What's This Episode About?
This week, Dr. Andy Roark and Stephanie Goss have a bonus episode for you! We recently sat down with Joey Campagna, the head of Marketing and Business Development for Cubex. We wanted to talk with Joey because the hiring environment is so difficult and it seems like everyone is short-staffed. So in an effort to find solutions to help offload some tasks that might be automated, we’ve been talking a lot about CUBEX inventory management and the possibilities to leverage the system as sort of an inventory assistant – kind of a robot buddy. It helps the rest of the staff by handling a lot of the boring inventory stuff (controlled drugs logs, counting, ordering, etc.), allowing them to get back to patient care. Let's get into this…
This episode of the Uncharted Veterinary Podcast is sponsored by Cubex.
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Episode Transcript
This podcast transcript is made possible thanks to a generous gift from Banfield Pet Hospital, which is striving to increase accessibility and inclusivity across the veterinary profession. Click here to learn more about Equity, Inclusion & Diversity at Banfield.
Stephanie Goss:
This week's episode is sponsored and made possible by CUBEX.
Joey Campagna:
What we're best known for is inventory management and really more specifically, controlled substance management. That's where we start most conversations with customers. I've got my controlled substances out of control, and I need help. And frankly, I think if the DEA stopped by, I'd be in big trouble.
Stephanie Goss:
Hey everybody, I am Stephanie Goss and this is another episode of the Uncharted Podcast. This is a bonus episode for you guys. Andy and I have been doing a lot of talking lately about workflow and efficiency because we know everybody's stressed out, we know everybody's shorthanded, and hiring is really hard right now. And so, one of the ways that we can improve our lives is to improve our workflow and efficiency in the practice, right? So one of the tools that we have been discussing is an option called CUBEX. And we've been talking about it in the context of workflow and efficiency. We reached out to our friends at CUBEX and today we are happy to have our friend Joey Campagna from CUBEX, who is an all around great guy and a lot of fun on the podcast with Andy and I, and we just wanted to talk about how do we make our workflow easier? How do we improve efficiency and how does a tool like CUBEX help us with that? So let's get into it.
Announcer:
And now, the Uncharted Podcast!
Andy Roark:
Hey, Stephanie Goss. How are you doing today?
Stephanie Goss:
Hey, Andy. How's it going? I am good.
Andy Roark:
It is awesome. I am glad that you're here and I am glad that we have our guest with us today. We have Joey Campagna from CUBEX. Joey, how are you doing?
Joey Campagna:
Hello, Andy. I'm doing great. And Stephanie. Hello to both of you. I'm so thrilled to be here.
Stephanie Goss:
Hi Joey.
Andy Roark:
Oh, man. Thanks for being here.
Joey Campagna:
Are you kidding? The privilege is mine. I've been an Andy Roark stan for like 10 years.
Andy Roark:
You and I have met a long time ago. You were with IDEXX when I met you back in the day and you've done a lot of stuff in your career. You move around, you're an entrepreneur. How did you go from IDEXX to CUBEX?
Joey Campagna:
Well, it's interesting. I've told the story a few times now, so I think I've got it down. Essentially, in 2018, after being at IDEXX in 14 years, I felt like diagnostics was largely a solved problem for most veterinarians, for most practices. When I came into the industry in 2004, there were a lot of practices that were waiting two or three days for blood work from a reference lab that had little or no capability of running blood work in-house. There was a real need there, clinically, to raise the standard of care so that you could get results much more quickly, whether it was from outside or from inside. Fast forward 14 years, and I think IDEXX and other companies in the space did a really good job innovating both on the technological side, but also on the business and process side so that for most practices they're waiting no more than 24 hours for blood work.
Joey Campagna:
In most cases we were talking to veterinarians about getting their second or third generation of in-clinic analyzers. So it kind of felt like, this is something that we've solved. I looked at the inventory side of the house, which is about 30% of revenue for the average practice. That's anything that is driven by the sale of a product, whether it's medication or otherwise, usually winds being about 30 cents out of every dollar that practice makes. I looked at that part of the business, and it was like in the stone age compared to diagnostics. I mean, when I left IDEXX, and this is true for most of the other options out there that aren't IDEXX, it's hard to run a blood profile on a patient and not have those results go back to the electronic medical record and also to make sure that the pet parent is charged for those results. Everything's automated, it's all interconnected. Then you look at the inventory side and it's like people grabbing pill bottles left and right-
Stephanie Goss:
Far from that.
