Featured Product

Showing all 7 results

Are They Willing To Wait For It? Making Wait Times Work For You
Are long wait times negatively impacting your veterinary clinic’s client satisfaction and team morale? Discover how to turn wait times into an opportunity to enhance the experiences for everyone in your practice!

This engaging workshop combines the fields of operations management and psychology to explore the study of waiting in lines, also known as queue theory. You will dive into the research covering a range of topics including:
- Common queueing behaviors – what can we let people do more of?
- Appointment syndrome – what is the sticking point of appointments?
- David Maister’s Laws of Service
- The concept of queue rage (and how to avoid it!)
- The eight factors to consider in the psychology of waiting according to David Maister.
You’ll also interact during practical activities to discuss case examples and develop customized queue management systems that you need in your individual practice right now, with a focus on managing client expectations, effective client communication, team communication, and increasing value through queue experiences.

Get ready to walk away with practical solutions to manage the different ways people wait in veterinary medicine, and tools to start making wait times work for you!

When: September 13, 2023, 8:30-10:30 PM ET/5:30-7:30 PM PT

$99 to register, FREE for Uncharted Members
$99.00
Select options
How to Have Fun and Engaging Meetings

Are you tired of boring meetings that leave your staff disengaged and unmotivated? Do you find that team members struggle to remember important information because they weren’t paying attention? Is low team morale affecting your organization’s productivity and success?

With over fifteen years of experience leading meetings, Jenn Galvin has cracked the code to making meetings both productive and enjoyable. Get ready to transform your meetings into engaging experiences that leave a lasting impact.

Join our interactive Live Virtual Workshop, “How to Have Fun and Engaging Meetings,” where we address these common challenges head-on. Jenn Glavin has experienced the highs and lows of meetings and has discovered the secret to creating meetings that are not only effective but enjoyable for everyone involved. With a proven structure and approach, Jenn has transformed her own team’s meeting experiences, fostering active engagement and a sense of fun.

Key Benefits of the Workshop:

1️⃣ Engaging and Fun Meetings: Discover practical strategies to transform dull meetings into dynamic and exciting experiences. Learn directly from an expert who has honed their meeting skills to create an atmosphere of enthusiasm and enjoyment.

2️⃣ Improved Attendance and Participation: Watch as attendance and active participation skyrocket! Master techniques that empower you to create an inclusive meeting environment that encourages input and collaboration from all team members.

3️⃣ Retained Information and Enhanced Productivity: Say goodbye to forgettable meetings! Gain insights and learn how to deliver information in a way that ensures it is not only heard but retained. Boost productivity by maximizing the impact of your meetings.

4️⃣ Increased Team Morale: Experience the power of a positive and uplifting meeting environment. By infusing fun and engagement into your meetings, you’ll witness a remarkable shift in team morale. Motivated and happy staff members contribute to a thriving and successful organization.

When: August 19, 2023, 12-2 PM ET/9-11 AM PT

$99 to register, FREE for Uncharted Members

Don’t miss this unique opportunity to learn the art of creating meetings that are both effective and enjoyable. Reserve your spot in “How to Have Fun and Engaging Meetings” today and unlock the potential of your team meetings.

$99.00 Select options
Mug
$14.95 – $19.95 Select options
Practice Owner Summit Hoodie
$50.00 Select options
Practice Owner Summit Zip-Up Hoodie
$55.00 Select options
Supporting New Graduate Veterinarians

Are you ready to equip your veterinary practice with effective mentoring strategies for new graduate veterinarians? Join our live virtual workshop, “Supporting New Graduate Veterinarians,” led by Dr. Katrina Breitreiter, DVM, DABVP. With years of experience in mentoring new grads, Dr. Breitreiter will guide you in cultivating a strong mentorship culture, attracting top talent, and supporting your new graduates to thrive in clinical practice.

1. Attract New Graduate Veterinarians

Overcome the challenges of hiring new graduates in the current competitive landscape. Learn proven strategies to attract and select top talent for your practice, setting the stage for a successful mentorship journey.

2. Build an Effective Mentorship Program

Create a tailor-made mentorship program that empowers new graduates to develop independence and ramp up production. Discover how to customize mentorship approaches to meet the unique needs of each individual.

3. Comprehensive Support for New Graduates

Gain insights into providing comprehensive support to new graduate veterinarians throughout their journey. Learn how to nurture their growth, both in the hospital and beyond, to foster long-term success.

Live and virtual, this interactive workshop provides an engaging learning experience. Dr. Breitreiter will share her wealth of knowledge and expertise, enabling you to interact and learn in real-time.

When: November 3, 2023, 2:00 pm – 4:00 pm ET / 11:00 am – 1:00 pm PT

This program is applicable toward the continuing education requirement for the Certified Veterinary Practice Manager (CVPM) program offered by the Veterinary Hospital Managers Association (VHMA). 2 hours.

$99 to register, FREE for Uncharted Members.

Don’t miss this opportunity to foster a culture of mentorship and support within your practice. Register today and invest in your new graduates’ success!

$99.00 Select options
Team Meetings That Build a Financially-Informed Culture

Are you struggling to create a balance between a money-focused environment and a culture that values more than just profits? Do you feel judged for how your practice manages its finances? Get ready to tackle the challenges surrounding financial transparency and foster a culture that goes beyond mere numbers.

Uncover ways to create a stronger, more financially savvy practice that thrives on teamwork and a shared vision. In this live virtual workshop you will:

1️⃣ Foster a Financially-Informed Culture:

Learn how to engage your team in understanding and appreciating the financial aspects of your practice. By involving them in setting metrics, you’ll create a united front in driving financial success while maintaining a strong cultural identity.

2️⃣ Promote Transparency and Trust:

Break down the barriers between team members and financial matters. Openly share enough financial information to ensure transparency, building trust and eliminating judgment within your practice.

3️⃣ Cultivate United Engagement:

Discover strategies to keep your cultural feel intact while introducing necessary financial metrics. By involving your team in the process, you’ll create a sense of ownership and engagement in achieving both financial success and a positive work environment.

Gain the knowledge and skills needed to navigate financial matters effectively, align your team with strategic goals, and foster a culture of financial awareness and accountability within your practice. Don’t miss this opportunity to transform your financial meetings and drive your practice toward greater success.

When: October 25, 2023, 12-2 PM ET/9-11 AM PT

$99 to register, FREE for Uncharted Members

$99.00 Select options