Our speakers are thoughtfully selected for each of our events. The Uncharted Veterinary “Homecoming” Conference will feature some of our top-requested speakers including Dr. Phil Richmond and Stephanie Goss and Uncharted members like Dr. Sarah Wolff and Dr. Michael Miller. These are people who have been in your shoes, and who know what it takes to work on the goals you have in front of you. They love to learn as much as teach — so get ready for interaction and discussions you don’t want to miss. Learn more about the speakers and sessions you'll see at Uncharted Homecoming!
Conference Session Information
Collaboration Skills for Growth & Culture presented by Dr. Andy Roark
Collaboration is both an effective leadership strategy and conflict resolution tool. In this 50 minute session, we will define what it means to be collaborative in leadership and support roles. We will review requirements for collaboration including transparency, authenticity, willingness to compromise, workplace tolerance, and an emphasis on open communication. We will then describe specific communication approaches and strategies for creating collaboration when introducing new ideas and resolving intra-clinic conflict.
Marketing 2022: Hacks for the Modern Practice to Grow, Fight, Win! presented by Dr. Caitlin DeWilde
In this workshop, you'll learn how to focus on quality over quantity in your marketing. If you know your practice's why and which clients you actually want to keep coming back for more, you've got the foundation of a great marketing plan! Let's work together to figure out what those clients like and build a strategy that works for the team TODAY so you're prepared for tomorrow!
Teamwork Mind Meld: Setting Expectations for Team Communication presented by Stephanie Goss
You can overcome your concerns or fears over leading your team through team building/communication/accountability work, and the simplest way is to learn about it and practice within a supportive community and that is what Uncharted events are all about! In this workshop, we will cover a series of simple, easy-to-lead exercises that will allow you to walk your team from the very first “getting to know you” conversation all the way through the hard stuff and on to the dream work level of teamwork.
You will walk away having experienced the exercises for yourself and feeling confident in leading your team towards building a foundation for better communication and teamwork within your own practices.
Cut the Bullsh*t: Streamlining and Systematizing the Client Experience presented by Dr. Sarah Wolff
This workshop covers the difference between customer service and the client experience, highlighting the expectations of today’s veterinary clientele. We will discuss the different phases of client experience and how they intersect with workflow in veterinary general practice. Participants will evaluate their current systems with a focus on team efficiency in order to improve the level of service provided while minimizing workload for critical team members.
Servant Leadership Is Not Martyrdom presented by Dr. Michael Miller
This workshop will teach you how to be a servant leader without completely sacrificing yourself in the process. The key points from the foundational work on servant leadership will be explained, and then we'll use these points to create modern solutions to current workplace issues for veterinary teams. We will walk away with a renewed passion to discover the magic of serving our teams while avoiding martyrdom.
Psychological Safety: Yep, It's The Reason Teams Succeed presented by Dr. Phil Richmond
Psychological safety is the most important aspect of successful teams. Our ability to feel safe to share ideas, to grow from failure, and to be honest with empathy allows our team to bypass the “interpersonal mush” that can exist otherwise. A sense of belonging, the ability to be vulnerable, and strong interpersonal relationships are the initial ingredients to create this environment. We can assess psychological safety in a team using different tools. If it is lacking, we can help foster it using specific interventions, including civility and growth mindset work.
Moving the Team from Daily Suck to Sublime presented by Dr. Jen Quammen
One simple way to overcome the day to day “suck” and convert that to sublime is taking a zoomed out view of your practice workflows and culture. Bringing in the view of a relief veterinarian or technician, a practice consultant, or an industry representative are all helpful in revealing opportunities to improve your practice and empower your team.
In this workshop, we will walk through your clinic's workflow from the point of view of an outsider. We will discuss areas where communication is broken, inefficiencies exist, and/or multiple solutions to the same problem exist. We will crowdsource within the audience for solutions, strategies, and/or hypotheses to test.