive comments have snuck in. People are eye-rolling at each other and biting each other's heads off over little things. This practice owner is feeling defeated and is also determined to get their positive culture back and hold the team accountable. Since everyone is involved, they are planning a team meeting to discuss. The practice owner wanted to know a few things about how best to set it up – they asked some great specific questions:

  1. Do I bring up specific examples of things people have done/have been doing?
  2. How hard do I come down on them for future incidents?
  3. How do I get them to correct their behavior and be accountable for their actions, without driving them out?

 Let’s get into this…

You can listen to the episode on Apple Podcasts, Spotify, Google Podcasts, or wherever you get your podcasts.

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

Upcoming Events

October 21-23: Uncharted Culture Conference, Virtual *Registration Closes 10/20/21

LAST CHANCE!!! Registration is closing TODAY (Oct 20, 2021) for the October Uncharted Veterinary Culture Conference. This is your absolute last chance to come join us and work intentionally on your practice instead of in it.

November 7: Communication Foundations with Stephanie Goss

You can find common ground with anyone, anywhere, at any time whether the communication is personal or professional, it just takes a strong foundation. We are going to nerd out and learn how to recognize the stories we make up in our heads and hear through the communication noise. We will also talk about how to take some of the stress and anxiety out of hard conversations with 8 key elements that you can take back to your practice to build a team filled with strong, effective communicators.

November 7 from 4 – 6 PM ET | 1 – 3 PM PT

All upcoming events: unchartedvet.com/upcoming-events/

A UVC MEMBERSHIP IS YOUR KEY TO FINALLY GETTING THINGS DONE AND GROWING YOUR VETERINARY PRACTICE.

Moving On Up (From Small GP to Big Hybrid Practice)

Uncharted Veterinary Podcast Episode 146 - Moving on up from small gp to big hybrid practice

What's This Episode About?

This week on the podcast, Dr. Roark and Stephanie discuss a question that a colleague recently asked to get advice from their fellow leaders. Moving Up Manager asked for advice in making the transition from managing a small mom-and-pop GP practice that has long-term clientele and lower prices to managing a brand new high-end, boutique ER/Specialty practice. They were looking for advice on how to handle the different types of client service issues that may be unique to each type of practice as well as general advice for making that kind of transition. When Andy and Stephanie started discussing the question, they quickly agreed that there are probably a lot more similarities than differences. Let’s get into this…

You can listen to the episode on Apple Podcasts, Spotify, Google Podcasts, or wherever you get your podcasts.

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

Upcoming Events

October 21-23: Uncharted Culture Conference, Virtual

Culture is the heart of what makes your practice unique. It’s the blend of personalities, passions and processes that give your team a sense of belonging. It creates a clear understanding of what people can expect from their jobs and what’s expected of them. Culture can build up a practice into the place everyone in town wants to work, or more quickly break it down into the place no one wants to apply.

Every veterinary clinic has a culture — are you being intentional in choosing what yours will be?

All Upcoming Events

A UVC MEMBERSHIP IS YOUR KEY TO FINALLY GETTING THINGS DONE AND GROWING YOUR VETERINARY PRACTICE!

Letting Go of the “I Am Giving My Notice” Guilt

Uncharted Veterinary Podcast Episode 145 - Letting go of the "I am giving my notice" guilt

What's This Episode About?

This week on the podcast, Dr. Roark and Stephanie tackle a topic from the mailbag. Dr. Fed Up writes in and asks for help with letting go of their guilt over giving their notice at their new practice. Dr. Fed Up was hired as a new grad and promised support and mentorship. Fast forward to the present where they are often working alone with no other veterinarian present in the building and tackling a full surgical caseload that they don’t feel confident tackling. Dr. Fed Up wants to quit and move on to something that would be a better fit for them but is struggling with 3 questions – How do I tell them why I am leaving, how much notice do I give, and do I feel guilty that the leaders of this practice may have to close a location (temporarily or permanently) due to lack of veterinarians?

Listen To This Week's Uncharted Podcast

You can listen to the episode on Apple Podcasts, Spotify, Google Podcasts, or wherever you get your podcasts.

