About Sue Sayles
Sue started out as a mixed animal practitioner and converted to canine/feline exclusive general practice. She graduated in 1997 from Michigan State University and bought her practice in 2001. It grew from less than $300,000 gross to over 2 million and has 23 employees with 4 doctors. Sue is a mom to Katie, a college athlete and wife of Nick, who is an engineer. She was the youngest president of the Michigan Veterinary Medical Association in 2012 and continues activity with organized veterinary medicine through the local and state associations. After 22 years of practice, she found another passion in sharing leadership and management experience and coaching others through the growth process and is still practicing part-time as an owner.
About Sue's Session at Uncharted Practice Owner Summit 2024:
4DX: It’s Not the Idexx Test We’re Talking About- Executing your Goals (Workshop)
This talk will walk through the concepts in the book The 4 Disciplines of Execution. It shows how identifying goals and then using the right metrics can mobilize your team to change behaviors and make a real difference in your operating results. Focus is important so that the team is working toward the same goal. We need to identify that goal and then look at data that can actually help us make decisions that affect outcomes, instead of looking at data that shows us how we did after the fact when we can’t affect the result. Driving strategies that create results is the job of a leader. There are different applications for Leaders of Leaders vs the Team Leads who are in charge of the Frontline Team. This presentation will introduce the concept of 4DX and discuss the skills leaders need to direct other leaders on their team.