Senani is a Past President of the Ontario Association of Veterinary Technicians and was the first non-DVM President of the Toronto Academy of Veterinary Medicine. In Senani’s world, feeling valued builds connection, connection motivates learning, learning leads to change, and change creates measurable results.
Owning Our Success – Five Steps to a Culture of Accountability
It’s time to talk about accountability! What is it, really? What’s the difference between accountability and responsibility, and how does that influence how people in your practice feel about taking ownership of their roles? In Senani Ratnayake’s session, she will explain how to have the important conversations with your team that not only answer these questions but give them the opportunity to collaborate on what accountability looks like for your practice. Together, you will be able to work toward a meaningful, common purpose and own not only mistakes but successes along the way.