By Jennifer Galvin
Communication is key in a successful veterinary practice. I often find people agonize over having a difficult conversation with a co-worker, client, or with other people in their every day life when it would be much easier to just ask that person what happened and move forward with the conversation. We have enough stress in the veterinary workplace and the anxiety of communication shouldn’t be added to it.
The views and opinions expressed in this article are those of the author and do not necessarily reflect the position of the Unchartedvet.com editorial team.
ABOUT THE AUTHOR
Jennifer Galvin, Jersey-girl at heart, started in the veterinary field in 1998 by “hounding” (get it) clinics in Arizona to let her volunteer. Finally, she snagged her first job as a kennel attendant. Since that time she has worked as a client service representative, technician and an office manager. She moved to Georgia in 2001 (for a boy, which was a big mistake) and worked as an overnight emergency technician (but only for a year because, wow, that was not her jam). Once she realized management was her passion she returned to Arizona (where she belongs, thank you very much). While working as a lead technician, she attended Northern Arizona University to obtain her management degree. Jenn then met her now business partner (Erika Cartwright, DVM and high heel wearing genius) at a clinic she was managing. In 2012, they created Advanced Animal Care. Jenn has a passion for staff development, conflict resolution, communication, education, marketing, and for some reason has great luck with computer problems (no, she will not fix your laptop). She is owned by her three dogs: Bumbee, Fern, and Joan of Bark, three cats: Mr. Pickles, Pants, and Zedd, and is married to a fellow nerd and desert lover: Jesse. She enjoys painting and dad jokes in her spare time.