Tyler

This week Dr. Andy Roark and Stephanie “TAKE ANOTHER LITTLE PIECE OF MY HEART NOW BABY” Goss tackle a topic brought to them by a mutual friend, “What do I do when I’m taking issues with the team personally?”.

Unpacking this topic through the familiar issue of scheduling, a vet tech is going back to school to continue education outside the field of Veterinary Medicine. “I’m already understaffed and my anxiety is manifesting itself into feelings of betrayal, catastrophizing and wanting to part ways with this person immediately. Why am I so affected by choices that have nothing to do with me and how do I get ahold of these emotions? How can I allow others room to change and by doing so allow room for myself to change? How do I support this person’s needs while also balancing the needs of the rest of the team and my own?”

Fuses can be short as change comes at us from all sides, by getting ourselves in the right headspace and setting clear expectations we can gain better control of how we perceive and feel about that change from moment to moment. Join us this week on Uncharted Veterinary Podcast.  

Introduction:

Struggling not to take work-related issues personally with the team. eg: Vet Technician wants to change their schedule to go back to school and pursue human medicine.

– Impulse to go extreme and let them go immediately 

– Our own anxiety is manifesting itself as catastrophizing

Some Notes on Headspace: 

– This is not about me, this is not about them. This is not an emotional decision.

– They’re not intentionally trying to hurt you.

– Life happens, if I were to have opportunities outside of the Vet Clinic, I would want the person on the other side to receive the information well.

– You may not get to choose how you feel you do get to choose how you react.

– Your reaction, regardless, will not make them change their minds/needs outside of the Vet Clinic.

– “What if we train them and they leave… what if we don’t and they stay?

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Have a question or topic you'd like to hear more about? Let us know!

Email podcast@unchartedvet.com if you have a topic or suggestion you’d like us to cover!

Being a veterinary practice manager can be a challenging job and a rewarding one! You are the one with the answers to the questions, the master of challenging conversations, the heart of your practice. Such a diverse position is bound to come with some quirks! We see you. You might be a veterinary practice manager if…

1.You walk into the practice with a hot coffee and end up magically drinking an iced coffee with your lunch.

“Oh! You're here! Just one more question…”

2. Your desk may have been clean this morning but… 
No judgments here. Just start with one invoice/post-it/phone message at a time. Does it still spark joy?

3. You are fluent in the languages of the client, veterinary technician, front desk, practice owner, angry Yelp review and industry representatives.

If you're a veterinary practice manager, you know that these languages are often very different. You are a master translator and get your teams on the same page time and time again. Definitely add that to the resumé.

4. You are an IT wizard, finder of the missing [insert absolutely any item found in the practice here], tamer of the frustrated client, mediator of team disagreements, meeting leading machine and practice owner idea translator.

If it's broken, guess who can fix it? You've got your team's back – even if it means climbing into the IT closet to reset the WiFi router in your favorite dress pants.

5. You are a magical unicorn with a brain full of great ideas to lead your practice and team into their best year yet!

Practice managers don't always get the fun puppy and kitten reward that comes with a hard day's work – but you are such an important part of our profession! We appreciate you. Thank you for everything you do, you magical unicorn.

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Don't miss the chance to share your practice manager wisdom and meet more unicorn managers just like YOU at our upcoming Practice Manager Summit!

Join the Uncharted Veterinary Community and get the support you need ALL YEAR LONG!

When an overworked, underpaid veterinary technician writes in to ask how to ask for a raise, Dr. Roark and Stephanie Goss lay down their absolute best advice.
If you're a veterinary professional and you've ever thought about asking for a raise this episode is for you!

Related links:
Register for the Practice Managers Summit: unchartedvet.com/uncharted-practi…-manager-summit/

Instant Buy-In Workshop: unchartedvet.com/lean-board/

Upcoming Events

Veterinary clients are carrying a ton of stress these days, and as a group, they seem more challenging than ever before for veterinary staff members. What happens when your staff has had enough and starts to push back? Can a practice survive when the staff talks trash about the people they serve? How do we stop the slide and get positivity back in the building? Let’s get into it!

Links:
Upcoming events: unchartedvet.com/upcoming-events/

Register for Practice Managers Summit: unchartedvet.com/uncharted-practi…-manager-summit/

Instant Buy In LEAN Course: unchartedvet.com/lean-board/