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Tyler

Dec 17 2020

Giving Room to Grow

Amaryllis plant, Giving room to grow article by Jess Ayers

By Jess Ayers

Two years ago, my Lead DVM gifted me a beautiful Amaryllis for Christmas with the instructions of “Keep the roots in water but don’t mess with it otherwise. When it dies, let it dry out. Next year, put the roots in the water again and it will come back. Easy!” For the next few weeks, I enjoyed the beauty of this flower daily. When it withered and died, I took solace in the fact that the next year, I’d be able to relive the joy of successful plant ownership. Sadly, my reality was not quite so seamless. Though I kept the roots in water the following year, all that was produced was a super foul odor. I didn’t dare tell the DVM that gifted me her prize Amaryllis, though to be honest, it shouldn’t have come as a surprise – my many desktop succulents in adorable planters have become somewhat of an office cautionary tale. 

Fast forward to yesterday: while visiting a colleague in her new hospital, I noticed a cute glass containing a bulbous plant with super long roots suspended in water and beautiful green shoots coming up. Immediately, I recognized this as an Amaryllis in progress. When I commented on the plant, she told me that her new lead DVM gifted her the plant on her first day, telling her, “We’re going to grow together.” What a beautiful sentiment!

While washing dishes this morning, I stared at my glass votive housing the Amaryllis bulb wondering why it didn’t thrive. I gave it water but didn’t over nurture it. I encouraged it daily. It had good roots… So why wasn’t it growing as expected?

I pondered the subtle differences in the two plants:

  • The bulb on her plant was similar to the inside of an onion. The brown dry layers had been peeled away, revealing a shiny, vulnerable layer. My own plant, while bigger, had a bit of fungus and rot beneath the layers, from years of experience.
  • Her root system was clean and tidy as if any debris had been scrubbed away. Mine were muddled, murky and stinky.
  • Her housing was supportive and shaped in such a way that allowed for the roots to grow long and deep. 

The similarities between my plant and new support staff in the veterinary settings across the world aren’t lost on me. So often in vet med, new teammates come aboard, having been trained elsewhere. They have the experience, so when they arrive at our door, they’re tossed in to “sink or swim.” We find ourselves frustrated when they’re not performing to our expectations and either cut them loose or slightly resent them for not being the teammate you were hoping they’d be. Have we peeled back those layers to see what’s underneath? Have we cleaned up their root system to allow them to really thrive? Are we providing a supportive environment for growth?

While these are things I’ll certainly keep in mind as when bringing new teammates on board, there's also some value in “peeling back the layers” and “cleaning the roots” of my current team, to see what we’re really working with. Who knows, maybe you can teach an old dog new tricks.  

The views and opinions expressed in this article are those of the author and do not necessarily reflect the position of the Unchartedvet.com editorial team.


Jess Ayers, hospital manager and her dog

Jess Ayers is currently the Hospital Manager of Bonnie Brae Veterinary Hospital in Columbus, NC. Like many, she was given a two day introduction into the role and has been doggy paddling her way through veterinary medicine for 10+ years. 

When she isn't working, she enjoys fresh air, rewatching Harry Potter, Buffy or West Wing with her puppies and spending time with people that make her laugh. 

Written by Tyler · Categorized: Blog

Dec 16 2020

Episode 103: Five Phrases for a Happier Practice

Uncharted Veterinary Podcast Episode 103: Five Phrases for a Happier Practice

Dr. Andy Roark sits down with Dr. Cherie Buisson to talk about one of her articles on DrAndyRoark.com: 5 Little Phrases For A Happier Workplace. You can read it here: drandyroark.com/five-little-words…appier-workplace/

Uncharted Veterinary Podcast · UVP 103: Five Phrases for a Happier Practice

About Our Guest:

Dr. Cherie Buisson is one of the first Certified Hospice and Palliative Care Veterinarians in the world. She is an international speaker and author. She spends her time in feline-only practice, hospice practice and teaching other veterinary professionals about hospice, euthanasia and compassion fatigue. Dr. Buisson is the owner of Helping Hands Pet Hospice in Seminole, FL as well as the founder of A Happy Vet.

Editor: Dustin Bays
www.baysbrass.com
@Bays4Bays Twitter/Instagram

Written by Tyler · Categorized: Blog

Dec 09 2020

Episode 102: How Not to Take Angry Clients Personally

Uncharted Veterinary Podcast Episode 102

Dr. Roark and Stephanie answer a question for you – straight from the mailbag!
Hi, can anyone share resources or advice that I can provide for one of my newer receptionists? She is fantastic at customer service, but there will always be some clients that you can’t please. She sent me this message a little while ago: “Hey Meghan, do you have any resources you can share about how to deal with particularly rude and difficult clients? I'm doing my best but this is the second day in a row a client has made me cry on the phone. I'm trying to work on not taking things personally and not apologizing every 5 seconds but it's really difficult for me.”

Uncharted Veterinary Podcast · UVP 102: How to Not Take Angry Clients Personally

Links:
Upcoming Events: unchartedvet.com/upcoming-events/

Editor: Dustin Bays
www.baysbrass.com
@Bays4Bays Twitter/Instagram

Written by Tyler · Categorized: Blog

Dec 02 2020

Episode 101: COVID for Christmas

Sticking your head in the sand and pretending this winter will be like any other is a mistake. There is a chance you are going to get sick and be out. Someone on your team is almost certain to test positive (if that hasn’t happened already), and the outdoor solutions (like curbside service) may not work as well in a snow storm as they did over the summer.

You don’t need a firm plan for these scenarios. There are simply too many unknown variables to plan for, but you should have at least considered them and assembled a basic approach that you will take if/when things go sideways. Making that plan is what this episode is about.

Uncharted Veterinary Podcast · UVP 101: COVID FOR CHRISTMAS

Links:
Upcoming Events: unchartedvet.com/upcoming-events/
Uncharted Swag: unchartedvet.com/swag

Written by Tyler · Categorized: Blog

Nov 24 2020

Episode 100! When Bad Reviews Come on Sunday

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and practice management goddess Stephanie Goss celebrate 100 episodes by wildly disagreeing on what to do when a scathing review comes in on the weekend. This is a really fun episode, not just because the advice is candid and the discussion real, but because you get to see how Andy and Stephanie really work in their own team, and how they collaborate to get to the best outcome. Check it out!

Uncharted Veterinary Podcast · UVP 100: When Bad Reviews Come on Sunday

Links:
Easy Marketing Wins Workshop: unchartedvet.com/product/marketing-2021/
Uncharted Swag: unchartedvet.com/swag

Written by Tyler · Categorized: Blog

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