Joey Campagna:
Right?
Andy Roark:
Yeah. Oh man. You talk about, about loss, missed fees, just stuff going out the door without getting billed for and yeah. It's a problem people wrestle with, but it is definitely not one that's figured out.
Joey Campagna:
So it was so appealing to me because I was like, this is the next wave. This is the next place where we're going to use technology to make veterinary professionals' lives better and to enhance patient care through time, right? That's really the only thing that we all have in common. It's 168 hours a week for me, for you, for all of our listeners, that's all we get. Most of our customers tell us that the fewer of those 168 hours they spend on inventory stuff, it's better because they'd rather spend it elsewhere.
Andy Roark:
Yeah. For people who aren't familiar with CUBEX, can you just give us a high level, just tell us about CUBEX. I always struggle a little bit to talk about it, like it's a collection of solutions… It's kind of a robot, it's kind of a collection of solutions, and kind of a subscription? Can you just break down at a high level, what is CUBEX what the heck are we talking about?
Joey Campagna:
It's easy to get into the boardroom word salad, the corporate jargon, because some of that's my fault, because I wrote most of the copy in the website and it's like… I actually think human, people stories, are more interesting than company stories and product stories generally. CUBEX has a really interesting human story attached to it. The company's actually founded by the son of a veterinarian. That veterinarian's name is Dr. Chris Visser. He's one of the six founding members of the American College of Veterinary Dentistry, really well known guy. He's in his seventies now. He immigrated from South Africa in the 1980s with his young family, his wife and his three sons came to Arizona and he started his first practice there and by the time he retired he owned several. He brought his sons up all through the industry, and you've probably got a lot of listeners who grew up in a veterinary practice.
Andy Roark:
Yeah.
Joey Campagna:
So his eldest son, Anton, went on to work in the human space for a company called Pyxis, which was then sold to Becton Dickinson. They do inventory management on a large scale in human hospitals. Anton became really familiar with how human medicine deals with all the challenges we face every day in this industry with inventory. At some point his dad said, “Hey, I could really use one of those cabinets in my veterinary practice.” And a light bulb went off. He said, “Wait a minute, veterinarians really need this too.” So in 2008, he and a couple other folks started CUBEX.
Joey Campagna:
What CUBEX is really all about is maximizing the health of the veterinary practice, right? That's the marketing copy. Well, what does that mean? What we're best known for is inventory management, and really more specifically, controlled substance management. That's the urgent inventory problem that usually drives the most energy. So that's where we start most conversations with customers, is “I've got my controlled substances, are out of control and I need help. I need a way to feel better about the security and the safety of those drugs, and I also need a way to get out of the business of these manually kept log books because I don't trust them. And frankly, I think if the DEA stopped by, I'd be in big trouble.”
Andy Roark:
Yeah, that's not at all in uncommon. I think most of us have either worked at that practice or are aware of that at practice, or it's the practice down the road.
Joey Campagna:
So what CUBEX usually turns into for a practice is a hardware plus software solution. Everybody knows us as the automated cabinet company, and that's the iconic product that comes to mind. That's part of the solution. Another part of the solution is the software that powers it and that's really important. Then the third part, really are the people on our team, the inventory experts that come in and help you make all this stuff work and get the most out of it.
Andy Roark:
Yeah, you guys have really invested in training to get this thing up and going. So I had a specific thing I want to talk about with you today. So CUBEX does a lot. I wanted to talk to you a bit about efficiency, and there's a couple reasons. As we look at some of the economic reports that are coming out in vet medicine, we see the AVMA says, “We have an efficiency problem more than a staff shortage problem,” and things like that. It was highly controversial, the position they took, at least on the internet. I think people looking at the problem probably agree with the AVMA. It's like, yeah, we need to get more efficient in how we do things. I think we also look at the way that we use our staff and our paraprofessionals and we talk about people practicing at the top of their licensure, and we talk about freeing people up to do the jobs that they are trained for and not tying their hands with mundane things.
