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What's This Episode About?

On this week’s episode of the podcast, Dr. Andy Roark and Practice Manager Stephanie Goss are joined by Dr. Jennifer Quammen, the Chief Veterinary Officer from TeleVet (www.televet.com) and they are talking about a few of the things that we are actually excited to keep in our lives after curbside service transitions into its next phase in veterinary medicine.

Listen to the episode on Apple Podcasts, Spotify, Google Podcasts, or wherever you get your podcasts.

Discussion Points We Cover:

• Our veterinary teams showed more teamwork during curbside. We were short-handed often so we all learned different jobs we never had to do before.
• We are more prepared. Taking medical histories ahead of time leads to more thorough histories because the DVM can zoom in on the things that are really important, concerning to the owner and/or concerning to them.
• We've seen better behaving patients. They don’t pick up on parental anxieties so we found that pets are more calm, more often with curbside service!
• There are less “chefs” in the kitchen. When we had 3 people come in for an exam before, we had to sort through all the voices/concerns. Now we usually are dealing with 1 pet owner on the phone or we can teleconference with people who we need in the exam room but previously wouldn’t have been able to be there (teenager brings in patient but mom is at work).

Submit your questions to the mailbag: unchartedvet.com/mailbag

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This episode is sponsored by Televet! TeleVet is a veterinary technology company focused on enhancing the lives of veterinary professionals through simple and smart technology solutions. Dr. Jenn Quammen currently serves as a committee member on the AVMA Veterinary Economics Strategy Committee, she is an alumna of the AVMA Future Leaders Program, and is past member and Chair of the AVMA Council on Veterinary Service. She is a member and Secretary of the Society for Veterinary Medical Ethics.

Get a 30-day free trial of Televet Flow & an Ipad for your clinic!

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Upcoming Events

AUGUST 14 – THE SECRET SAUCE TO OPTIMIZING WORKFLOW

Dissect your hospital’s workflow with Senani Ratnayake, RVT so you can get out of the woods in 4 strategic steps. Then, talk through what it will take to get your team on board to lean into your strengths and address your weaknesses.

This workshop will sell out! Register now and save your spot for $199 (free for Uncharted members)!

All upcoming events: unchartedvet.com/upcoming-events/

A UVC MEMBERSHIP IS YOUR KEY TO FINALLY GETTING THINGS DONE AND GROWING YOUR VETERINARY PRACTICE.

Learn More About Membership.

What's This Episode About?

This week on the podcast, Dr. Andy Roark and veterinary practice manager Stephanie Goss tackle a great question from a friend and fellow practice manager. The discussion tackles what do we do when people on the team ask to leave before their shift ends? In this particular instance, it was a team member who has children and was asking to leave early to take their kids to sports practice on a regular basis. But their shift normally goes 2-3 hours past when they want to leave. This manager was asking “how do we balance work needs and the wants/needs of the team when it comes to scheduling conflicts like this?”

You can listen to the episode on Apple Podcasts, Spotify, Google Podcasts, or wherever you get your podcasts.

Discussion Points We Cover

• Coming up with creative, out-of-the-box ways to help our teams take time off in ways that work for them and the business
• People are going to need time off. You should have clear protocols before the point of someone asking.
• An alternate work-week option is not the same thing as flexibility. Flexibility has to start with structure.
• We have to teach our teams how to be more forward-thinking when it comes to asking for time off.

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

Upcoming Events

August 14: The Secret Sauce To Optimizing Workflow with Senani Ratnayake, RVT

The way we are doing things isn’t working. At least, not working well. Some inefficiencies might feel normal to us because we've always done it that way and we don't even realize there might be a better way to move forward.

This 4-hour workshop is here to help.

Dissect your hospital’s workflow with Senani Ratnayake, RVT so you can get out of the woods in 4 strategic steps. Then, talk through what it will take to get your team on board to lean into your strengths and address your weaknesses.

All upcoming events: unchartedvet.com/upcoming-events/

A UVC MEMBERSHIP IS YOUR KEY TO FINALLY GETTING THINGS DONE AND GROWING YOUR VETERINARY PRACTICE.

Learn More About Membership.