Persuasion in Practice: Changing Behaviors Without Conflict presented by Andy Roark, DVM MS
In this session, Dr. Andy Roark will explain 5 different persuasive approaches that can be taken to change an employee or co-worker’s behavior. These approaches include leveraging the other person’s natural motivations, building commonality through clinic core values, creating a personal developmental framework to guide behaviors, positive reinforcement protocols, and finally, negative feedback.
How The Best Hospitals In America Bring Happiness and Healing to Patients and Employees presented by Bash Halow, LVT, CVPM
I used to think that I needed to prop up my employees’ moods with cupcakes, contests, games, bonuses and free lunches. It never worked. If the workplace sucks, no amount of Panera sandwiches is going to make it unsuck. You can fool a dog into believing that metronidazole is delicious if you cover it with Cheez Whiz, but if an employee thinks you’re the reason they have a lousy workplace, feeding them a Napa Almond Chicken Sandwich won’t convince them that you’re less of a pill. The best hospitals in America, indeed the best businesses, understand that each employee thrives on the feeling that he or she is a uniquely valued member of a uniquely great enterprise.
Confronting Drama At Work When You Can’t Stand Confrontation
If you’re tired of being the one that’s always scolding and correcting disruptive behavior at work, this workshop is for you. Thought exercises, funny stories from Bash’s long career helping practices, and the latest research in HR foment a thoughtful discourse on how we can police bad behavior at work without having to be the bad cop. You’ll learn how the best businesses have made their review process more impactful, how to give employees the power to shape up or ship out and how to get inside the head of your worst culture crasher and to coach him or her effectively. Think you can make a difference in the lives of your employees… and maybe change their lives forever? This workshop may give you insight into how to do just that!
The Ultimate ROI: Veterinary Employee Wellness presented by Brandon Hess
Return on Investment (ROI), it’s a term said a lot when speaking to practice managers and owners about buying a piece of equipment, hiring a new doctor or providing staff with education. What can I expect in return (financially) for spending this money? ROI should not only be thought of as just generating additional revenue, but also reducing expenses. Teaching staff to be happy increases your chances of generating more revenue and expenses will be reduced through minimizing mistakes and turnover. In Brandon’s main stage talk learn to understand the statistics behind investing in employee wellness, and how that can provide a return for your practice. Also learn where to start with wellness, what topics to educate on and how frequently. Finally, be able to create a budget for education based on current industry benchmarks.
Employee Wellness: A Fresh Look at KPIs
What Key Performance Indicators (KPIs) do you currently track for your practice? New clients and patients? Average revenue per transaction? Revenue increase over LY? All of these are great KPIs to track but do not give you an encompassing picture of your practice’s health. Health is not just about finances within the practice, but also the health of your team which is your biggest asset. Success of a practice should not be considered the precursor to employee happiness. Instead, happiness should be thought of as the precursor to practice success. In this engaging workshop attendees will learn a different look on KPIs for their practice that will be reflective of employee wellness and happiness.
Fact or Fiction: The Stories We Tell Ourselves presented by Jade Velasquez, LVT
It is human nature to create stories to fill in gaps on behaviors and provided information. The stories we create in our clinics can cloud facts and contribute to negative feelings about team members, their actions and their performance as well as contribute to negative self-esteem and feeling confined to behaving in a way that promotes our perceived stories. Jade will help to define the difference between fact and fiction and provide tools to get to the truth behind those stories.
Who are These People!? presented by Debbie Hill, CVPM, SPHR-SCP, CCCFP
Ever feel like you have difficulty knowing your team’s generations, personality styles, etc? In Debbie’s main stage talk you will learn about building respect for those weirdos or anyone who is not like you and how to remind everyone of your “why?”.
This Isn’t Middle School!!!
Join Debbie’s workshop if you are looking to recognize key factors in your team drama. Get help recognizing the agitators and the passive victims and learn methods to refocus energy back to clients & patients.
Practical Tips for Mediating Team Conflict presented by Saye Clement, DVM
Want to learn practical tips on how to facilitate good working relationships amongst team members? During Saye’s main stage talk she will talk about setting expectations for behavior in your practice, spotting trouble amongst team members and how to teach team members to resolve their own problems.
Client Screening: Attracting Your Perfect Clientele
Learn how to ensure that clients are a good fit for your practice culture. In this workshop learn how to determine your practice’s culture, how to determine if a shopper is a good fit for your practice and how to teach techniques to your team to handle someone who is a poor cultural fit.
