Smarter, Simpler, Faster: Efficiency in the Age of COVID presented by Andy Roark, DVM
Dr. Andy Roark will break your standard wellness or emergency appointment into pieces, and work groups will discuss best practices and biggest mistakes for each component of the appointment. From scheduling to communicating expectations, from receiving patients to discharge, we will discuss what is working and what is not so that you can find the inspiration you need to build the system that will work in YOUR practice.
Life in a Dumpster Fire: Why We Need Big Hugs, Listening Ears and the Power of Choice To Survive presented by Stephanie Goss
Overwhelm. The overwhelming weight of (perceived) failure. Decision paralysis. These are all things that I felt when I stood at a professional crossroads. Through some stories of the lessons learned on the road less traveled, we will discuss the importance of mentorship, professional relationships with our teams, active listening skills, and the power of choice in determining your ability to control your next step and move forward.
What the Hell Do I Do With These People?!?
Have you ever hired new team members, had the entire team excited about new people joining the team, and then once they got there, had zero plan or idea what to do with them? Or have you ever felt so overwhelmed with a workload that you hired multiple people to start at the same time and everywhere you look there are bodies standing around because no one knows what is supposed to be happening? We’ve all been there. And on the rare occasion we succeeded, it was the pure luck of having an amazing team member who figured it out with a lot of their own hard work!
What Got You Here Won’t Get You There presented by Peter Weinstein, DVM
In a rapidly changing world, the veterinary profession needs to keep pace. This means new ways of thinking, new business models, and other disruptive ways of providing for the care of our patients and clients. The messaging from this presentation is to survive, thrive, and to feel alive! We need to think differently and act differently more than we ever have.
A Recipe for Practice Success
With a strong foundation and a vision, a veterinary practice is in a perfect place to deliver a consistent and predictable experience for the patients, clients, staff, and management. To accomplish this, you have to develop the systems and processes that everyone delivers on – each time and all the time, without fail.
Dr. Weinstein is sponsored by Care Credit.
Get Your Sh*t Together with Inventory Management presented by Jenn Galvin
Inventory management (though challenging) doesn’t have to feel impossible, so why is it so painful? What’s stopping you from getting started? Where the heck should you even start? I frequently hear there’s not enough time, there are too many choices, too many vendors, budgeting takes work, and retail is taking over. I promise there are ways to deal with all of those things and accomplish a sane system for your hospital inventory.
Let’s learn about better ways to manage your inventory system. In this workshop, you’ll learn how to implement a basic inventory system that helps avoid the typical pitfalls of inventory management. By the end of the workshop, you will develop a plan to meet the needs of your practice inventory.
Negotiation Relationship Building presented by Lance Roasa, DVM
Negotiation’ is a loaded word. ‘Negotiation’ implies that participants are going to give something up and one side is going to ‘Win.’ Veterinarians and veterinary employers tend to avoid negotiation, especially transactional negotiation because of the conflict and tension involved.
The Fire Dance: Igniting Efficiency + Positive Change in Your Practice – Part 1 presented by Bret. D. Canfield
Our world is a busy world, constantly swirling in a blur of important tasks, ingrained habits, and ever-present distractions. How then do we help but be bogged down in the chaos? Muscling through these difficulties is not a sustainable strategy, nor is ignoring them and letting them build into a mountainous obstacle standing between ourselves and our goals. The answer is a dance… a Fire Dance.
The Fire Dance: Igniting Efficiency + Positive Change in your Practice – Part 2: Skills Workshop
In this workshop, we will discuss the 3 brands of inefficiency in veterinary medicine, and how to implement a few key ideas that will transform both culture and structure. Our work here is based on hundreds of hours of Process Efficiency work around the world. We will identify some of the common root causes of practice inefficiencies (as identified through our ethnography), such as Procedural, Operational, and Engagement inefficiencies. We will also discuss common zones or bottlenecks in the hospital, such as dental radiography, general surgery, exam room workflow, front desk check-in, etc. We will flow, and with a little luck and a little skill, the world will flow with us.
The Contagious Culture of Inclusivity presented by Tierra Price, DVM
Veterinary medicine is known for its historic lack of diversity. The movement is to make vet med more diverse and that's a huge task that will be accomplished over many years. But we don't need to wait years for that change. We have the power, right now, to support everyone in our profession by being more inclusive. Inclusivity is not just a descriptor, but a way of life- it is our mindset, our interactions, and our delivery.
The best part about inclusivity? It's contagious.
A Seat at the Table: Why Diversity Matters in Your Business presented by Alrinthea Carter
Recent events have the following phrases on everyone's mind – Black Lives Matter, Inclusion, Systematic racism, “Being Anti-Racist,” and many more.
Beyond knowing what they mean, what exactly do they mean for your practice or business?
Learn more about these terms and valuable tools for including diverse voices, experiences, and backgrounds in your business practices.
Compassion Fatigue- Conquer it to GET S#@$ Done! presented by David Liss, RVT, VTS, CVPM
Compassion Fatigue is a relatively new term but an old concept. Burnout, fatigue, overwhelm are not new terms to healthcare and veterinary professionals. Compassion fatigue is real and it affects almost every single veterinary team member, and in some cases in unavoidable due to our humanity. Compassion fatigue can inhibit veterinary teams from being healthy, happy and productive. This workshop is designed to identify signs and symptoms of compassion fatigue, dissect the root causes, evaluate our own relative compassion fatigue scores, and present several tangible techniques to mitigate its effects. If one cannot avoid compassion fatigue, they must keep it in check to ensure they continue to GET S*$% DONE!
Exercise for the Mind: Building Resiliency presented by Carol Hurst, LVT, CVPM
Resiliency, like most skills, is a finite resource that we must exercise in order to
maintain functionality. We have a baseline level that we operate under and in addition to being challenged each day, different life events can also challenge our resiliency. When was the last time you actually exercised this muscle? Like most
goals, identification is the first step, followed by a clearly set and detailed plan to reach them. The information is practical and the work behind it, rewarding.
Flip The Focus: Empowering Your Team To Get Positive And Stay That Way presented by Tracy Sands, DVM
Clients are unhappy, your team is unhappy, and you can’t get it out of your mind. Negativity has a nasty habit of sneaking in, setting roots, and taking all of our attention. In today’s world of memes, 1-star reviews, social comparison, and the dreaded “imposter syndrome” it is very easy to become focused on the negative. You simply can not protect your team from negative experiences. However, you can learn to Flip the Focus so that your team can discover and live in positivity -the place where gratitude and reflective response prevail and negative emotions are transient. In this workshop, you will learn to teach your team to implement techniques that will empower them to build a positive foundation on which they can learn, grow and enjoy working in veterinary medicine.