Rebecca May is the Business Development and Personnel Manager for Happy Tails Emergency Clinic in Greensboro, NC. She has an undergraduate certificate in Veterinary Practice Management from Penn Foster and is currently preparing to take the Certified Veterinary Practice Manager (CVPM) national exam. She is an active member of the Veterinary Hospital Managers Association (VHMA), the Triad Hospital Managers Group, and the Veterinary Managers Group of the Carolinas. Rebecca is also a member of the Society for Veterinary Medical Ethics, the Human-Animal Bond Association and is a Fear Free Elite Certified Professional. Rebecca has written content for CattleDog Publishing and Aspire Vet. Her interests are emergency and critical care medicine, leadership, staff development, Fear Free and low-stress handling techniques, and canine and feline enrichment.
How a No-Blame Culture Approach Can Safeguard Against Medical Errors and Other Mistakes
This session will take the guesswork out of identifying causes of medical errors and other mistakes in veterinary practices. Rebecca May is a practice manager at an emergency practice in North Carolina. Her use of an Incident Decision Tree has helped her to follow up on errors that inevitably occur in veterinary medicine with a clear look at the roles of the people involved and the systems they are working within. Building a “No Blame” approach to addressing medical errors will alleviate fear of giving and receiving feedback and improve your team’s overall response when things go wrong.