Andy Roark:
We look at, how do we delegate the work that we can take away from our skilled medical professionals and make our businesses run more smoothly? When I look at CUBEX, I've seen it in a certain amount of your marketing stuff, it does lead with efficiency as a benefit of having the cabinet, having the software, having the services. I wanted to explore that with you a little bit today. Talk to me a bit about how, down in the weeds, really, on the ground, how does having something like CUBEX system, how does it increase my efficiency in the practice? How can it help me shift my people around? There's a lot of people who are struggling to hire, they've been working shorthanded for the last year and they're going to be shorthanded for another year, help me understand how they get helped with a CUBEX system.
Joey Campagna:
If we think about the basic tasks that you have to undertake in order to have and manage inventory, just on a really simple level, you have to know how much stuff you have because you have to know what you're short on because you have to know what to order, right? That's a whole basket of things you need to know. That knowledge comes at a cost of time. You've got to go count pills, shake pill bottles. The first time I saw that happen, I was like, are you kidding? This is really how we do it? But that's how most practices will do it. They'll shake the pill bottles.
Stephanie Goss:
True story.
Joey Campagna:
Right? So I've got to know what's there, then I've got to order it. I've got to go shopping, right? Vetcove is a great example of a solution that's that's meeting a need. I think there are a couple ways you can look at Vetcove. It's fantastic because it's an efficient marketplace, but it's also sort of endemic of this challenge that we face in the industry, which is veterinary professionals need to go shopping regularly to get the product that they need to power the practice. So somebody's got to go shop for it.
Joey Campagna:
Then, if it's a controlled medication, you've got to record who got it, and when, and how much, and why and all of that. Then you have to make sure that gets back into the medical record. You also have to make sure that the pet parent is getting charged for it, and you've got to follow that through to completion. Then when new stuff comes in, in those nice brown boxes from the UPS guy, you got to open that up and then you've got to go into your system and say, “Hey, I've got some more stuff,” and change your inventory totals.
Joey Campagna:
All of those tasks are tasks that CUBEX either makes much easier or completely automates, depending on how you have our system set up and that sort of thing. If you think about all the time that's spent on those tasks, and you total it all up at the end of the week, it's different for every practice, but all of those hours you then have to do something else with. The other aspect of this, and we have to be delicate with this conversation, but CUBEX is sort of better at those tasks than most of the people that do them, because people are-
Andy Roark:
Yeah, you mean they don't make human error, yeah.
Joey Campagna:
Right. Even, Andy, CUBEX handwriting is legible. I've seen some gnarly [crosstalk 00:13:14] logs.
Stephanie Goss:
Right? True story.
Joey Campagna:
Yeah. So that's on a really core level, and it's amazing to me when we… We've got, I think, two kinds of grassroots level folks out there that don't have CUBEX. The vast majority of them are, “Oh my gosh, I wish we could get CUBEX because I realize that this is going to make my life easier.” Then you've got those folks who are like, “I don't want to get CUBEX because it might create more work for me because this is going to be this other thing that I've got to deal with.” Those folks are really fun to take through the process, to watch that sort of realization happen, “Wait a minute, this is going to be a net time savings to me like I never even thought it was going to be.” I'd love to tell you that when a practice decides to get CUBEX, every single one of our thousands of practices, every time, has every staff member super on board with it. But that's not true for anything.
Andy Roark:
No. Well, I think whenever we introduce technology into practice, there's a certain percentage of people who freak out.
Joey Campagna:
Oh my gosh.
Andy Roark:
Right?
Joey Campagna:
Yeah, of course.
Andy Roark:
Anything that's newly technological that's introduced. Some people, change is scary, right? Some people don't like change. A lot of people have been doing it this way, whatever their way is for 25 years and the idea of doing something different… You talk about moving their Gs, we're moving big Gs. This is a radical departure from what they've done in the past.
Joey Campagna:
For sure.
