You're going to love the lineup of speakers and sessions at the Practice Owner Summit this December in Greenville, SC! Read on for more info.
Balancing the Needs of the Team – General Session
Giving clients what they want, keeping your staff happy, and running a smooth and profitable practice are all unique tasks. Doing each of these on their own can be a simpler puzzle to solve. Managing to do them ALL… that’s the challenge! This workshop is about finding the balance between what clients need, what staff need, what your business needs, and never forget, what YOU need!
Started From the Bottom Now We’re Here –Management and Owner Relationships – Workshop
We are a team of two practice owners – one of us is the veterinarian and one of us is the practice manager – which gives us an interesting perspective. We see a lot of practice owners struggle with trying to run their practices, manage their people, and be a doctor all at the same time. We are excited to help other practice owners see the value of hiring and working with a practice manager, and finding other leaders in their practice, and then working together as a team to accomplish their shared vision. We will be reviewing how to find leaders, how to delegate, and how to follow up and follow through so that you can all hold each other accountable, stay in your own lanes, and succeed as a management team.
Finding Your Passion & Your Why – General Session
We are going to dive into finding out the what, the how, and the why you do and live the way you do. We are then going to see how those are imperative to you living a life driven by passion! Our profession and lives are vastly different than others and need a unique perspective to present the best option for finding true fulfillment and happiness.
Are They Willing To Wait For It? Making Long Wait Times Work For Your Team – Workshop
In this workshop, attendees will have the opportunity to brainstorm ways to improve the client experience of waiting for services in their practice. It will help them set clearer expectations for themselves so they can set clearer expectations for their clients and avoid miscommunications and conflict for their team. This topic is an unexplored world of research and information that can benefit veterinary medicine and has been applied for over 100 years to other service industries. Three main learning objectives include: learning how people perceive wait times and ways to manage expectations, the effects of managing queues well in a business (for the team and the bottom line), and exploring ways to apply the research to a veterinary practice.
Exit (Strategy) Is Not A Dirty Word – Workshop
We are going to get real about fear, about money, about bias, and judgement when it comes to making an exit strategy. In this workshop, you will build peer relationships with others walking the same road for ongoing support and leave with a broad understanding of the main types of exit strategies currently available to practice owners in veterinary medicine. You will also work on beginning your own written road map for their personal practice journey and spend time discussing in small groups with your peers who are interested in the same strategy choice, to help provide accountability partners leaving the session to continue to provide peer support to one another.