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Civility Master Class
Are you ready to Master Civility? Join the world renown Jerk Researcher Cyndie Courtney as she helps us treat practice toxicity! Recommended Reading: “Mastering Civility“ by Christine Porath
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Creating a Style Guide for Your Practice
Melanie Kramer
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UVC April 2019
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Scheduling for a Happy, Profitable Practice
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Appreciation Master Class
Appreciation – motivate your employees by speaking their language! Taught by Tracy Sands Appreciation is what bonds your employees to your practice and what motivates them to be their best selves! In this 3-week course, you will learn the important (but often overlooked) difference between recognition and appreciation. Employees express and receive appreciation through 5 […]
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Avoiding Inbox Overwhelm - Email Management during Happy Hour
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Strategic Planning Master Class
The objective of this course is to provide practice owners and managers with a strategic foundation on which to grow their practice in the next 12 months. This class will be made up of FOUR 90-minute lectures, and FOUR 60-minute office hour sessions. Syllabus: WEEK 1 Big Picture Planning Realizing core values, refining your vision, […]
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Top 5 Mistakes Financial Veterinarians Make
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Podcast Master Class
Have you ever considered starting a podcast for your veterinary practice or personal brand? Podcasting is a fantastic way to build your brand, produce content, and reach potential clients. In this Masterclass Dr. Andy Roark and Brandon Breshears will help you go from no experience to understanding everything you need to get started! We will cover equipment, why you should […]
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Brand Breakdown
Dr. Andy Roark and Dr. Faye Whyte break down her digital and social media properties to build a simple marketing approach that will actually work.
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Dollars & Sense: Should You Invest in Fear Free
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GSD 2018
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Personal Branding: Putting Your Plan Into Action
Dr. Andy Roark talks through personal branding with Dr. Katie Berlin. We hope this is helpful to those of you growing your side hustle!
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UVC 2018
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How To Handle 1-Star Reviews and Other Online Nightmares
If online reputation management matters to you, this is the course for you!
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Job Hunting Tips for Technicians
Are you looking for a new job, or a raise?
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Emotional Warfare in the Vet Practice: A Survival Guide for the Veterinary Technician
Find the joy in your work again!
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Vet Technicians Make or Break New Veterinarians
Vet Techs can make or break a new veterinarian, find out how, why, and how to prevent the chaos.
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Playing the Hand You Are Dealt - Building Culture in Established Teams
Learn to work within the confines of an existing team and practice culture to create the type of culture and team that you ultimately want to have.
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How To Use Slack To Get More Done
Learn how to use Slack to cut down on email and miscommunication in your practice!
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How To Book Appointments (& Get Your Life Back)
Are you ready to take your life back? Learn how to book appointments in a manner that’s genuinely vet-friendly!
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Client Service, You Are Doing It Wrong
Learn how to modernize customer service to better serve our clients and to provide you and your team with the flexibility and life balance you want and need.
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Part Time Practice
Part Time Practice: How to make a 20 hr work week a reality
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Trello for Veterinary Clinics
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Snapchat for your Veterinary Business
Can you really use snapchat to grow your veterinary business?
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How to Get it All Done!
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Creating New Job Ads
Creating new job ads with Dr. Andy Roark and Jim Taylor.
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Help! I'm Out of Exam Space... Now What?
Are you running out of space at your veterinary practice? It seems like a good problem to have, but it’s definitely a tricky one to manage.
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How To Create And Use Chatbots To Grow Your Veterinary Practice
Using automated chat programs like Manychat to communicate with.
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8 Steps to Exam Room Boundaries
Dr. Andy Roark and Dr. Bree Montana of the VINFoundation & Vets4Vets want to help you regain calm and control in the clinic and in your daily life.
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How Not To Break Bad News
Do you need to break bad news? Need help learning to do it better?
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Let's Talk Teeth
Join Dr. Andy Roark and Donnell Hansen, DVM DAVDC Dentistry and Oral Surgery as they talk teeth. Learn how to gain dental confidence and compliance in your general practice.
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Help! My Team is Bashing Clients
Mrs. Jones didn’t buy heartworm prevention for Sparky at checkout, and now two team members are talking about her behind the front desk. You hear them from down the hall and realize the pet owners in the waiting room probably heard the conversation too… This scenario happens in countless veterinary clinics. Client bashing can lose […]
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Working With the Cash Strapped Client
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Managing Bad Behavior In An Associate Vet
“Marsha” has owned her practice for 3 years. Ten months ago, she hired her first associate veterinarian. The associate isn’t meeting expectations and continues to show up late despite regular progress meetings. Mike Falconer & Dr. Andy Roark talk through what’s going on and where to go from here.
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How to Hire for Clinic Culture
Do you have 7 minutes to invest in learning how to hire for fit? Are you tired of turn over and toxic team members? Learn how to hire for culture!
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Having Difficult Conversations
Join Dr Roark and Stephanie Goss as they field your questions about having difficult conversations.
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When Good Employees Behave Badly
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Hiring a PM
Why your practice needs a practice manager and tips on finding the right person.
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Talking Through A Brand Ladder
Join Dr Roark as he works with Tyler Grogan to move through her Brand Ladder
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Are They a Jerk, or Is It Just Me
Tips for working with people!
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Help! My People Won't do What they Say they're Going to do!
Holding folks accountable for what they say they’ll do.
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What You Need to Know About Dog Knee Injuries
Do you have questions about CrCL injuries in dogs? How dog knee injuries occur and how to treat them.
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Making Euthanasia Easier for Everyone
Tips for making euthanasia easier for patients, clients, and caregivers.
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Is Anesthesia-free Dentistry Right for Your Practice?
Got questions about Anesthesia-free Dentistry?
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Client Communications: 5 Canine Cancer Mistakes to Avoid
Avoiding five common mistakes when discussing cancer with clients.
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Today's Pet Owners - What they Want and How to Provide it (on your Own Terms)
Are you still treating pet owners the same way you did 5 years ago? If so, you may be in trouble. Dr Roark will walk you through an outstanding research study made possible by MERCK Animal Health & Unfenced Animal Health Experts. We’ll unpack what the research says is different about today’s pet owners, and […]
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5 Minute Seminars
Improve your business or management skills in small digestible bites!