Andy Roark:
I want to talk about that a little bit, because I think that that's probably the number one concern that a lot of people have is, how do I get my staff on board? I'm expecting anytime I introduce anything remotely like technology, there's this upheaval and there's this fear. I know you guys have really done a ton in training, but if you don't mind, can I get you just to break down the process. Do you walk through with practice to make it less scary before you touch anything?
Joey Campagna:
Yeah. Just ahead of that, can I tell you what the real number one concern is that we get on the front end? This is like tip of the concern spear, if you will. I've got a seizing patient, all the drugs they need are in CUBEX. What happens? How do we do that? It doesn't help us to say, well, AMC, Gulf Coast Vet Specialists, half the vet schools in the country, all these big practices in the groups, they all use CUBEX, don't worry about it. That's not a helpful way to answer that question. The helpful thing for us to do is to show them the video where a technician gets into the CUBEX without any data being entered into it at all in 16 seconds.
Joey Campagna:
That's the time it takes to get in there, and everything's logged, then in that case. So it's not like this five minute long process to get the medication. So when we start there and we can kind of allay those fears, or another fear that this is going to take an hour out of my week just to do inventory. We actually show videos of how it works, but the pre-implementation process that we have actually begins with a survey. We learn about the practice. I'll tell all the folks listening to the podcast right now, if you decide you want to move forward with CUBEX, this isn't a thing that we can have on your doorstep next Tuesday. It's a weeks-long process for us to partner with you, learn how your practice works. Not only the kinds of medications and other items that they use, but also how they use them.
Joey Campagna:
We've got to build the integration with your practice management system. We've already got the tool set to do that for all of them, but everybody's workflow is a little bit different so we need to custom build that integration, and then we need to build your database. We learn the items that you use and we have the export reports, usually from the practice management system. Then we build that database for you, then we ship the product, and then we schedule training. We have a combination of virtual and onsite training that we do. One of the things that I've learned about CUBEX is that it touches every part of the practice. You've mentioned this a couple times, Andy. Training is our number one priority, because we know if we don't train every member of the staff to use CUBEX and feel confident using CUBEX, we're going to be booking a return flight to that practice at some point in the future, we're going to be filled in calls.
Joey Campagna:
We take it really very, very seriously. It's not like… Again, my last job, if we installed the SediVue Dx UA Analyzer, and Kelly who works evenings on Tuesdays and Thursdays never gets trained, IDEXX can manage that because Kelly just doesn't need to be the one running the SediVue. Everybody on the staff needs to know how to use CUBEX. So we take it very, very seriously, but we learn what your work are. The metaphor I use is, if you think about it, there are probably 46 different ways to make a peanut butter and jelly sandwich, right? You could take the bread out first, then the peanut butter and then the jelly, or you could take the jelly out first and then get the bread out and then put the jelly on the bread and then get the peanut butter, and so on and so forth.
Joey Campagna:
With CUBEX you can't use all 46. We probably got about 15 or 16 ways to make that peanut butter and jelly sandwich. So some of what we do is talking to the customer about how they make the sandwich and then figuring out what the closest way that we can is, and sometimes we have to change our software a little bit to manage a novel workflow. Most of the time we're working with practice on, we're still going to wind up with a sandwich, don't worry. We're just going to get the peanut butter out before the bread. It's all going to be okay, Kind of thing. It's a process that we work through together, if that makes sense.
Andy Roark:
Yeah, no, it definitely… It is funny too, because you started talking about the peanut butter and jelly and the 48 ways to make it, and I immediately thought, no, there's one way. There's only one way to make a peanut butter jelly sandwich. That's exactly how people are about their practices. They're like, “Nope, that's not how you do it.” So I just want to compliment you on a very good analogy.
Joey Campagna:
It's true [crosstalk 00:19:45]-
Andy Roark:
Talk to me a little bit about-
Joey Campagna:
I'm sorry.
Andy Roark:
No, go ahead.
Joey Campagna:
One of the things that… I'm someone that likes to read the two and three star reviews before I buy a product, right? Those are really helpful for a couple reasons. Number one, the one star reviews, we all know they either got something that was broken out of the box or they've got a chip on their shoulder.
