My name is Dr. Erica Pounds, and I am an Area Chief of Staff for Banfield Pet Hospital in the Tennessee Market. I graduated from Mississippi State University in 2008 with a B.S in Biochemistry and Molecular Biology and then went on to receive my DVM from the University of Tennessee College of Veterinary Medicine in 2011. I started with Banfield Pet Hospital following graduation and will be celebrating 12 years with the practice in August!
My clinical interests include dermatology, internal medicine, and of course preventive care! Throughout my career with Banfield, I have been able to grow and develop from an associate DVM to Area Chief of Staff and even spent time as Interim Director of Veterinary Quality. I have a passion for development and love being able to see my hospital teams grow and achieve their goals!
I am the mom of 4 amazing little boys and thrive in the land of Legos, Superheroes, and Soccer! I love running Spartan races with my husband and brothers. I am a big-time quilter and my sewing room is one of my most favorite retreats!
Don't Screw This Up: How to Effectively Communicate and Cascade Ops Info Through Your Teams
Medicine and Ops are not opposed to one another, but oftentimes it may feel that way when messages are not communicated clearly and the teams don’t understand the “why” behind a certain initiative or decision. To be successful, every Medical Director must have the understanding and buy-in from the medical providers in their practices. In this workshop, Erica Pounds will talk about how to effectively deliver an ops-driven message in a way that keeps quality medicine as a central focus to resonate and engage DVMs and paraprofessionals in the conversation.