Summer Burke-Irmiter, MBA, has worked in veterinary hospitals for over 26 years. At the Uncharted Conferences, you will find her proudly wearing her Founding Member button and excitedly talking about her two amazing hospitals with over 22 doctors, the Open Hospital design which allows clients to go wherever their pets go and pitching her latest outlandish ideas to anybody who will listen. She's earned the nickname of “Goddess of Innovation” in some circles (along with other nicknames we won't mention here) by helping to launch remote teams at Adobe over 9 years ago, pushing for video visits a year before the pandemic, and touting the benefits of online chat to her team. The recent development of Video Client Representatives is one of the many creative solutions Summer has to solve common issues in our industry. Summer runs away to the circus every chance she gets and trains in Cirque du Soleil type arts such as lyra, a spinning hoop 6-12 feet in the air.
About Summer's Get Sh*t Done Shorthanded Session
Virtual Client Service Representatives: How to Staff Your Hospital From Afar
You will walk away from this workshop with an understanding of the basic technology needed for a remote person to help you in your hospital…even as early as next week! Learn how to expand this process to cover additional areas of your practices like in-room checkouts, triaging, surgery scheduling, and more.