Andy Roark:
They've got something else going on. Yeah, right. There's something else going on.
Joey Campagna:
Something's going on. But those two and three star reviews, they're going to tell you what the experience is that they had that was not all positive, but not relentlessly negative. I've never seen a veterinary practice that has a 5.0 stars on Google. There's always those couple three reviews. If CUBEX could do all 46 ways to make the sandwich, we'd probably have a five star review, but it's a process that we go through with customers. We deliver a lot, but the practice has to be in the game with us and has to want to get better. They have to want to improve inventory, and it's amazing to see folks take ownership of that and really run with it and then become inventory experts with CUBEX as the tool that they use. It's just an awesome process.
Andy Roark:
Well, as we're talking about the ways that different practices use CUBEX and do inventory management, can you talk to me a little bit about the differences in how smaller practices and larger practices use CUBEX, because you talk about AMC, you talk about the vet schools. I think that's where I first saw CUBEX products, was in the vet schools. Now there's two and three vet practices that are running these types of programs. Do they use them the same way? Are there differences in the big clinics, in the small clinics? Can you speak to that a little bit?
Joey Campagna:
So, generally large practices want to talk about inventory more than small practices do. Small practices almost always want to start the conversation around controlled substances, because that's, again, the most urgent and acute challenge. For most large practices, they understand the risk posed by controlled substances, but they're also more interested in talking about inventory at large because the dollars are bigger for those practices. A 3% excess cost of goods sold for a $10 million practice is, do the math, that's $300,000, right? For a $1 million practice, it's $30,000. It's still a lot, but qualitatively, it's a different kind of a number.
Andy Roark:
Sure.
Joey Campagna:
The other thing that we learned, I should say that I learned, as I came into this space, is that in smaller practices the conversation is more often about efficiency at first than it is about safety. Large practices immediately get the fact that with controlled substances specifically, there are a lot of hands in the cookie jar. There are so many staff members there, especially coming and going, being hired and then leaving. It's very difficult to, to have a concrete idea of where everyone is at both in terms of their mental health, but also in terms of their past. In some cases they're not all vetted, there aren't background checks done.
Joey Campagna:
If I own a 12 doctor practice, I'm much more likely to readily admit that I might have someone who has a problem on my staff, who has a problem with opioid abuse, whereas two doctor practice, it's like, “Hey, I've hired everybody here. Kelly and Jamie are the only two with keys for the drug box. They've worked for me for 12 years. I trust them implicitly. No problem.” It's more about getting Jamie and Kelly out of the business of updating the logs manually and they've got better stuff to do, that kind of thing.
Andy Roark:
Gotcha.
Joey Campagna:
At the large practices, it's really more like, “Hey, can you put a camera on this thing too, because we want to have more security, not less.” I'd say that's the big difference.
Andy Roark:
Yeah, no, that totally makes sense about… I mean, I figured that there would be different drivers, so that definitely makes sense. Talk to me a little bit about, just briefly want to touch on this, PIMs Integration. I know there's a lot of people who are like, I don't know if… Does that work with my stuff? You said you pretty much work with everybody. Is that really pretty universal at this point?
Joey Campagna:
Yeah, I mean, there are systems that we don't have an interface with, but they're rare. All of the big ones. IDEXX Cornerstone, AVImark, ImproMed, easyVet. We cover all of those, and some of the emerging PIMs like Rhapsody. We have an integration with Vetspire. Over 90% of customers will have a practice management system that works with ours. If you use SmartFlow, and you use a practice management system that we don't support CUBEX will still integrate because we can integrate through SmartFlow. That's almost never a problem today. It was five years ago. That's not the case anymore.
Joey Campagna:
When we talk about integration, there's really three components. There's the patient information coming over from the system into CUBEX, so we're not typing in anybody's name. There's the medication profile coming over into CUBEX from the system so we know what drugs have been prescribed or written for. Then there's the billing information being sent from the CUBEX back to the practice management system to make sure that all the charges are right.
