Heather has spent over 25 years in the veterinary industry, with 20 years in small animal practice. She has taught several years for both veterinary technology and assistance programs and has authored the book “Front Office Management for the Veterinary Team”, now in its 3rdedition. Heather is well known and lectures nationally and internationally and has authored several articles with the goal of developing leadership and management structure in the veterinary practice. Currently, Heather is the Director of Operations for Encore Veterinary Group. She serves on several advisory boards, including the WVC Board of Directors and Pet Nutrition Alliance. She has received Speaker of the Year awards for both 2016 and 2017 from the Western Veterinary Conference.