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Revolutionary veterinary marketing & business conference for those forging their own paths and telling their own stories.

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GSD Shorthanded Speaker

Lily Chen, DVM

photo of Lily Chen Dr. Lily Chen is a small animal integrative veterinarian in Los Angeles, California. Her journey in veterinary medicine took her from an internship at a specialty hospital to a busy conventional hospital as a general practitioner. She then fell in love with holistic medicine and began practicing as an integrative veterinarian. She started a personal brand and a housecall practice which has now turned into a unicorn brick-and-mortar practice. It's fun to try to do things in vet med uniquely and differently. 🦄

About Lily's Get Sh*t Done Shorthanded Session

The Phone-Less Veterinary Clinic We have heard over and over how overwhelming the call volume has gotten, especially since the pandemic. Instead of trying to manage the overwhelm with phones, why not consider more efficient ways of communicating with clients? Dr. Lily Chen's clinic has not had physical phones since they started in 2020, and she wants to help other clinics find ways where they can go phone-less.

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Individual Ticket

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Stephanie Goss

Stephanie Goss started in the veterinary field quite by accident but fell in love with the experience of being able to serve people and their pets. With over 15 years of experience both on the floor and in the office, Stephanie is passionate about staff education, team culture, management and training. Stephanie loves helping managers and owners control their inventory and leverage their profits by maximizing their home delivery using online pharmacies. She is a vet med nerd who loves to geek out about technology, especially Practice Management Software. She has experience as a practice manager in both private and corporate practices, ranging in size from one to seven doctors. She has experience as a consultant and trainer with AVImark software, paperlite/paperless transitions, practice management and staff. Stephanie is the Director of Community Development for the Uncharted Veterinary Conference. More notably she’s the co-host of the Uncharted Veterinary Podcast where her laughter highlights the start of every episode and her knowledge bombs reign down like massive chunks of enlightenment from on high.

About Stephanie's Get Sh*t Done Shorthanded Session

Avoiding Breakdowns When You're Shorthanded This session will help attendees learn how practices can use different technology tools to help streamline their workflows. Technology options to support working with less staff are great ways to shift communication focus with clients from a place of stress and frustration to a place of regular and clear communication on what we can do for them.

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Individual Ticket

Buy 2, Get 1 Free Ticket

Jenn Galvin

photo of Jenn Galvin Jenn Galvin is a spreadsheet-loving Veterinary Practice Manager with over 20 years of experience in the field. Growing her hospital and helping her team succeed through hard work, positive leadership, and humor is what gets her up in the morning. She's an introverted inventory nerd that loves bratty beagles, dungeons and dragons, and the outdoors. She loves sharing the mistakes she's made, and the things she's learned with other hospital owners and managers so they can grow their hospitals, teams, and themselves!

About Jenn's Practice Manager Summit 2023 Session

When Harry Hates Sally: What To Do When Employees Fight! Many of us are short-staffed right now, so it’s more important than ever to have a harmonious hospital. Conflict is no fun, but avoiding it only makes problems grow. In this workshop, Jenn Galvin will review how to navigate conflict in the workplace, deal with the different personalities involved, and get employees on the same page in a positive productive way. Her system of open, positive communication in the practice is one you will definitely want to hear more about!

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