Communicating Through the Noise presented by Mike Falconer
For his main stage talk, Mike will teach you strategies for improving internal communication using a multi-modal approach. First, learn how to empower staff by using the communication tools that are right for your practice and practice culture. Then, learn how to use technology that is low cost and that you almost certainly already have. And finally, learn how to hold better meetings and to hold the meetings you need.
Annual Reviews Suck: Just Not as Much as All the Other Ways to Review
Reviewing is what is important. How often you review, informally or formally, onsite or down the street at the local coffee shop, is up to you, but you have to review. But reviews are not just about feedback. Reviews are about the future. In this workshop find out why you should review. Find the review model that works for you and what you actually want to find out during a review. And create informal and formal review templates.
Building Better Behaviors: How to Incorporate Core Values into your Daily Practice Life presented by Tracy Sands, DVM
This workshop will briefly go over creating your core values but be targeted primarily to those who already have values in place. It will be discussed how to get team buy-in of core values and weave them into daily practice life from the hiring process through to staff meetings. Attendees will create behavioral standards for their own practices and go home with values-based activities for their teams.
Dare to SWAB: Easy Ways to Assess Your Teammates presented by Phil Zeltzman, DVM, DACVS, CVJ
Phil’s workshops are always a hit! The goal of this workshop is to describe the SWAB test and the 4 personality types. Phill will help attendees assess their teammates as well as help them better understand each other.
It’s All Fun and Games: How to Play, Engage With and Reward Your Team presented by Jenn Galvin
What the heck is employee engagement? How do you define, measure, and improve it? In Jenn’s workshop you’ll learn how to have fun with your staff to get better engagement and in turn, have a much more productive and profitable hospital!
“Why can’t they just…?” Tools to Shift Perceptions and Tackle the Drama presented by Senani Ratnayake, BSc RVT
Drama is often caused by our failure to see another perspective. Our perceived struggles can be very distracting and when each team member has their own stuff going on, it is difficult to achieve unity. In Senani’s workshop learn about utilizing activities designed to discuss and explore perceptions, achieve a better appreciation of the impact and consequences of perceptions and how to navigate them and address personal, team, and business – this workshop is going to help you and your team get engaged and grow.
Wellness Resources for a Whole Team presented by Jamie Holms, RVT, CPT1
We all know Veterinary Medicine is a team sport. Our approach to wellness and mental health can be approached from a similar vantage point. Attendees will learn how to approach wellness in practice from a whole team perspective. They’ll learn about the benefits of a whole team approach to mental health and what resources will help them get started.
The New Grad Power Plan – Mentorship 2.0 presented by Dr. Lindsay Gallagher
In Lindsay’s workshop, you will create a plan to help support a recent grad veterinarian in your practice. Learn how to set your new grad up for success, know the common new grad struggles and how to spot them early, and supercharge your mentorship skills so your new grad will learn faster, work smarter, and love you for it!
#UsToo: Talking Openly About Sexual Assault, Harassment, and Keeping Your Employees Safe presented by Alrinthea Carter
How do the #MeToo and Time’s Up movements affect you and your practice? This will be a frank talk about how you can provide a safe, and productive atmosphere for your colleagues and staff. Attendees will learn basic information about what constitutes sexual harassment, sexual assault, and abuses of power, and workable solutions to take home to apply to their practices and organizations.
Crafting Great Job Descriptions: It’s Not As Tough As It Seems presented by Julianne Evenhus, CVT, CFE
Building good, accurate job descriptions is a difficult task. Especially in a busy practice where everyone helps each other out. in Julianne’s workshop you will learn how to build great job descriptions. Then, learn how to put those job descriptions to real-life use!
She Works Hard For The Money (Benefits, and Perks, too)! How to Pay Your People presented by Stephanie Goss
Do you have any idea what your true staff costs are? Have you ever sat down to give someone a raise and realized you had no idea how they got to where they are, salary-wise? In Stephanie’s workshop, you will talk through some of the most common pitfalls that veterinary practices face when it comes to paying their teams, as well discuss how to create a balanced budget that takes staff needs into account. Learn how to consider and choose perks and benefits that fit your team and how to create a pay scale system that puts your individual team members in control of how much they make and how fast they can change that.