Tyler

HALL OF FAME EPISODE! This episode is one of our all-time most popular sessions. Originally published in August 2019, it's a nice reminder of normal and SUPER useful.

WORKSHOP ALERT!! Finding Your Voice: Speaking Persuasively to Groups
Learn more here: unchartedvet.com/finding-your-voice/

NEW EFFICIENCY WORKSHOP – Wednesday August 5th
Learn more at: https://unchartedvet.com/smarter-simpler-faster-efficiency-in-the-summer-of-covid/

This week on the Uncharted Veterinary Podcast….
“Help! Half of my team thinks COVID is no big deal. One person even thinks it's a hoax. The other half of the staff is really concerned. What do I do?” Dr. Andy Roark and Stephanie Goss break down the division across veterinary practices and talk about management options.

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss talk about the hard truths of the COVID Summer, and the three things practices can do to adjust to the new reality.

We are supported by VitusVet!
VitusVet is on a mission to help front desk heroes with easy to use technology that reduces phone calls by 70% while boosting revenue. You’ll have more time to do what you love best – help clients and heal pets. The platform includes unlimited 2-way text and picture messaging, digital service and refill reminders, appointment scheduling, a branded practice app, monthly payment plans for clients and checkout tablets that work anywhere. It’s all included and integrates with most PIMS. Uncharted Listeners get 2 months free. Learn more at vitusvet.com/uncharted

We invite you to take a peek into part of what makes the Uncharted Veterinary Community so unique: our members! We sat down to interview some of the amazing people who have joined us on our amazing journey since the first conference in 2017. Our next interview is with Dr. Mike Cao of Southern California! Enjoy!

For anyone who doesn’t know you, could you tell us a little about yourself?

I am the CEO of Irvine Valley Veterinary Hospital, located in Southern California. I graduated from The Ohio State University College of Veterinary Medicine in 2012, with the goal of owning my practice within 5 years of graduation. Before I started on this veterinary journey, I was a mixed media artist. I have always had an interest in business. While in high school, I started my own apparel company with my own silkscreen designs. I graduated from UC Irvine in 1997 with a Bachelor of Arts in Studio Art, and eventually started my own graphic design company. There are more similarities than you think between running a veterinary practice and selling t-shirts. I live with Brittany Alfino, the manager of our practice (and a member of Uncharted), our 5 year old daughter Vivianna, and our 3 dogs: Sheeba, Molly, and Lola. We are expecting our second child later this year!

What were you looking for when you joined Uncharted?

I have never followed the status quo, and wanted to find a group of people that challenged traditional thinking in order to help me differentiate my practice from other practices.

What is your current work related goal?

I am working hard to get us to be a 24/7 ER plus general practice in our new facility by the end of the year.

What is one thing you never thought you could do (or were afraid to try) that you’ve done since joining Uncharted?

I allowed the staff to collaborate and make decisions on hospital policies and procedures without my input.

What is one thing you believe all veterinary professionals can do right now to make Vet Med even better?

Look for reasons to say yes rather than look for reasons to say no.

Tell us a story of how another Uncharted Member has helped you.

There have been many, but I will go with the most recent. I did not plan well for the 2020 UVVC. I ended up having to work swing shifts throughout the entire conference. To be honest I wasn't sure if I would get much out of it. I came into the Leading With Your Voice workshop with Andy Roark a little late but posted my goal anyway. He ended up spending much of the session breaking down the problems and solutions with me so that I had a clear plan for how to approach our next staff meeting. You would not get this 1:1 interaction with the speaker at any other conference. It was invaluable, and it was not the only time I really felt heard at Uncharted.

Have you ever worked outside of the veterinary field? What was it like?

I was a graphic designer. In many ways the communication and emotional intelligence required to be successful is similar. You have to understand your client's needs and wants, and translate that into a vision, and then translate that vision into something tangible.

You can join the Uncharted community and meet people like Mike by visiting www.UnchartedVet.com and registering to become a member!

WORKSHOP ALERT: Make Practice Faster, Easier, and Less Stressful! Learn more: unchartedvet.com/work-smarter-not…active-workshop/

This week on the Uncharted Vet Podcast: Dr. Andy Roark and Stephanie Goss go to the mail bag to help a technician who can't do anything without the doctor “fixing” it. What do you do when you work under a micromanager??? Let's get into this episode.

We are supported by VitusVet!
VitusVet is on a mission to help front desk heroes with easy to use technology that reduces phone calls by 70% while boosting revenue. You’ll have more time to do what you love best – help clients and heal pets. The platform includes unlimited 2-way text and picture messaging, digital service and refill reminders, appointment scheduling, a branded practice app, monthly payment plans for clients and checkout tablets that work anywhere. It’s all included and integrates with most PIMS. Uncharted Listeners get 2 months free. Learn more at vitusvet.com/uncharted