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

Upcoming Events

October 9: Empowering Your Team to Get Positive and Stay That Way with Dr. Tracy Sands

3-5 pm Eastern time

Join founding UVC member, Dr. Tracy Sands for her powerful workshop called Empowering Your Team to Get Positive and Stay That Way! During this workshop, Dr. Sands will teach you some tools to help get your team to start thinking/acting on the bright side. In this workshop you will learn how to:

➡️ Use everyday tools and games that guide team members to focus on positive moments (without pretending everything is sunshine and rainbows). 

➡️ Bounce back from negative situations in a constructive way.

➡️ Get your team to actively practice these skills. 

➡️ Empower them to stay in that mindset!

Registration is $99 to non-members and free to Uncharted Community members. SIGN UP HERE

October 21-23: Uncharted Culture Conference, Virtual

Culture is the heart of what makes your practice unique. It’s the blend of personalities, passions and processes that give your team a sense of belonging. It creates a clear understanding of what people can expect from their jobs and what’s expected of them. Culture can build up a practice into the place everyone in town wants to work, or more quickly break it down into the place no one wants to apply.

Every veterinary clinic has a culture — are you being intentional in choosing what yours will be?

All Upcoming Events

A UVC MEMBERSHIP IS YOUR KEY TO FINALLY GETTING THINGS DONE AND GROWING YOUR VETERINARY PRACTICE!

3 Keys to Networking in A Virtual Vet Med World

Photo of a cat next to a computer with the Uncharted Community logo

Networking in the world of veterinary medicine is such an important tool in any new veterinary professional's toolkit! Knowing people who you can call on for support and who can give you advice in challenging times can make a huge difference in your career. Even though most events look different now, we are more connected than ever before. Virtual conferences, interactive webinars and social media are bringing our veterinary community into a new age. How can we build relationships from such distances that last?

The Uncharted Veterinary Community has grown to over 500 members since the start of 2020… the start of a pandemic. Many of our most active new members haven't even gotten the chance to meet in person! Yet, connections are thriving and friendships have been built across oceans and computer screens. Here are a few things we've noticed about networking that works at our virtual events!

1. Use the Virtual Chat

It can feel awkward to jump into conversation over a computer screen. Making eye contact isn't the easiest, and wondering if someone wants to unmute can feel daunting. During a virtual conference or workshop, the chat can be a great way to connect! You can send private messages to someone you have a question for, or want to say hello to. You can exchange email addresses or add each other on social media to continue conversations after the event is over.

2. Don't Be Afraid of the Unmute Button!

Uncharted virtual conferences have built-in time for socializing and ice breakers, but if you're attending a workshop then you might need to take some initiative to get to know other attendees! Say hi to someone you recognize from another event, or even say hi to the speaker! It might kick off a conversation that leads to a lasting connection. If you are at an Uncharted workshop, our team would love to get to know you! If you spot one of us, say hi!

3. You Can Support Each Other and Celebrate Each Other

If you're attending a workshop then you're probably looking for answers to questions. The power of communities like Uncharted doesn't only grow when we support each other through challenges, but also through wins! Someone might come up with a great idea to solve your problem in your next virtual workshop. Make sure to thank them! If you see someone out there on social media doing something great, shout it out on your own page. Support and celebrate your peers and colleagues. That's a great way to make a connection that can grow beyond the virtual world.

Networking in veterinary medicine is still about building bonds beyond the screen. Connecting in the new world of virtual conferences and social media is easier than ever but can still feel intimidating. We hope you find the connections that bring you further in your veterinary career through Uncharted, online and beyond! Use our events to practice and grow these skills. We can't wait to see you there.

Upcoming Opportunites with the Uncharted Veterinary Community

There are plenty of opportunities to network with the Uncharted Community! We still have volunteer spots available for our Uncharted Culture Conference, October 21-23! You can find more information HERE.

We also have NEW virtual workshops on the way with amazing veterinary professionals like Dr. Tracy Sands (founding member of the Uncharted Community and founder of the #vetyoumatter movement) and Uncharted Podcast co-host Stephanie Goss!

Become a member of our positive, thriving online Uncharted Veterinary Community and gain access to next year's LIVE events. More information here.