Joey Campagna:
On that note, it's very interesting when we look at our own data about how customers use the system, because for the most part, the practice wants all the meds to be entered in the practice management system, and then you go over to the CUBEX, pull the patient up and Oreo's there and it's like 1cc of buprenorphine. Okay, I grab it. Depending on the practice we look at, between 10 and 20% of transactions originate at CUBEX and then are sent back over to the practice management system. What that tells us, is that that is a charge that was likely to have been lost in a manual system.
Joey Campagna:
I'm not a vet. I'm not even close to a clinical professional. I come from a medical family. My brother's a surgeon and so was my grandfather, a human surgeon. My mother was a registered nurse. I have some idea, especially after almost 20 years hanging out in veterinary practices, how things get in the treatment area. But, Andy, you know this better than I do, sometimes you just ask somebody for something because your hands are busy doing something else.
Andy Roark:
Sure.
Joey Campagna:
Right? And that ask doesn't wind up getting input into easyVet. It just happens. So between 10% and 20% of those medications that we grab, especially in the treatment area. In the treatment area, it's actually more than that. That's the highest risk area. So we try to expand the conversation beyond just controlled substances to really encompasses all of what are known as drugs of concern. Gabapentin is one of these propofol drugs that even the pads that you use to write prescriptions, those are an item of concern, right? Those are items that we encourage folks to manage with CUBEX, because while they may not be controlled in terms of the federal Title 21, they're still dangerous and you still want to know everything you can about them.
Andy Roark:
Can you talk about the costs of manual logging? I think that's a great example of it. I truly believe people are generally good and I really do think highly of people in our industry and maybe that's a big stereotype, but it I like that people and I found them to generally be really good people. I don't think that people mean to use drugs on patients without billing for them, things just fall through the cracks.
Joey Campagna:
Yeah, absolutely.
Andy Roark:
As we're working fast and things like that. So when you say, “Hey, we've got 10% to 20% of our drugs are getting entered in into the CUBEX system and not into the PIMs,” I completely agree that yeah, it's not hard to see how those things traditionally would've been taken with the idea that we'll put them in later and it's just too easy to forget, right? We're all busy. You've got some numbers I've seen before, I think, on the cost of manually logging medications. Can you talk about that a little bit?
Joey Campagna:
We've looked at this a couple different ways. Your listeners can think about this in a couple different ways. First is just the raw time that it takes. We just did a study with one of our large corporate customers who asked us to look into this. We found that on average, their practices were accessing CUBEX 18 times a day. Right now all they use CUBEX for is controlled substances. That's 18 controlled substance transactions a day. We measured the time it takes them manually to log those before we put them in, and it's on average three minutes or so. That's about 54 minutes of time every day that's just devoted to manually logging controlled substances.
Joey Campagna:
But there's another cost that comes with that, right? You might look at that cost and say, okay, well, we pay our technicians, let's say $20 an hour, so that's about $18 in cost. There's also the opportunity cost of that time, right? What else could the technician be doing in 54 minutes and how much revenue could that activity generate versus logging control substances, which isn't really revenue generating. But there's also the cost of missed charges. I pause before I say that because people tense up when they hear that. Three out of four times we say those words, we get, “Well, Joey, that's not a problem in our practice. We don't miss any charges. We're great.” We always say the same thing, that might be true. We can only talk about averages, what we see across [crosstalk 00:30:30]-
Andy Roark:
Totally. Not your practice, but other practices like yours. Yeah, no, I get it.
Joey Campagna:
Yeah. Other practices that aren't staffed by people that are so charismatic and smart and good looking, right? At the end of last year we did a multi-site case study for another group practice. Group practices are great for data collection because they give you a larger end, right? So instead of looking at one practice, we can look at several across the country to try and control for variables.
Joey Campagna:
We looked at the SKUs, the items that CUBEX managed the year before CUBEX was installed, how much revenue was generated for those items, and then how much revenue was generated for those same SKUs the year after we installed CUBEX. What we found is startling. I'll give you the link to this study, you can put it in the show notes, Andy, but we found in every case, the revenue growth for those SKUs dramatically outpaced the revenue growth for the hospital as a whole to the point where most practices had a six or seven times ROI in CUBEX. In some cases the CUBEX revenue, the revenue from SKUs managed by CUBEX, was four or five times higher than the hospital. So what does that mean? Does it mean that all of a sudden, when we put CUBEX in and veterinarians are using all those drugs, three, four times more?
