Dr. Amanda Donnelly, a speaker, consultant, and author with over 30 years’ experience in the veterinary profession. She is a second-generation veterinarian who combines her practice experience and business expertise to help practice leaders communicate better with their teams and clients. Dr. Donnelly is a graduate of the College of Veterinary Medicine at the University of Missouri. She is the author of Leading and Managing Veterinary Teams and writes the Talk the Talk communication column for Today’s Veterinary Business. Dr. Donnelly has won many accolades including being named the 2023 Practice Management Educator of the Year for WVC.
Practice Manager Summit 2024 – How to Create a Culture of Accountability
It can be daunting to hold current members of the team accountable when they are struggling to meet expectations, especially when you’re already short-staffed. Inconsistent job performance is one of the most common frustrations managers face, so knowing how to have these conversations is key! This general session will teach you how to identify the real reasons employees lack accountability. You will walk away knowing how to communicate what you need, hear what they need, and get better results. Your team members will feel empowered to develop, and you will have systems and communication skills to tackle each of these unique conversations with confidence!