Andy Roark:
Right, yeah. That we're selling a lot more drugs, yeah.
Joey Campagna:
Probably not. Relative to everything, what it probably means is… Again, these were almost all drugs of concern. They were controlled substances or injectables. These are drugs that are used in the treatment area. What it means is that we were giving a lot of them away.
Andy Roark:
Yeah, yeah. I have no doubt.
Joey Campagna:
That's not my… The study authors are Pam Stevenson and Cammy Bailey. They've both been in the industry 30 plus years. Cammy is a CPA and Pam Stevenson is a CVPM, really smart folks. They looked at this and they're like, this is the most reasonable conclusion, because yes, you could change protocols and all of a sudden start to use one drug more than another, we see that, but across four different practices to have the trend line all pull that same way, it seems really likely that they're… Here, we're talking like tens of thousands in revenue in each practice every year. Like you said, it's that other practice. This isn't your practice, this is somebody else, but boy, it's easy to do.
Joey Campagna:
Like I mentioned earlier about 10% to 20% of our transactions start at the cabinet. That's telling us the normal process wasn't followed. This is why software only inventory management is really tough, because with software you can still just go grab the bottle if you're in a hurry. With CUBEX, you have to go through some sort of automation in order to get the door to open or the drawer to open, and then you get your med, which means every time every dose is dispensed, it's recorded and then charged for.
Andy Roark:
Joey, this is fantastic. Is there anything I haven't asked you about that you think that people would like to know? Is there any questions that come up for you that I haven't thought of?
Joey Campagna:
Well, there is one other thing that we do and that's PMP, or PDMP, the prescription monitoring program. This is a thing… America is like 50 little countries all living together with one family, right? Sometimes we get together better than others, just like a real family, right? But some of those little countries, some of the states, are requiring veterinarians to report every prescription that they fill. This is in direct response to the opioid epidemic. Oftentimes this means a daily report has to be run and then either faxed into the state or uploaded to a website. It's a real time drag to the extent that, we've talked to many veterinarians, a saddening number of veterinarians, about the fact that they're not filling prescriptions anymore for controlled drugs because they don't want to deal with the headache.
Joey Campagna:
CUBEX has a software product called PMP, CUBEX PMP. Really creative name, I know, but it's a software product that actually will do that automatically for the practice and submit the report every day to the state through their website. It's push button, really, really easy. You can start that for $19 a month, that's the trial price, and then moves on to 50 bucks a month for most practices. That's another product that we've put out there and we're trying to develop more of those kinds of smaller starter products for practices to come on board with CUBEX and to begin to experience the benefits of automation in inventory.
Andy Roark:
Dude, that's fantastic. Where can people learn more about CUBEX? Where can they find you? Where can they get their questions answered?
Joey Campagna:
Go to cubex.com. That's our website www.cubex.com. If you Google CUBEX, there's a printer company called CubeX. There's a rapper named Cubex. You might see them too, but keep scrolling. You should hopefully find us. Veterinary CUBEX might get you there faster. We're also a Covetrus partner. Covetrus sells CUBEX and actually offers a rebate to help cover the cost of CUBEX if you purchase product through, through Covetrus. It's a great program. We just started it in June, we're off to a wonderful start. They've been a great partner for us to work with. So you can ask your Covetrus rep about CUBEX too.
Andy Roark:
Yeah, totally. I'll put links down in the show notes for people who are looking for it. Joey, thanks for being here. Stephanie Goss, thanks for being here as always.
Stephanie Goss:
Yeah.
Andy Roark:
Guys, have a wonderful rest of your day.
Stephanie Goss:
Thanks so much for joining us today, everybody. We always want to talk about tools, tips, and tricks that we hear about, or have used that we feel like might benefit some of you guys in your practice. So hopefully this was helpful. If you are interested in any of the solutions we talked about on the show today, you can find CUBEX at cubex.com. That's C-U-B-E-X dot com. Thanks so much for joining us. We will see you guys again, same time, save that channel.